Prompt service with my enquiry and my policy is just ideal for me and my family
Understanding in what I needed and made it easy to understand - recommend guardian for sure

overall I found them to be very excellent I needed to change my payment date and found the young girls I spoke to very helpful I couldn't ask for a lovelyer girl friendly and helpful

I have never claimed before. I only have a life policy with you. I have always had very efficient help from you when I have had to call regarding my policy, thank you.

I feel that the service and product offered by Guardian life insurance is excellent, the contact I've had with them has always be personal and fantastic. All team members have a great knowledge of the products offered.

Haven’t lodged because there was no flexibility in having my problem resolved. Something simple like changing the payment day should be easy. But apparently not.

If you are thinking of applying for Life Insurance I recommend that you DON'T. Tried numerous times to cancel my policy with them but got the runner around, it seems like they tried to stall the situation and leech off from your hard earned money with poor customer service skills, staff needs to be trained in customer service it was just appalling. If seeking for any policies regarding these types, I encourage that you do your homework beforehand or see what your place of employment have to offer.

Not Happy

Unfortunately I got bamboozled by insurace lingo, an easy misinterpretation on my behalf, making my extremely expensive policy useless. Fair enough..... I guess......I held the policy for six years without a late payment or without claim. So when I tried to challenge them it was basically "Tough luck you shoulda read tha fine print.....go ahead and cancel i will put you through". It kinda made me feel a little hoodwinked, and I kinda got the feeling the representative on the phone took great joy in blowing out my candles aswell.
Insurance by nature is an insidious industry. I should have know better.

When I took out this Income protection policy I did so to be able to look after my Family in case I can not work for a longer Period. Unfortunately I am in that situation now after 4 years of payments and it has been a nightmare trying to finalise the claim as documents are repeatedly being asked for even though they either have been sent or they are not available yet as the last tax returns have not been submitted yet. When I told the Lady handling the Claim that the way the Claim is going to be handled is going to determine whether I am going to continue with them as insurer, she told me that I can go ahead and cancel, it is not part of her Job to make sure Guardian Life keeps selling Insurances.

I've tried to cancel my insurance twice with no result. They keep direct debiting my payments. It's off to the bank I go to cancel it there

This company will take your sign up over the phone happy as pie WELL try cancelling your policy. They claim you can't cancel over the phone only in writing then when you put it in writing they still refuse to cancel unless you speak to them direct. The only way I got my policy cancelled was to inform them that due to them refusing to follow my written request of cancellation I was filing a complaint with the Finacial Ombudsman with which they promptly cancelled my policy.

The only time I have been able to get customer service of any type is when they think I am going to increase my policy. Try to change or cancel and that's next to impossible. Policy is twice as expensive

I signed up but found a better deal and canceled my membership in the cooling off period. It took me 5 emails ( that never got responded to) and numerous phone calls to cancel it. After receiving cancellation confirmation letter almost 4 weeks ago, still waiting for the money to be credited back to my account. When I call, I'm told that someone will call me back, but no one ever does. So I'm giving them one more week, and will put in an official complaint. Customer Service is 'O'.

Slow response