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Reviews

4.0

493 reviews
5
(320)
4
(52)
3
(10)
2
(10)
1
(101)
  • Value for Money
    4.3 (263)
  • Transparency
    4.4 (201)
  • Customer Service
    4.6 (261)
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DenisseB

DenisseBWide Bay-Burnett, QLD

  • 2 reviews

Excellent customer service for new customers seeking advice

published

Prompt reply to my inquiry. Informative service officer who explained the policy and answered all my questions. Policy was good value and met my needs as a mature customer. Recommended this company to another family member.



Customer Service
Value for Money
Claim MadeNo
1 comment
Real Insurance
Customer RelationsReal Insurance
AnthonyD

AnthonyDGreater Melbourne (Outer), VIC

  • 7 reviews

Quote was way high

published

Called for quote for life insurance
Would only do $300,000 gave me price per fortnight which was a little less than my other quote from another company for $500,000 and monthly payment
What a shock they do so many ads on TV
What a rip off company
No thank you
Luck I got a few quotes and not just one
Quote as their ads come across as being fair price and easy would not do a quote on line someone had to call me back
What a joke
Regards Anthony

Transparency
Customer Service
Value for Money
Claim MadeNo
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1 comment
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Maria Theresa

Maria TheresaNorth Western Region, NSW

Perfect and the best life insurance

published

My policy is very good and easy to set up the customer service help me a lot thank u.Im only new I just bought a new cover and now I have piece and mine

Transparency
Customer Service
Value for Money
Claim MadeNo
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1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Maria,
It's lovely to hear of the service you received from one of our helpful team members and that your policy was set up with ease. Thank you for taking the time to share your review with us.
Kind regards,
Alisa

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Mags T.

Mags T.

  • 2 reviews

Excellent Service

published

The agent we spoke to was experienced and knowledgeable, she was friendly and easy to talk to. Very pleasant interaction. She also pointed out pertinent information that no other insurance company has ever mentioned.

Transparency
Customer Service
Value for Money
Claim MadeNo
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1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Mags,
Thank you for such a great review. It's fantastic to hear of the service you received from our friendly agent who left you feeling fully informed. Thanks again for sharing your experience with us!
Kind regards,
Alisa

Stellah Jane

Stellah JaneGreater Melbourne (Outer), VIC

caller was knowledgeable

published

easy to set up
caller was knowledgeable
policy appears to have good value
will recommend to friends and family
will review annually
4 stars as call was 30 minutes, too long

Transparency
Customer Service
Value for Money
Claim MadeNo
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1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Stellah,
It's great to hear of the service provided by one of our knowledgeable team members and that you have found value in your policy. Thank you for sharing your feedback with us, we really appreciate it.
Kind regards,
Alisa

Denise

DeniseFar West, NSW

Crystal (Real Insurance representative) was very helpful and her explanation was clear and concise.

published

Crystal the Real Insurance representative was clear and concise with her explanation of the policy. It was easy to set up my insurance policy, over the phone. Would recommend Real Insurance.

Transparency
Customer Service
Value for Money
Claim MadeNo
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1 comment
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Scott

ScottMid North Coast, NSW

This is a good policy for me

published

My policy was good for me yes it was easy to set up and I have not lodge a claim and use were very help full thank you so much

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Customer Service
Value for Money
Claim MadeNo
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1 comment
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Kayleen

KayleenSouth East Queensland, QLD

Great service

published

Yes very simple to apply with factual information from your representative. Excellent service and we feel a super value for money policy. We would strongly recommend your service to friends and family.

Transparency
Customer Service
Value for Money
Claim MadeNo
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1 comment
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Peter D

Peter DSouth East Queensland, QLD

  • 3 reviews

Great work

published

Everything is fast and no hassle very easy to deal with every time would definitely recommend real insurance to everyone so easy to talk to and no messing around. Perfect.

Transparency
Customer Service
Value for Money
Claim MadeNo
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1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Peter,
It's great to hear that your policy was set up with ease and that you found our team members easy to talk to. Thank you for sharing your experience with us.
Kind regards,
Alisa

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Nicole T.

Nicole T.Wide Bay-Burnett, QLD

  • 5 reviews

Great company

published

Yes easy to set up and haven't lodged a claim. Great value and the people you take too over the phone are great to talk to all so. Would recommend them

Transparency
Customer Service
Value for Money
Claim MadeNo
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1 comment
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Customer RelationsReal Insurance

Hi Nicole,
It's great to hear of the service you received from our team members who were able to set your policy up with ease and that you have found value in your policy. Thank you for sharing your lovely review with us.
Kind regards,
Alisa

The reviewer stated that an incentive was offered for this review

Perfect service

published

Very easy to set up, Joel was very professional, kind, friendly, excellent customer service skills and support. For people going through difficult time this will give you some piece of mind. Highly recommend

Transparency
Customer Service
Value for Money
Claim MadeNo
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1 comment
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RSA

RSA

  • 2 reviews

Fantastic

published

Great value
Very easy to set up only took a few minutes, it was a lot easier than I thought it would be
I would definitely recommend real life insurance
Brittany was extremely helpful

Transparency
Customer Service
Value for Money
Claim MadeNo
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1 comment
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Lesley

LesleyMetropolitan Adelaide, SA

It's good to have p race of mind

published

Yes it was easy to set up & good value. The person I spoke with was very helpful & very easy to talk to. They made me feel important & not just money in there pockets

Transparency
Customer Service
Value for Money
Claim MadeNo
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1 comment
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Customer RelationsReal Insurance

Hi Lesley,
It's wonderful to hear of the value you have found in your cover and of the great service you received from our team member who was able to set your policy up with ease. Thank you for sharing your experience with us.
Kind regards,
Alisa

Augustine

AugustineGreater Melbourne (Inner), VIC

This is a wonderful service!!

published

Well, I believe that the service you offer is timely, precise and accurate. I can't imagine any difficulty or challenge that I encountered during my insurance discussion. It was just as good as I wanted it.
Thanks.

Transparency
Customer Service
Value for Money
Claim MadeNo
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7 comments
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Augustine
Augustine

Can my life insurance cover extended to my family?

Real Insurance
Customer RelationsReal Insurance

The reviewer stated that an incentive was offered for this review

Fantastic Service

published

Ash made what could have been a daunting task easy, and explained everything with clarity. I also checked out his old band, who pretty pretty damn good. Cheers Ash. Legend!

Transparency
Customer Service
Value for Money
Claim MadeNo
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1 comment
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Coby

CobyGippsland, VIC

Perfect customer service

published

The value of my policy I thought was very good, the customer service representative Ash was absolutely great! He explained everything to the detail and helped me to choose a policy that best suited my needs, very professional and took my concerns and worries seriously. Would recommend

Transparency
Customer Service
Value for Money
Claim MadeNo
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1 comment
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Candy

CandySouth East Queensland, QLD

I’m Happy that I decided to get insurance with you guys

published

Yes good value, and quite straight forward, Easily understanding, Ash was great to deal with, Explained everything was Helpful and very friendly. Thank you, Would recommend. Again thank you Ash

Transparency
Customer Service
Value for Money
Claim MadeNo
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1 comment
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Customer RelationsReal Insurance

Hi Candy,
It's wonderful to hear that you have found value in your policy and that our helpful team member, Ash, has left you feeling fully informed. Thank you for sharing your review with us.
Kind regards,
Alisa

Michelle

MichelleSydney, NSW

Life insurance

published

Very pleasant and helpful. Explained a lot. Friendly service great experience would recommend to anyone. I already have a policy with real life insurance. Real life is much cheaper overall

Transparency
Customer Service
Value for Money
Claim MadeNo
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1 comment
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blackhalo76

blackhalo76Ipswich Qld

  • 9 reviews

Great peace of mind!

published

The other day I rang to decrease the amount we were covered for as like most people at the moment we're trying to save money. The staff member didn't try & make me stay with the higher amount - much appreciated :-) She also changed the policy so that the amount of cover didn't increase each year so next year we'll have the desired coverage. We've been with them since 2009 and enjoy getting 10% of what we've paid back to us every 3 years too - something for nothing :-)

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Value for Money
Claim MadeNo
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1 comment
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Page 1 of 25

Questions & Answers

Karen J.

Karen J.asked

When will my life insurance mature

1 answer
Real Insurance
Customer RelationsReal Insurance

Hi Karen,
Thank you for reaching out. Your Family Life Cover policy is guaranteed renewable for life. This means, as long as you pay your premiums on time, your cover will not end unless an insurable event occurs. Our Family Life Cover is not a savings or investment plan, if you decide to cancel your cover after the first 30 days of your policy commencing, you won’t receive anything back. If you would like discuss this further, please send me a private message with your full name, along with your policy details and I can will for a team member to be in contact with you.
Kind regards,
Alisa

Trev

Trevasked

does real insurance have a good claims record

No answers
Shane a

Shane aasked

Am i still covered if i already have renal kidney failure?

1 answer
Real Insurance
Customer RelationsReal Insurance

Hi Shane,
Thank you for reaching out. At Real Insurance, we try to make our insurance as easy as possible to apply for, so we don't ask customers to take a medical or have any blood tests. The way that we do this is to ask you a series of health and lifestyle questions over the phone, so we can determine if you are eligible to be covered for certain types of insurance. If you would like for me to arrange for a team member to reach out and discuss this with you, please send me a private message with your full name and contact details.
Kind regards,
Alisa

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