Lid design is impractical and impossible to open. If not changed suggest pliers or similar be sold with each item so that older users can open the lid without having to cut it off. Quality control ABSENT.

Now I am cranky!! Cranky enough to get on here and make a comment!! I cannot open this product, I am one of those older people mentioned elsewhere. I wont buy again until you make the changes needed

Cannot get the lid off. Have tried all the tools I can find, still won’t budge. Will not buy again until improvements made to lid. Have asked around and all my female friends have same problem. Yes, we are elderly but still need to use a toilet cleaner!

First time I’ve purchased Harpic white and shine. Probably be the last. This is impossible to open. How do older people open this. Not user friendly at all. Have to wait until someone can open the damn thing before I get to try it. Toilets will have to wait

The cap is too difficult to squeeze and twist off. I had to cup the tip off with a knife, to get the product out. I'm a pianist so have good hand strength and co-ordination, so it should not be hard for me to open.

Half of these Harpic White and Shine bottles do not open, however hard you squeeze and turn, as per the directions for opening.
Poor value for money, if half the purchases can't be used.

I like this product but the lid is way too hard to get off (I literally can't do it if my husband isn't home) so I won't buy it again and I'm a reasonably strong 50 something.

I cannot remove the lid and totally agree with other reviewers that This is a useless piece of design that should be recalled and improved. Did the company not field test the cap before putting on the market?

I will not be buying this product anymore because I cannot get the lid off. I want a product that is ready to use when I am ready to use it and not have to rely on someone with stronger hands.

I like this product. Easy to use and it does the job. Unfortunately some of the caps just don't work. I can't get some of the bottles to open at all and I end up having to buy a new one and discard the unopened bottle. Bad for the environment and my wallet and my trust into the product.

Reckitt & Benckiser: I cannot give your product any kind of good review if I cannot even use the product due to the lid refusing to open. I have injured myself trying. Please change the lid. I am on a low income, and cannot afford this kind of waste. The only way I am going to be able to use this is to puncture the bottle and decant to a different container, and we all know that this is a terrible practice. I will not be buying again until I am notified by some means that this problem has been addressed.

Useless for me! The product inside the bottle is possibly very effective, but I had to return it to the supermarket as I couldn't open the lid. I'll buy another brand.

Followed the directions EXACTLY as directed in the container, but unable to remove the red cap or squirt the contents with the cap in place!
All endeavours to remove red cap proved impossible.
Finally resorted to cutting the end of the red cap, and the exposed white tip of the container, to access the contents.
Will never buy the product again, or recommend it to others.

Unfortunately this has been in my bathroom for a very long time and after several attempts and swollen fingers, I give up! Such a waste of money! Will be buying another brand from now on!

This cleaner is fantastic, way better than others used in the past, however as lots of others commenting: The lid is too hard to open, especially for us with arthritis! Am constantly waiting for hubby to come home & open or other strong-handed visitors!

June 28th 2017 Update: Better than other commercial products

This cleaner is fantastic, way better than others used in the past, however as lots of others commenting: The lid is too hard to open, especially for us with arthritis! Am constantly waiting for hubby to come home & open or other strong-handed visitors!

Why do you make the lid so impossible to twist off? I am squeezing on both sides but it won't budge. What a waste of money. Surely it should be easier than this.

I found the lid very difficult to open, had to get much stronger person to help. I am sure the elderly would not be able to manage.
Product works very well with a nice fresh smell.

Can't tell you about the product and yes i am 72. Been digging and picking the garden for four weeks now so not really a weakling. I tried pliers on the cap to no avail. Won't be buying it again so pensioner take back to store 18klms round trip. Seems i will have to try the lids and if i can't get it off will not buy product and try another brand. Will probably end up being bailed up by the store manager wondering what i am doing. We have these so called lock proof lids when are the manufacturers going to realise they do not work. Find another way that won't cost the earth. Harpic whatever you had worked before you should know the old expression, "if it works well leave it alone don't change it or move it".

The squeeze and twist lid must have only been tested by a person with a very strong grip. Had to get my son to undo the lid for me. When he finally got the lid off and I could try it in my toilet, I found it worked extremely well. Definitely not a lid for frail little old ladies.
product worked extremely well, better than any others I have tried
definitely needs a better designed cap (lid)