Ordered month ago afterpay no goods received can't contact them at all no response to messages via their website and they don't answer the phone. They were ok at first when I started ordering but then things started not arriving excuses were always different 'Nsw bushfires..then one product on backorder so its on hold (yet they dont contact me)' and now can't call them at all.

I ordered a product that was out of stock, but was happy to wait until it was in stock instead of getting a sub. However it never came in. I agreed to a sub and was promised prompt shipping....now the warehouse is being relocated or something so it’s been delayed again....well now it’s been three months and I’m still waiting. Needless to say not recommended.

Very happy with the customer service. Have been shopping at genesis for a year or two and alway great communication. Dealt with a small issue over the xmas holidays, always updated me and offeted extra items. Item has now been received. Very happy

Its the second time I have had issues. Like others, I got a call saying the order I placed was no longer available and I would I take a different (read, lower quality) brand. Recently, I bought 2 products that cost $160 (over the $150 free ship value) BUT I was charged shipping because the Black Friday sale brought the value under the treshold - really?
Oh and your points have a limited 3 month life span

Post script - just got a text (4 days later) saying that they 'expereinced a delay while preparing the order' and it will be sent soon - was my order in stock guys?

Genesis.com.au has always been my go-to shop for my Supplement and Gym supply needs. An honest Australian company with only the intent to educate and satisfy each and every customer. With over 3 years loyalty to Genesis, I will continue to keep Genesis.com.au as my main supplier of these goods. Anytime Ive had an issue l, they have always provided a generous solution.

Text received that there have been warehousing issues and for me to give them a call to discuss. Several attempts made by Genesis for me to order alternative supplements??? I mean if you order a Big Mac, you don't expect a Whopper burger, do you?? Very disappointing and this is not the first time is happening for me, happy to take my business to the many other online nutrition sites.

I bought off this company before reading the reviews on here which got me stressing up until my order arrived, but the reviews on here don't match my experience at all. Genesis supps had an awesome range of products and deals and the website was well set up. They did at first send me a tracking number that didn't work but after contacting them they let me know as I had ordered on the weekend it wouldn't be shipped until Monday afternoon which is when the tracking number would start working, which it did. My order arrived within 2 business days and is exactly what I ordered so I will be returning to this company.

This place is bad place to buy supplement. They always have problem with delivery. They don’t care about their regular customer. Their staffs have no idea about what’s going on and are bunch of liars. I have been their regular customer for 4 years now and probably spent around 20-30 k with them but this is the end now. I have waiting for my deliver and it’s been 15 days YES 15 days for a delivery good job keep it up. Gonna ask for refund and close my account with them. Yeah and also they never mention they ran out of stock on website and if you happen to order out of stock product you’re basically screwed coz they won’t tell you and your delivery will never happen.

Hands down the WORST company ever!! They didn't have the product I ordered so was given something else (that was awful)
They also didn't send my "free" gift as advertised (false advertising) then tried to tell me they would send it with my next order.. as I won't be ordering from them ever again I asked them to send it to me.. now they won't even reply to my emails. What a waste of time and money!!

I ordered Pumped edge from BSN. I got it for $49 instead of $69.I got it in 2 business and i got heaps of free samples. Those guys are awsome.

I am sick of this seller and decided to never use them anymore. They always ended up calling me and saying that the product that I ordered is 'unfortunately' out-of-stock. Is it so difficult to update your website? So inconvenient, so unprofessional!

They sell products that are out of stock. You get called told they have an alternative. I took the alternative and have been waiting over a week for delivery and still waiting.

They sell stuff they don't even stock, no matter what their eta of delivery is they never honour it, I receive calls after my expected delivery date saying oh they have no stock but we can send you this other awesome product.. how about you sell me what I purchased. Has happened more than once. Getting a refund takes over 2 weeks for there 'accounts dept' to process it. Don't bother with these guys.. you'll miss your anabolic window waiting for these chapsticks... they're stealing your money and gains. Catchalata

I ordered over two weeks ago so I emailed them and 2 days later received a phone call saying sorry and they order will get sent out today which was a Thursday before a long week end so by the time I get it it will be nearly 3 weeks!!! Now all of the flavours I ordered arent in stock so I had to change all of them. Not good enough I will never order off them again I should have just gotten a refund and went to the supp shop or ordered through another company I would have been on my second order by now.