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Waste of time and money!!
Gel bae is absolutely rubbish! The tubes I received burst open and there was sticky product on my furniture. I emailed customer service and a person named Aubrey was the worst customer rep! I asked for a refund because the product was damaged, didn’t work properly and messed up my personal items too, but it was not in their policy to refund the money or return the faulty products because of hygiene - excuses!
They sent me a replacement and the exact same thing happens again! I emailed them again and followed up but they are not replying or ref...
Read moreunding my money! You cannot put a review on their page or their Facebook page probably because they know they are crap, they choose the good reviews and only put those up! I simply want my money back, happy to return the product after they send me a paid satchel!Purchased in for $104.90.
- Value for Money
- Ease of Application
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Takes patience/practice but a good result for the money.
Yes this product is sticky and the first set took quite a while but with practice and using acetone nail polish remover to dip the brush in the product became 100% easier to use.
To have a gel manicure professionally done is around $80-$120 so even after one application I made my money back.
I think you need to have a bit of skill and patience to use any at-home gel kits so it’s not that bad. I did have two colours in the wrong tubes also just an FYI.
So basically it was as good as I expected for $89 and if you’re quick to anger maybe try nail polish instead.
Purchased in for $89.
- Value for Money
- Ease of Application
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- Verified
DO NOT BUY THIS PRODUCT! PRODUCT DOSENT WORK!! HORRIBLE CUSTOMER SERVICE!
I recently purchased a gel bae Poly gel kit, it was very sticky to the point "their non slip"solution didn't event work to make it less sticky their mini UV light does not cure the nail properly, horrible quality really.
But this issue isn't the worst about the business, it their customer service, they don't care for their customers and do not let you get a refund for their products that don't work, in this case this is highly a scam, do not buy their products, you won't believe the conversations I have had to deal with them its made me feel s...
Read moreick. I don't know how this company is still up and running they need to be shut down. here is some information on the experience ive had with them. I have recently purchased a polygel nail kit from a company called GelBae.Purchased in for $95.15.
- Incentivised Review No
- Causes Irritation No
- Skin ToneMedium/Olive Skin
Hi Nessa,
Apologies if the customer service has not given you the service you deserve. We would like to hear from you and your concern as well. Kindly email us at [email protected].
Hi that is the same email that I have been messaging so please don’t write as if you’re going to help with my issue as you still haven’t and refuse to do anything about it, I know you’re the same mana...
Read moregement/person I have been talking to. I have filed a dispute.Disappointing
Product arrived damaged with top coat and base leaking. Polygel packaging Spit and Product spilled and the colour/ consistency is not as advertised. Not impressed at all and wouldn't recommend at all!
Purchased in .
- Value for Money
- Ease of Application
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Hi Lousynda,
To further assist you with your concern, you can send us a message at [email protected]. Thank you!
Find out how Gel Bae Poly Gel compares to other Nail Care Products
Know better, choose better.
Absolute complete and utter rubbish.
Absolute complete and utter rubbish. Do not waste your money or stress yourself out. Customer service does not exist and assistance is non existent. Very disappointing, postage takes an incredibly long time and products arrive leaking and damaged.
- Value for Money
- Ease of Application
- See all answers
Hi KDw22,
To further assist you with your concern, you can send us a message at [email protected]. Thank you!
Customer Service
I ordered this 2 weeks ago, I had read these reviews after I submitted my order, which made me doubt my decision to order from this company. After hearing nothing for 3 days I decided to email them asking about my order, they advised me of the current delays - which I was aware of their delays as stated on there website. After I had received responce to my emails I was no longer in doubt about them. I received my order after 11 days and I am yet to use the product but the reviews about them not emailing and their customer service was terrible is not true, they stayed in communication with me and even advised me that my order had been delivered
Purchased in for $89.95.
- Value for Money
- Incentivised Review No
- See all answers
Hi Teresa,
Thank you so much for appreciating us! Can't wait to see your nails done ❤️❤️❤️❤️
Amazing!
Great value for money, the poly gel tubes last forever. Amazing customer service and fast shipping. My first few sets only lasted a few days-a week because there were a few I didn’t apply correctly but they’ll last longer with practice.
Purchased in for $89.
- Value for Money
- Ease of Application
- See all answers
Hi Kaylee,
Thank you for leaving us a review! We really appreciate it❤️
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- 3 reviews
- 2 likes
Great product. Doesn’t deserve the bad reviews
I’m still new to polygel but did a lot of online research before applying, so I know it’s all about the nail prep.
For the people leaving poor reviews, I just don’t get it. Have they dehydrated their nails first and applied a base coat?
I’m a terrible nail biter and picker- if there is any lifting or any lumps or bumps, I’ll find a way to pick the nails off. This gel is great and leaves a smooth, professional finish if you use dual forms.
Yes it’s sticky, but just have your brush and bowl of isopropyl alcohol to smooth it out and it works great...
Purchased in for $15.
- Value for Money
- Ease of Application
- See all answers
Hi Amanda,
Thank you so much for leaving us this review. We are happy to hear that you like our product. We really appreciate it.
Do not waste your money.
You try to leave a bad review on there website under the poly gel kits but they never publish them! Do not fall for there 5 star reviews, as they never publish any bad ones! This company is horrible to deal with, the product is crap! I have also tried reporting them to the ACCC but they do nothing!
- Incentivised Review No
Find out how Gel Bae Poly Gel compares to other Nail Care Products
Know better, choose better.
- 7 reviews
- 8 likes
Not happy, does not work as promised
Not happy with product. Not as promised. Product too sticky, and spoke with support abs they said to try warming the product. Made it more sticky. Extremely unhappy and want a refund. I spent a lot of money on a kit and different colours, I wish I checked product review before buying.when I did manage to do the gel on my left hand, lasted less than 24 hours and the colours are not as dhorn
Purchased in for $200.
- Value for Money
- Ease of Application
- See all answers
- 2 reviews
- 4 likes
I threw it out
The end result is ok-ish, but it's soooo hard to use. The gel is way too sticky and the slip solution doesn't work at all. The brush starts to come apart (where the strands come out and get stuck in the gel).
They last no where near as long as professionally done nails (start to peal/lift within 5 days).
The colours are also not at all what they appear (I painted over them each time).
I also think it's completely useless if you're trying to make them longer than your current nails. The gel bulges out under the nail, so you then have to use...
Read more the brush to flatten it out while the cast is on. The clip thing that's meant to hold the cast on doesn't help at all (one of the times I was drying some nails and when I took them out it had dried lifted off my actual nail). It's just a nightmare really. Worth looking into other options, or just literally paying to get them done.Purchased in .
- Value for Money
- Ease of Application
- See all answers
Hi T,
To further assist you with your concern, you can send us a message at [email protected]. Thank you!
- 222 reviews
- 25 likes
Absolutely hopeless service
When the items took much longer to arrive than promised (clearly coming from China to Australia) I complained and was given several stories about how they couldn’t possibly cancel and refund my order. They then said they would refund shipping, which they didn’t. I sent 9 (!!!) emails requesting the order be cancelled as the misleading shipping time meant the product didn’t arrive in time and was ignored or flat out lied to each time. Never again.
- Incentivised Review No
Find out how Gel Bae Poly Gel compares to other Nail Care Products
Know better, choose better.
So disappointed over $100 wasted
Wish I had read all the reviews before buying. The colours weren’t a match to what was advertised at all. Followed printed instructions as well as video. The gel is way too sticky and the slip solution didn’t help at all. Nothing worked I’ve used gel nail products before but this was really unworkable. Was very good excited to try but left disappointed. The order was not dispatched Omar arrived more than 10 days after I ordered was not worth the wait. Purchase 23/3 arrived 8/4 I hope I hear back and get my refund. A sticky mess
Purchased in at Gel Bae.
- Value for Money
- Ease of Application
- See all answers
Hi Mg,
Thank you so much for the review. Please message us at [email protected] for resolutions.
Amazing once you get the hang of it
My first application took about 4 hour's & the end result was a mess, my second time I had learned more about the product's & how to use them correctly & what worked best for me. I have been using for about a year now & I improve everytime still. People mistake them for professionally done nails now.
Shipping was also fast which was unexpected, I thought it would be coming from China & arrive month's later but it was within a week to Australia
- Value for Money
- Ease of Application
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Hi Georgia,
Thank you for leaving us a review! We really appreciate it❤️
Polygel nail kit glitter version
I bought this last year and I only got a chance to use it just then. Imagine, it didn't dry at all despite not using it for quite some time. I was skeptical first but it arrived 2 weeks after buying it. My first attempt wasn't so bad but ofcourse it takes time to master it. Will definitely order more polish.
Purchased in for $70.
- Value for Money
- Ease of Application
- See all answers
Hi Reyna,
Thank you so much for leaving a review, we really appreciate it!❤️
Questions & Answers
How long does it take for an order to come?
Hi Felicity,
The processing and delivery usually take 7 to 10 business days from the order date, however, there might be a slight delay in the delivery of your order....
Read more Moreover, tracking details will be sent out via a separate email once your order is shipped out.Has anyone actually been successful in receiving a refund as per their 100% satisfaction money back guarantee?
No. Also been trying since May. Frustrating and really difficult. The company won’t communicate with afterpay either
hey, what if you have recently ordered their product and used after pay.
Can you cancel so that you don't have to pay the last two instalments?
from just a dumb student.
Yeah just email afterpay explaining what’s happened and that the company is fraudulent. Explain that you thought the company was reputable as you saw that they were afterpay verified. They will refund the whole order
Get an answer from our members and Gel Bae representatives
Details
The Gel Bae Polygel Nail System allows you to get salon-quality gel nails in the comfort of your own home with zero nail application experience.
Follow the simple 4 step guide contained in the kit to apply beautiful nails at home in as little as 20 minutes.
The easy to use "Nail Casts" allow you to mould your nails prior to attaching them to curate your dream nails.
Here's how it works:
- Match up one of the 'Nail Casts" to your own fingernail to find the perfect fit.
- Next, apply and smooth out a small drop of Poly Gel to the nail cast. The Nail Cast will do the rest, creating a smooth and evenly shaped nail.
- Press the Nail Cast and Gel onto your own fingernail, then cure under the LED light for 60 seconds.
- Remove the Nail Cast and give the top of your new nail a quick file into the shape you desire.
Read also:
salin plus salt therapy air purifier review kenwood chef xl sense review talon cockroach killer gel coles ziegler and brown turbo classic review miracle chef air fryer oven reviewsUsing the unique tip moulding system, you are able to apply gel nails directly to your own hands in a fraction of the time it would normally take at a salon, but with the same long-lasting, high-quality result.
What reviewers thought:
This product has twice as many 1-star reviews as it does 5-star reviews with most users claiming that the business is not based in Australia and is shipped from China. The gel is difficult to apply and has a cheap-quality finish.
Happy reviewers have said that the product does work and that they have saved lots of money by doing their own nails at home. Some users boast great results from using the kit.
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Extra Information
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Hi Chards!
Thank you so much for leaving a review! We really appreciate it :)