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Reviews

4.9

87 reviews
5
(83)
4
(2)
3
(0)
2
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1
(2)
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Keldob

KeldobGreater Melbourne (Metropolitan), VIC

Wonderful customer service

published

This is the second time we've used Jason from Inovayt to refinance our home loan and his customer service is excellent. He kept us informed during the whole process and was happy to answer all our questions. We would recommend him to anyone wanting to refinance their home loan.

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Loan TypeVariable Rate
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Awesome

published

I dealt with Justin with changing my Home Loan and he was amazing. Always kept me in the loop as what was going on. Couldn't thank him enough. I have dealt with others within the team, and they are always available and make me feel special.



Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateMay 2020
Loan used forFirst Home
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Ksd K

Ksd KGreater Melbourne (Outer), VIC

Excellent

published

I have dealt with Mr. Vince and his customer service is excellent
I have received regular updates about my loan application in this Pandemic and my loan settled in few days.

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Great Service

published

Duane made our change of financial institute smooth and seamless, he was always available to contact and I would have no hesitations in recommending Duane to everyone. I wish we had of used Duane and Inovayt Finance for all our other previous situations.

Transparency
Customer Service
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Loan TypeSplit
Loan used forRefinancing
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Amazing Service! and Support

published

Jason Pogorelec of Inovayt Finance is always amazing to deal with! My Husband and I have now purchased 3 properties with the assistance of Jason and each time the level of customer service he provides is exceptional. Jason is fantastic to deal with and extremely knowledgeable. We highly recommend Jason and would not contemplate taking out a Mortgage without his assistance as he makes everything so easy and stress free.

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Gregor T.

Gregor T.Greater Melbourne (Metropolitan), VIC

Such a speedy response to all our questions! We will recommend Inovayt to anyone looking for their next home loan.

published

Our main focus was on a quick approval and highest finance amount / purchase price possible for our new/first home. Margaret from Inovayt prepared everything on our behalf and we got the approval from the bank within a few days. Everything she told us in terms of the amount we could borrow and the price we could put down for a bid was absolutely accurate. We signed pur contract before we were pre-approved and Margaret and the team managed to push our approval through in a matter of days. And the best thing: we even settled 10 days before the date specified in the contract, meaning we can move in earlier and save on rent. It was great customer service from A-Z. Thank you! Gregor

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeFixed Rate
Loan used forFirst Home
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Richard

RichardGreater Melbourne (Inner), VIC

Incredible Service!

published

Jordan and Justin made my experience enjoyable and easy. They both have such dedication and passion to helping people like myself achieve their goals and there is no doubt I will be back to see them in the near future. I would highly recommend Inovayt finance to anyone looking to secure a great home loan.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan used forRefinancing
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Lucy

LucyAustralian Capital Territory

Outstanding support to get us our new home!

published

We found the interactions and support provided by Lambros Tsoumaris was outstanding. There are always a few issues that come up when purchasing a new home and Lambros would pivot to take a new route to get us the outcome we needed. He does not just let things take their course, he is actively involved. At one point our lawyer said "it he can pull a rabbit out of a hat" then you'll meet the timeline. Lambros did just that and we now have a beautiful home.

Transparency
Customer Service
Loan TypeSplit
Loan Start DateMarch 2022
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The mortgage broker (Duane) is very good

published

The broker was really thorough and dependable, and worked hard to get the best solution for me. Duane kept me well informed along the way and put me in a better financial situation.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forInvestment Property
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Chris C

Chris CGreater Melbourne (Outer), VIC

  • 15 reviews

Worst possible financial service

published

I was unfortunate enough to have been referred to James Rae at Inovayte by the people at Oracle finance. To this point it has been the most frustrating and stressful financial endeavor I have ever been through : hidden fees and costs one after another, monumental ineptidute by loosing half the documents we've sent him, emailing our private financial details to wrong email address after he's been told to correct it, not listening to a single word we said in regards to how we wanted the loan set up, then refusing to answer finance related questions under the excuse that the financial side of things is not his jurisdiction. Can't wait to get rid of this investment property.

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Customer Service
Application Process
Timeliness
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Loan TypeFixed Rate
Loan used forInvestment Property
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1 comment
Inovayt Finance
Jessica H.Inovayt Finance
Cath C

Cath CAU

  • 4 reviews

Where to start? What to ask? Well guys, here at Inovayt is where to start!

published

Where to start? What to ask? Well guys, here at Inovayt is where to start! Being a FHB is was quite daunting figuring it out all on your own. In April 2018 I reached out to Inovayt and Hai contacted me. Prior to this I had seen 3 other broker's and I've got to say, Hai has been the most willingly helpful, knowledgeable and informative Broker that suited my way of understanding things, he broke things down for me. Jan 2020 my land Settled and without Hai and the team at Inovayt I couldn't have done it alone. Construction Loan Approved, Land Settlement and ready to Build. Thank you for the very positive and learning experience with Hai from Inovayt. Your in good hands here :)

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateJanuary 2020
Loan used forFirst Home
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1 comment
Inovayt Finance
Jessica H.Inovayt Finance

Hi Cath,
Thanks so much for sharing. I'm happy to hear Hai was able to assist you to get into your first home - congratulations!

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Roxy O

Roxy OGreater Melbourne (Inner), VIC

Great service

published

We remortgaged with Lambros Tsoumaris. He made the entire process simple to understand and super easy to get through the process. I would recommend the Innovayte team to anyone looking

Transparency
Customer Service
Loan TypeVariable Rate
1 comment
Inovayt Finance
Jessica H.Inovayt Finance

Hi Roxy,

Thank you. We're glad Lambros could assist!

Michael P.

Michael P.Greater Melbourne (Metropolitan), VIC

Good customer service

published

Hai and his team were very open and easy to deal with. They have responded on all our queries on time. Hai has been very positive throughout the entire process.

1 comment
Inovayt Finance
Jessica H.Inovayt Finance

Thanks for sharing, Michael.

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vijay

vijayGreater Melbourne (Outer), VIC

  • 4 reviews

Nothing can go wrong

published

I dealt with Vince and he was a gem of a person. He was always on top of everything and kept me well informed from time to time. My experience with them has been outstanding and I never had to look around for an alternative.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan used forRefinancing
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1 comment
Inovayt Finance
Jessica H.Inovayt Finance

Hi Vijay,

I'm glad Vince was able to help. We look forward to assisting you next time!

Great communication & Easy Experience!!

published

I would definitely recommend Lambros & the team at Inovayt Finance. I found Lambros to be very helpful & knowledgeable with his advice, communication was easy, he was always quick to respond & he was able to get my loan refinance across the line in a very timely manner. I look forward to working with him & the team again.

Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forRefinancing
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1 comment
Inovayt Finance
Jessica H.Inovayt Finance

Hi Krystle,

Thanks for taking the time to share your experience. I'm glad Lambros was able to help you refinance. We look forward to helping again in future.

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Great advice and work ethic

published

Jordan and the team were of great assistance in being able to obtain an investment loan. There was always a motivation to find a solution. Finding the right bank, going through multiple banks to insure the client was getting the best deal, ordering valuations, nothing was to difficult. Every challenge was met with a solution and a we can do this attitude. I would strongly recommend using Inovayt for any loan requirements.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forInvestment Property
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1 comment
Inovayt Finance
Jessica H.Inovayt Finance

Hi Jason,

Glad we could help! We appreciate the recommendation.

The reviewer stated that an incentive was offered for this review

omaraus

omarausVictoria

  • 2 reviews

knowledgeable advise

published

Inovayt representative/broker (Chris & the team) was helpful and knowledgeable. He gave a good advice and worked with me step by step to secure a home loan. He made the process less stressful. Thank you Inovayt.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeSplit
Loan Start DateDecember 2022
Loan used forFirst Home
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1 comment
Inovayt Finance
Jessica H.Inovayt Finance

Thanks very much for sharing.

The reviewer stated that an incentive was offered for this review

Lisa H.

Lisa H.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

This was a perfect first experience in trying to purchase our first home. Hai was very knowledgeable and helpful!

published

Would definitely recommend to family and friends, excellent customer service. No unexpected costs or issues. Satisfied with rates received for loan. Will look forward to working with Inovayt again in the future.

Customer Service
Loan TypeVariable Rate
1 comment
Inovayt Finance
Jessica H.Inovayt Finance

Thanks, Lisa. So happy we were able to assist. We look forward to the next time.

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Excellent service with an enjoyable experience

published

We refinanced from one of the big four banks and this allowed us to purchase a second beach house property of our dreams .. the inovayt process was great from start things were well explained and our broker managed to secure us a great loan seeing us through all steps of the process working often after hours to meet deadlines .., we would recommend taking the risk and doing it competitive rates and another property are possible despite being told otherwise by the big four..

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateNovember 2022
Loan used forInvestment Property
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1 comment
Inovayt Finance
Jessica H.Inovayt Finance

Thanks for sharing, James.

The reviewer stated that an incentive was offered for this review

Shane L

Shane LGippsland, VIC

Relentless pursuit of the major finance lenders

published

Given the state of play with all major lenders at present, James & Monica were relentless in pursuing the best deal for me & very reactive to my countless requests in achieving settlement!...Highly recommended!
James always points me in the right direction and his advice is always invaluable!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forRenovation
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1 comment
Inovayt Finance
Jessica H.Inovayt Finance

Thanks, Shane. We're glad James and Monica were able to assist and support you through this process.

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