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Genesis.com.au (page 5 of 5)
tony
- 3 reviews
They are either great or horrible.
Buying things/checking out is easy enough but if you make a mistake customer service will rarely help you fix it. Multiple times have they emailed me a tracking number be it express post or fastways and the number is not active until the next afternoon so the item is obviously not shipped
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Excellent Customer Service!!
i made a purchase online and had a call from the manager to confirm the product I purchased,and not only did he agree to forward it Express Post, but did not charge more than the standard postal cost and I received the product ina couple of days. I could not be more pleased with the service I received. Thank you Genesis!!!
1 comment
Sam P.Genesis.com.au
Thanks so much Maggie, great to hear your positive feedback!
Similar opinion? Write a review on ieatwords.com.au!
KevinPerth
- 5 reviews
- Verified customer
Terrible customer service
On more than one occasion they didn't have what I ordered online (update your stocktake system) but the last time they tried to substitute with two inferior products, then when I complained, they acted like they were doing me a favour by trying to fix it (which they didn't anyway). Guy I talked to also had a really crappy attitude. The time before that they forgot to include a few things and when I contacted them about it, asked if they could just include it in my netx order, and that they'd lose money on the shipping - maybe do your job right and that wouldn't be an issue!!
Buy your stuff elsewhere and save the hassle.
1 comment
Sam P.Genesis.com.au
Hey Kevin,
As our customer base is predominately made up of repeat clients, we're generally seeing that promo items, shakers and so on if missed are easily made up in their next order. Apologies if ... Read more
you felt we were disregarding your concern! We run multiple warehouses currently so occasionally stock shortages can and do occur, we are working hard to expand our main location in the coming few months which brings with it more efficiencies here too. We would love to see you back with us, please let us know if there's anything we can do for you.Similar opinion? Write a review on ieatwords.com.au!
Find out how Genesis.com.au compares to other Protein & Supplement Retailers
Know better, choose better.
Terrible
They wrote my address down wrong and sent it to the wrong suburb to pickup (1hr and a half away). Terrible er customer service. Its been over two weeks since I ordered and it still hasn't arrived...
1 comment
Sam P.Genesis.com.au
Please, can you provide your order number or full name so that we can look further into your reported issues? Our shipment program is completely automated, if the postcode and suburb matched correctly... Read more
upon checking out then the issue must have presented itself with the courier themselves. If we're at fault here then we'd be happy to refund your entire shipping cost! Thanks, Mick!Similar opinion? Write a review on ieatwords.com.au!
Furious CustomerMillsons Point
- 2 reviews
- Verified customer
Lured me with a product I was after, pushed me to buy something else because they did not have it.
This is the first and last time I'll order from these People. I ordered a Protein powder from their online store.
Four days passed and there was nothing happening with the order, so I left them a message. Hours later, I received a note asking me to call them to verify something. I called them, and one sales person said, that particular protein I ordered, is out of stock and I should pick something else. He suggested some protein and wanted me to pick one of them. I asked for some time to do a research on them. He insisted I come to conclusi...Read more
on immediately because he will have no time for this order after this call. Eventually, he sold me a powder I've never heard of. I got off the phone and checked the macros and reviews of that Item he sold and realized the carbs were too much to the one I normally take (8.5g vs 40g). 30 mins later I called to stop the order, and left a message to call me back since he was busy with someone else. Then he called me back an hour later and said that the order was shipped and can not do anything about it. Basically, they shoved something up me, that I'll have to throw away. I might have lost $105, but, I want to warn anyone who would go to these guys in the future. Order from ebay guys. It is more safer, I have never had any issues.1 comment
Sam P.Genesis.com.au
Hey Furious Customer, just shoot us an email with your details please. We're happy to help you out here if the product isn't ideal. Apologies for the delay in response, we use a different website for ... Read more
our customer reviews, which we've had over 5000 positive comments added to. We weren't aware this site existed till now or that you had an unresolved issue. Thanks again, we look forward to resolving this for you.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Don't be fooled by the 2000+ great reviews, its probably fake
Reading the review above this one, I have encountered a similar experience just this week with 2 items I ordered. No stock and unwilling to refund 1st Order which was Amino Xtreme BCAA due to no stock; and they tried to offer me an inferior version, and then I highlighted this fact and then offered to provide me a towel and protein shaker for the difference! I refused and was transferred to an aggressive supervisor who was more interested in talking about how Genesis was a fast growing business, and they don't usually have issues with stock; ...Read more
clearly not true if you look at Sazelfrazz review above. It took a lot of pressure for the supervisor to agree to the refund for the 1st Item. Second item (Cytosport Muscle Milk) there was a courier mess up and they refused to acknowledge the issue and when I proposed they refund as I didnt want to deal with their very inefficient inventory system, and the supervisor's poor customer service skills and bad attitude; refusal of refund. So now I have lodged a case to Fair Trading. I have never had to deal with this before, and its an experience I will remember and learn from. 1st time ordering, and the absolute last. Genesis, keep your business growth sales pitch to people who care; we just want the product at a good cost saving, efficiently and none of your shocking business practices and idea of customer service.3 comments
Sam P.Genesis.com.au
Hi Jackson, we're not aware of this issue you've noted. Can you please reply with your order number and full name so that we can work to resolve this, please. We can only assume that this relates to a... Read more
very old order as our refunds and returns process is quite different to what you've noted.There are no second chances after dealing with your company, especially the rude manager. No thank you!
Sam P.Genesis.com.au
That's ok Jackson, we totally understand. We've restructured the business and staffing considerably so we imagine the person you've mentioned is no longer with us. Again, we appreciate your feedback. ... Read more
Do let us know if there's anything further we can do to assist!Similar opinion? Write a review on ieatwords.com.au!
WesTPerth
- 5 reviews
Good service, but very limited stock.
The purchase process from placing the order to receiving the order was very smooth with no trouble.
The supplements received was in very good condition, with an expiry date one and a half years from getting it.
However, the delivery time took 6 days, unlike their website have suggested of 3 days max. Also, their website is very outdated, with numerous product unavailable, but haven't been taken off the website.
The ranges of supplement company is also not that great, with some of the big ones missing.
1 comment
Sam P.Genesis.com.au
HeyWest, we're confident you'll be impressed with how much our inventory range has grown since 2016! Dispatch times have improved significantly over the past year two, now with multiple couriers worki... Read more
ng with us we expect this to continue to improve too!Similar opinion? Write a review on ieatwords.com.au!
SazzelfrazzSydney, NSW
- 10 reviews
Worst Service, no communications,no delivery
I started using this site and it was really good. My last 2 orders have been an absolute nightmare. Out of stocks with no notifications, this time round 6 days and nothing has been shipped. I put a dispute into PayPal just to cover my monies and in hope they would actually reply to 2 emails and I was suddenly sent a credit memo minus Paypal fee's, but no refund went into my account. If they are out of stock they seem to just hold your money and don't even bother to email you or call you. Now Im just trying to get my money back. Best advise I can give anyone is don't shop there.
1 comment
Sam P.Genesis.com.au
Hey Sazzelfrazz, Dispatch times have improved significantly over the past year two, now with multiple couriers working with us we expect this to continue to improve too! The automatic PayPal credit me... Read more
mo is, unfortunately, something that can't be adjusted on our end, this is a default setting that PayPal has when a dispute is raised. We can see your order was indeed refunded in full once the dispute was closed. If theres anything we can do to assist please let us know and we'd be happy to help you here.Similar opinion? Write a review on ieatwords.com.au!
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Sam P.Genesis.com.au
Occasionally our couriers can fall behind in updates as parcels are manifested in bulk, but we can confirm that tracking is emailed immediately upon printing of your shipment label. If there is a larg... Read more
e quantity of product to be collected then this can result in the collection scanning delay. Please, can you provide your order number or full name so that we can look further into your reported issues?