Placed my first online order and it was extremely disappointing. I had to place the online order as my wife is pregnant and wanted to avoid going out. My wife has congestion diabetes which is why we ordered certain items and we received totally opposite (ex: Ordered whole meal and was sent white bread, ordered greek yogurt and was sent sweetened yogurt) If you don't have the relevant items displayed on website just update the website to out of stock also the final invoice was reduced. Extremely poor online UX/UI and eCommerce experience, will never ever shop online again.

Just received our order today, excellent! We feel much better buying online right now than going to the supermarket. Our delivery was left at the door and no plastic bags at all!

Waited a week for $139 order to supply food for my family for coming week.
Only $35 of food arrived (also late), as remainder of order not in stock. In the meantime Harris Farm had been holding my money for 9 days from order to refund.

No meat, no bread, no rice for my family. This happened week prior as well, $40 refund on $136 order.

Obviously inventory/stock management is not Harris Farm's strong point, but for an online service, should it be?

Dont waste your time.

This post originally went to Harris Farm for mediation, same time as when I sent an email to their customer feedback email address. No response to either after 4 full business days.
#575039

They have always been great some items not in stock but not their fault in this pandemic thankful to Harris farms for delivering the groceries, veggies and fruits to us when all major supermarkets refused to deliver online orders. Thanks Harris farms

The issue has been closed. My biggest whinge was about coffee beans being advertised but not being delivered and this has been corrected by Harris Farm by updating the online shop website.

Ordered 4 lobsters + a couple of apples to tip it over to free delivery. Instead of being delivered by 6pm, the delivery arrived at 9.15pm and, the driver dropped off two apples in a large box and casually told me that the cold items couldn't be due to a warehouse issue. Have to be seen to be believed. Hopeless - don't order from their online store.

Order PP#580301, quoted delivery on the confirmation is from 1pm to 6pm. Arrival update at 8pm, quoting delivery time of 74 minutes. Called customer service and asked for a reschedule to an appropriate time frame following day. Was informed that the request will be escalated.

Delivery arrives at 9pm anyway, no contact from customer service regarding escalation. The order is missing 4 items. Driver responds with "Talk to customer service." We refused the delivery and driver took back the order. Called customer service and a refund was processed as "Unforseen circumstances."

This is the first time I ordered groceries with Harris Farm and definitely last! It felt like I received someone’s else’s order- many items were totally missing, and others were replaced with stuff that was of less weight or quantity, ie 12 cage eggs instead of 15 cage free, 2 x 300g packets of chicken thighs at $36/kg versus 2 x 600G packets at $18/kg.. not mentioning I didn’t receive many essential items at all- though they charged me for everything 8 days ago when placing the order! Now trying to rectify the issues and get my $$ back with their customer service which will probably take forever too....what a waste of time.

We thought we would try harris farm . But my order Invoice was completly wrong and they over charged me never again.
It was like another whole other box was missing from our order

They can’t keep up with the volume at the moment so don’t expect to get what you’ve ordered. We ordered two week ago and yesterday received half of our order, and half of what we got was substituted with things we wouldn’t have selected (different flavours etc). On top of that, the corn was rotten and an apple was completely rotten through. The packer surely would have seen it when they packed the box. Always been a fan of Harris farm but at the moment Make other arrangements in case you only get part of your order or order elsewhere.

After waiting for 10 days for my order, I received 1/3 of it . Vegetables quality it wasn’t good too, it is a shame because I really like Harris Farm, but I can I can’t count on them in this difficult time .

I ordered for Wednesday between 5-7 PM and delivery was at home at 11 AM!
I did not received all the items I ordered (8 cans of hearts of palm, I received just one. i did not receive my bread and ham!!)

Two weeks after placing the order,Just received an email saying 2/3 of items are not available..

If you are not competent enough,Just do not mislead customers at this pandemic time.

Customers do not deserve to wait 13 days for hearing the items they ordered are not available..