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VivSydney
Disappointed
I love my GHD straighteners and hair brushes and keep going back to them. I purchased their soft curl tong and it has been a massive let down. I have naturally curly hair and my hair has no issue with curl staying when curled for a more polished look with wands and tongs by other manufacturers. I’ve used this different ways with products, without products etc but the curls dint even last for an hour. Disappointed contacted customer service they suggested it might not be reaching the optimum temperature and asked me to send it back. I asked if i...Read more
t was possible to get a refund or credit as this product is useless and performed worse than the cheap curlers I’ve used years ago. I’m yet to hear from them. For a hair gadget with such a high price tag, the performance and customer service hasn’t been good.2 comments
Contacted the customer service team and returned the product as they suggested. Haven’t heard from them at all.
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MSandersonBondi
- 6 reviews
- 2 likes
- Curve Soft Curl Tong
- Verified purchase
Pretty good curlers but burned myself every time
*updated review: i have learned to use these properly with a few more tries and as long as you use heat protection and hair spray, it's a pretty good result. Easy to get burned though!
Original review: Basically - GHD straighteners do a better job of curling. These damage your hair more and are somehow harder to use. I pulled these out in a hurry and had to put them away and use my straighteners instead cos they were making my hair look worse.
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wahahaGreater Melbourne (Inner), VIC
- 26 reviews
- Curve Soft Curl Tong
- Verified purchase
Excellent hair curl so far I have
Fancy package! Light weight with beautiful rose gold colour, temperature is just right for my hair !!! The heating speed is quick. Most importantly, my hair won't go too dry or burnout after use.
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Find out how ghd Curve Soft Curl Tong compares to other Hair Stylers
Know better, choose better.
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the result of the curls is very good, but the day I got the curling iron it began to glow red and make a sound. I followed the instructions on how to restart it, but it did not work. incredibly disappointed ..
1 comment
Customer C.ghd
Hi Malkmoom,
Thank you for your review.... Read more
We are sorry to hear about your recent experience with your product and we apologise for the inconvenience that has been caused. If you could please respond to our private message at your earliest convenience we will be happy to assist you with getting this resolved. Regards, ghdSimilar opinion? Write a review on ieatwords.com.au!
Replacement after replacement
The results from the product are fantastic. However, I have had three replacements in the space of 15 months and now my most recent replacement has stopped working!! I have tried turning it on and off as advised, but will have to now return for the fourth time. This is not good enough for something you pay £120 for and rely on a daily basis.
1 comment
Customer C.ghd
Hi Hollie,
Thank you for your review.... Read more
We are sorry to hear about your recent experience with your product and the replacements that you received and we apologise for any inconvenience that has been caused. To allow us to assist you with getting this resolved we have now sent you a private message requesting some further details. If you could please respond at your earliest convenience we will be happy to look into this for you. Regards, ghdSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
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Customer C.ghd
Hi Viv,
Thank you for your review. ... Read more
We are sorry to hear of the issue you have experienced with your recent purchase and do apologise for any disappointment that this may have caused you, particularly as you have mentioned your positive experience with other products. To discuss this further, please do not hesitate to contact our customer service team again as they will be best able to assist you. They can be contacted over the phone on 1300 443424. Alternatively, please send in a query via the following link and the team will respond to you directly: www.ghdhair.com/au/help/contact-us Regards, ghd