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DenisseBWide Bay-Burnett, QLD
- 2 reviews
Excellent customer service for new customers seeking advice
Prompt reply to my inquiry. Informative service officer who explained the policy and answered all my questions. Policy was good value and met my needs as a mature customer. Recommended this company to another family member.
1 comment
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AnthonyDGreater Melbourne (Outer), VIC
- 7 reviews
Quote was way high
Called for quote for life insurance
Would only do $300,000 gave me price per fortnight which was a little less than my other quote from another company for $500,000 and monthly payment
What a shock they do so many ads on TV
What a rip off company
No thank you
Luck I got a few quotes and not just one
Quote as their ads come across as being fair price and easy would not do a quote on line someone had to call me back
What a joke
Regards Anthony
1 comment
Customer RelationsReal Insurance
Hi Anthony,
Thank you for considering Real Insurance. We're sorry we weren't able to offer you a more affordable quote at this time. We are always looking for ways to enhance the services that we prov... Read more
ide to our customers and your feedback will assist with this. Kind regards, Jessica
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Maria TheresaNorth Western Region, NSW
Perfect and the best life insurance
My policy is very good and easy to set up the customer service help me a lot thank u.Im only new I just bought a new cover and now I have piece and mine
1 comment
Customer RelationsReal Insurance
Hi Maria,
It's lovely to hear of the service you received from one of our helpful team members and that your policy was set up with ease. Thank you for taking the time to share your review with us.
Kind regards,
Alisa
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Mags T.
- 2 reviews
Excellent Service
The agent we spoke to was experienced and knowledgeable, she was friendly and easy to talk to. Very pleasant interaction. She also pointed out pertinent information that no other insurance company has ever mentioned.
1 comment
Customer RelationsReal Insurance
Hi Mags,
Thank you for such a great review. It's fantastic to hear of the service you received from our friendly agent who left you feeling fully informed. Thanks again for sharing your experience with us!
Kind regards,
Alisa
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Stellah JaneGreater Melbourne (Outer), VIC
caller was knowledgeable
easy to set up
caller was knowledgeable
policy appears to have good value
will recommend to friends and family
will review annually
4 stars as call was 30 minutes, too long
1 comment
Customer RelationsReal Insurance
Hi Stellah,
It's great to hear of the service provided by one of our knowledgeable team members and that you have found value in your policy. Thank you for sharing your feedback with us, we really appreciate it.
Kind regards,
Alisa
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DeniseFar West, NSW
Crystal (Real Insurance representative) was very helpful and her explanation was clear and concise.
Crystal the Real Insurance representative was clear and concise with her explanation of the policy. It was easy to set up my insurance policy, over the phone. Would recommend Real Insurance.
1 comment
Customer RelationsReal Insurance
Hi Denis,
It's wonderful to hear of the great experience you had when speaking with our helpful team member, Crystal who was able to set your policy up with ease and you were left feeling fully infor... Read more
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ScottMid North Coast, NSW
This is a good policy for me
My policy was good for me yes it was easy to set up and I have not lodge a claim and use were very help full thank you so much
1 comment
Customer RelationsReal Insurance
Hi Scott,
I'm delighted to hear that our team members have been helpful when setting up your policy and that your cover is suitable to your needs. Thank you for taking the time to share your experienc... Read more
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KayleenSouth East Queensland, QLD
Great service
Yes very simple to apply with factual information from your representative. Excellent service and we feel a super value for money policy. We would strongly recommend your service to friends and family.
1 comment
Customer RelationsReal Insurance
Hi Kayleen,
Thank you for your kind words and recommendation, we really appreciate it. I am delighted to hear of the great service that you have received from our team and that we can provide you with... Read more
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Peter DSouth East Queensland, QLD
- 3 reviews
Great work
Everything is fast and no hassle very easy to deal with every time would definitely recommend real insurance to everyone so easy to talk to and no messing around. Perfect.
1 comment
Customer RelationsReal Insurance
Hi Peter,
It's great to hear that your policy was set up with ease and that you found our team members easy to talk to. Thank you for sharing your experience with us.
Kind regards,
Alisa
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Nicole T.Wide Bay-Burnett, QLD
- 5 reviews
Great company
Yes easy to set up and haven't lodged a claim. Great value and the people you take too over the phone are great to talk to all so. Would recommend them
1 comment
Customer RelationsReal Insurance
Hi Nicole,
It's great to hear of the service you received from our team members who were able to set your policy up with ease and that you have found value in your policy. Thank you for sharing your lovely review with us.
Kind regards,
Alisa
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The reviewer stated that an incentive was offered for this review
Perfect service
Very easy to set up, Joel was very professional, kind, friendly, excellent customer service skills and support. For people going through difficult time this will give you some piece of mind. Highly recommend
1 comment
Customer RelationsReal Insurance
Hi Dijana,
It's a pleasure to hear that our friendly team member provided such a great service when setting your policy up with ease and left you with a peace of mind. Thank you for taking the time t... Read more
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RSA
- 2 reviews
Fantastic
Great value
Very easy to set up only took a few minutes, it was a lot easier than I thought it would be
I would definitely recommend real life insurance
Brittany was extremely helpful
1 comment
Customer RelationsReal Insurance
Hi RSA,
Thank you for sharing such a great review with us. It's wonderful to hear of the ease in which you were able to set up your policy with our helpful team member, Brittany, and that you have fou... Read more
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LesleyMetropolitan Adelaide, SA
It's good to have p race of mind
Yes it was easy to set up & good value. The person I spoke with was very helpful & very easy to talk to. They made me feel important & not just money in there pockets
1 comment
Customer RelationsReal Insurance
Hi Lesley,
It's wonderful to hear of the value you have found in your cover and of the great service you received from our team member who was able to set your policy up with ease. Thank you for sharing your experience with us.
Kind regards,
Alisa
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AugustineGreater Melbourne (Inner), VIC
This is a wonderful service!!
Well, I believe that the service you offer is timely, precise and accurate. I can't imagine any difficulty or challenge that I encountered during my insurance discussion. It was just as good as I wanted it.
Thanks.
7 comments
Customer RelationsReal Insurance
Hi Augustine,
It is a pleasure to hear of the wonderful service that you have received from our team and that we can provide you with cover that is suitable to your needs. Thank you for taking the tim... Read more
Can my life insurance cover extended to my family?
Customer RelationsReal Insurance
Hi Augustine,
You can choose a different level of cover for your spouse, partner, or de facto and we do have optional covers which includes Children's Insurance. If you would like to discuss these fur... Read more
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The reviewer stated that an incentive was offered for this review
Fantastic Service
Ash made what could have been a daunting task easy, and explained everything with clarity. I also checked out his old band, who pretty pretty damn good. Cheers Ash. Legend!
1 comment
Customer RelationsReal Insurance
Hi Jamie,
It's great to hear of the service you received from our team member, Ash, who was able to provide clarity when explaining your cover and setting up your policy was met with ease. Thank you ... Read more
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CobyGippsland, VIC
Perfect customer service
The value of my policy I thought was very good, the customer service representative Ash was absolutely great! He explained everything to the detail and helped me to choose a policy that best suited my needs, very professional and took my concerns and worries seriously. Would recommend
1 comment
Customer RelationsReal Insurance
Hi Coby,
Welcome to Real Insurance! I'm delighted to hear of the service you received from our helpful team member, Ash, who was able to answer all of your concerns and leave you feeling fully inform... Read more
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CandySouth East Queensland, QLD
I’m Happy that I decided to get insurance with you guys
Yes good value, and quite straight forward, Easily understanding, Ash was great to deal with, Explained everything was Helpful and very friendly. Thank you, Would recommend. Again thank you Ash
1 comment
Customer RelationsReal Insurance
Hi Candy,
It's wonderful to hear that you have found value in your policy and that our helpful team member, Ash, has left you feeling fully informed. Thank you for sharing your review with us.
Kind regards,
Alisa
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MichelleSydney, NSW
Life insurance
Very pleasant and helpful. Explained a lot. Friendly service great experience would recommend to anyone. I already have a policy with real life insurance. Real life is much cheaper overall
1 comment
Customer RelationsReal Insurance
Hi Michelle,
Thank you for your kind words and recommendation, we really appreciate it. I am delighted to hear of the great, friendly service that you have received from our team and that we can provi... Read more
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blackhalo76Ipswich Qld
- 9 reviews
Great peace of mind!
The other day I rang to decrease the amount we were covered for as like most people at the moment we're trying to save money. The staff member didn't try & make me stay with the higher amount - much appreciated :-) She also changed the policy so that the amount of cover didn't increase each year so next year we'll have the desired coverage. We've been with them since 2009 and enjoy getting 10% of what we've paid back to us every 3 years too - something for nothing :-)
1 comment
Customer RelationsReal Insurance
Hi Blackhalo76,
It's wonderful to hear we have been able to provide you with peace of mind and our helpful team member has been able to assist you during tough times. Thank you for sharing your experi... Read more
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Questions & Answers
Karen J.asked
When will my life insurance mature
1 answer
Customer RelationsReal Insurance
Hi Karen,
Thank you for reaching out. Your Family Life Cover policy is guaranteed renewable for life. This means, as long as you pay your premiums on time, your cover will not end unless an insurable event occurs. Our Family Life Cover is not a savings or investment plan, if you decide to cancel your cover after the first 30 days of your policy commencing, you won’t receive anything back. If you would like discuss this further, please send me a private message with your full name, along with your policy details and I can will for a team member to be in contact with you.
Kind regards,
Alisa
Trevasked
does real insurance have a good claims record
No answers
Shane aasked
Am i still covered if i already have renal kidney failure?
1 answer
Customer RelationsReal Insurance
Hi Shane,
Thank you for reaching out. At Real Insurance, we try to make our insurance as easy as possible to apply for, so we don't ask customers to take a medical or have any blood tests. The way that we do this is to ask you a series of health and lifestyle questions over the phone, so we can determine if you are eligible to be covered for certain types of insurance. If you would like for me to arrange for a team member to reach out and discuss this with you, please send me a private message with your full name and contact details.
Kind regards,
Alisa
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Customer RelationsReal Insurance
Hi DenisseB,
med when choosing Real Insurance to provide you with this valuable protection. Kind regards, JessicaThank you for your kind words and recommendation, we really appreciate it. It is a pleasure to hear of the great service that you have received from our team and that you felt fully infor... Read more