Harris Farm Markets Broadway
- harrisfarm.com.au
- ✓ Verified company
84 reviews · Statistics
Reviews
Poor customer service in rectifying an overcharge
BroadwayIn the last month (at broadway) I've been overcharged on two separate occasions. I have had the inconvenience of having to go back to the store on one occasion to seek a refund of their mistake (and the other time i was still in the store). Not only was i treated with suspicion but also disgruntledness at having to re-do the transaction. This was topped off with no apology what so ever for their mistake. When I complained to their storemanager, even he didnt really apologise for their lack of customer service. I've sinced written to customer service and again no reply. Harris Farm Markets, you are letting your customers down on customer service.
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Hi Clement, thank you for sharing your feedback with us and we apologise for the disappointing experience you've been having in our Broadway store. We are serious about providing excellent customer se
... Read morervice and all customer feedbacks are responded to in a timely and efficient manner so it's concerning to hear you have not received our response at all. We have checked our records and have confirmed that we have received your email and a response was sent on the same day. We'll have it resent for your reference but rest assured that your feedback was passed on to relevant people and our staff was given further coaching regarding this incident. Again, our sincerest apologies for all the inconvenience this has caused you but please don't hesitate to contact on 9394 3111 ext 1 for Customer Service. Regards, Harris Farm Markets