HOSTPLUS Questions & Answers

Please provide instructions on how to send as a private message.

Hey mate have they deducted the amount from your account balance already

Do you think we will ever get our money or do you think they spent it and actually have no money to give us back ? I’m so extremely worried I’ve invested into a company that can’t meet the demands of giving our money and seriously reconsidering any faith I have of any Hostplus member actually getting there money ?

Me to 3 weeks now and go all

They’re all Bull.... S... they keep promise that we will get it in 2-3 days...my one approved since 22/4 keep calling them and the answer... it’s still in the process...Mother...F.... HOSTPLUS...
After this I and my wife will change to another fund who provide more good quality service.

I got the notification from the ato on 21/4 that was approved, hostplus paid into my account on the 27/4, then my bank regected it because I put my actual account name instead off my full name in the application section "account name", yes ok my fu** up (bank still should not have regected) but today is the 11/5 and hostplus still cannot tell me when it will be in although my funds were bounced back that same day, i lost my damn job march 23rd as a headchef - 16 years with hostplus, you would think in this pandemic situation they would be on there fucking A game and get this done a hell off alot quicker! Im about to ring now and loose my shit! P.S . I had to ring my bank to find out they had regected it 4 days after, thete was no heads up from hostplus or anything! Maybe check with your bank if this has happened to you as well

Maybe legal services could do something im willing to pay

No, and I've just checked my online account and nothing's been deducted. Far out! I'm calling ACFA

Nope. 10 business days today. Only communication received from Hostplus in any form was only after I lodged a complaint with AFCA. After calling Resolutions at Hostplus again this morning they still can not confirm when mine will be processed. No reasonable reason communicated from Hostplus as to why they could not meet the 5 day (or even 10 day) ATO payment guidelines.
I now have a splitting headache, can assume it’s stress related as this Hostplus process is exhausting...
If any formal legal action is taken against Hostplus for unlawful delays then I will happily put my hand up to join.
CEO David Elia & CIO Sam Sicilia will one day want to eat at restaurants, go on holidays or train Hostplus staff at conference centres...their members (who may have to serve them) will not forget how they were treated in times of need!

No but yesterday they received my complaint from the AFCA. They said it will be put to urgent processing.Nothing has happened all smoke in the winday with hostminus

Hi there, sorry to hear of your difficulties with Hostplus. Can you ask them for a deposit transaction number & then contact your bank?
It’s like the boy who cried wolf - with all Hostplus’ lies it’s hard to believe anything they say.
If you’re still having problems email them at [email protected] and if you don’t receive a satisfactory reply within 24hrs lodge a complaint with AFCA. Good luck.

Hope it has been sorted for you... this is so bloody distressing.

Hi Kelly, I also received approval on 22/04. I got through to Hostplus this morning and the girl apologised and advised that due to the high number of applicants, there's a delay to their processing. However she did say that today is the last day for them to process our payment in what is considered a 'reasonable' amount of time I.e. 10 business days from initial ATO approval, so I should receive my payment within 3 working days. It's very disappointing and now I'm waiting again.

Hi Natasha,
I am in the same situation than you. I was approved by ATO on 22/4/2020 And today 4/5/2020 still waiting for my money. I tried to contact Hostplus by phone and email but no answer from them. I have no idea what’s going on. We deserved at least respect and some answers.

Someone needs to contact the media and tell what's going on and if they could somehow help get an answer. I too am still waiting.

At least they can inform us whats going on..? They cant put their member in uncertainty... i m really stressed...they have no right to do this to all in this critical situation

What number have you been able to get through on? The line I try is closed

Try 1300 246 423, I could get through but had to wait on hold for a bit. Good luck.

Dont hold your breath I’m on 10 days tomorrow and still no idea as to what is going on. Calling e-mails nothing will get you the answer. It has only been since I contacted the AFCA that Hostplus complaints department has contacted me and told me they will call back later today.. still waiting and logged in to my super nothing showing. Seems like Hostplus simply do not care in fact I’d say they feel like they can do as they please with our money. I have been loyal but as soon as this money is in my account, I will be with out a doubt be removing every cent I have with them. Originally 5 days to process moved to 7 then moved to 10 and still nothing I can only imagine your next statement will be 20days or 60 days or why not 356 days. Interesting to see what happens either way I have my complaint lodged formally with AFCA and will force there hand and claim out of pocket expenses from with holding funds

And even worse is that people that have applied after us and I’m talking many days have there money already yet we are still waiting good one Host plus I simply ask you how is this ok and your staff hang up on me..

You will need to call Hostplus to find out.
If you dont have a phone use a friends phone

Jack25, she said host plus don't have their phones on.

Jack25 I have tried to call them, at least 10 times per day. The phones aren't working. It's an automated message saying the call volumes are high and they aren't taking calls. I still try incase something changes.

Sounds the same as my situation, approved on the 22nd by ATO and called Hostplus multiple times to be told there is a "delay" on my account that will take an extra week when you ask them what the delay is they just say it could me many diffrent things

Host plus are saying 5-10 working days for funds to reach accounts

Hostplus. That is out an out crap. You aren’t paying people on time at all oh except a select few. All the hall marks of a Ponzi scheme. Employer contributions have dried so now your delaying everyone even though it is our money

I recieved my approval letter from the ato on the 21st. My hostplus super account is still not withdrawn let alone payed into my bank acount!A friend submitted there claim on the 22nd and already have the funds clear with another super fund. What is the issue hostplus?

I brought this us with them yesterday too
I have a staff member who appied 2 days after me in america and has been paid.
And another one that appied 4 days after me through REST and he has been paid too.
I think after this is over and they finally pay their members wnats theirs we all jump ship to a business that CARES.

After 2 calls today to talk to someone about selling shares now as market is high was told we will request a call back within 48 hours.
ARE YOU SERIOUS MARKET COULD BE WIPED OUT BY THEN. NO CUSTOMER SERVICE

IM DONE.

I do not know this answer. I am not with Hostplus. I am following up my wife's claim submitted to Hostplus in February and has not been finalised yet.

I submitted my claim On the 20th in the early hours of the morning. I must have been 1 of the 1st.I received the ato letter sayin they have authorised release of my super and also notified hostplus on the 21st. My friend with another super fund already has his money and he submitted his form on the 21st. He got it today. Why is taking time to release it surely i was the 1st 1 at hostplus. :-/