As of February 22nd 2022, Jake Removals is offering reviewers the choice of either a $10 Coles or Woolworths voucher for taking the time to submit a review. This is open to reviewers that submit either a positive or negative review. It is possible that the reviews below may have participated in this incentive campaign.
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LeahGreater Melbourne (Metropolitan), VIC
- Verified customer
Highly recommend!!
Jake removalists is a wonderful and affordable company that provides punctual and efficient removalist services. I will definitely use them again in the future. Thanks to all the wonderful staff!
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The reviewer stated that an incentive was offered for this review
Chris J.Greater Melbourne (Metropolitan), VIC
- Verified customer
Highly Recommended.
The Jake team were highly professional, efficient and cost effective.
We have used them on 2 occasions and they have been easy to deal and really efficient.
Everything was moved with care!
Can not recommend the team highly enough.
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Abhi A.Greater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
Stay Away!
We just finished a move, none of the expensive furniture/electronics was properly packed before moving, our brand new refrigerator ended up with a very prominent scratch/dent on the front door, showed it to the mover right away who claimed that we had scratched it in the few minutes after he had placed it in the kitchen! Called the office next day and was told that they will not help since we informed them too late, keep in mind that the mover on sight was informed right away and I called the office within 24 hours of the move.
Also the movers...Read more
were not wearing masks, apparently this company feels that the recommendations of Health Victoria are not important as they are ONLY "recommendations" and not mandatory. Did not complete the move, left our TVs, armchairs, side tables etc and when I asked if they would do a second trip for what was left behind the answer I got was "Nope"! Requested several times to no avail. Very unhappy with these folks and would advise you to stay away!Similar opinion? Write a review on ieatwords.com.au!
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Robyn K.Greater Melbourne (Inner), VIC
- Verified customer
Excellent customer service
A small job - 1 large item. Extremely hot weather caused a bit of a delay but the guys were very friendly. Price was slightly better than competitors and customer service over the phone was excellent.
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The reviewer stated that an incentive was offered for this review
agusidGreater Melbourne (Inner), VIC
- 2 reviews
- Verified customer
Point cook to Doncaster
I would like to appreciate the team at Jake Move, it has been pleasant to use Jake move for their friendly and work attitude. The team done in 6,5 hours for 10 ton truck and moved from point cook to Doncaster
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Cindy s.Metropolitan Adelaide, SA
- Verified customer
Best I have ever had. Interstate move a breeze
Fantastic. Had to move contents from a large 3 bedroom home, Melbourne to adelaide. Most companies wanted to send my items by train and truck, but I wanted it there the following day not in a week.
Jake's were fantastic. Jesse was amazing at booking everything and able to answer all questions.
Eric and partner were fantastic. Sent me a message in the morning to let me know they were on the way. Were so polite and professional. Carried everything out carefully and packed the truck to fit everything. Worked so hard, a true asset to the company.
Arrived on time next day in Adelaide, everything arrived perfectly and placed into the house.
I wouldn't use another moving company. The best by far, and I have moved a lot.
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Steph OGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
They didn't even show up
I 100% would NEVER recommend this company (if I could rate them zero stars I would) I booked in a move (and paid the deposit) for 2pm on Thursday the 23rd of Jan. At 2.45pm I called to check where they were (there had been some bad rain so I thought they might just be delayed) I was told that they were indeed delayed because of the weather and they would arrive around 5 or 6pm. This wasn't desirable, but I needed to move house, and I was assured that I would be contacted and updated. By 6pm no one had arrived, called or texted, so I called them...Read more
multiple times but wasn't able to contact anyone. I had taken a day off work, took my bed apart, took a car load of the essentials over to the new place and sat around waiting from 2pm onwards and NO ONE SHOWED UP AT ALL! I had to drive back to the new place- collect my bedding, some clothes etc and sleep on the mattress on my floor. The following morning I called and managed to speak to someone; [name removed] the sales manager seemed surprised to hear that no one showed up (good communication this "team" has!) and told me they can reschedule it to the following Thursday or Friday or refund my deposit. That's the best they could do! Most companies would be appalled that something like this had happened and would do whatever they could to fix it, but not Jake Removals. I asked if I could speak to Jake and was told that he was overseas- so Jake if you read this, you have some shocking employees with bad communication skills and poor customer service. I asked for my deposit back and booked in with a different company straight away who were lovely and super helpful. So just save yourself the bother and avoid this company.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
First class service
We were delighted with Eric and Kevin who recently moved us from a rental in Officer, to our new home also in Officer, thanks fellas cheers Hayden & Kate Stanton x
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- Verified customer
Professional Definitely Recommend
I moved 2 weeks ago from and an upstairs Townhouse in Rowville to a unit in Ballarat. Furniture was removed over a balcony and heavy items down a 15 L-shape internal staircase. Professional no marks on walls or furniture no damages and very polite. So pleased I called and after reading the reviews online I knew my decision was the wright one.
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bearstickyGreater Melbourne (Inner), VIC
- 18 reviews
- Verified customer
Unprofessional and Aggressive Removalist!
We used this removalist a month ago because of the high google reviews (we since found out and it was in the news that many reviews nowadays can be Fake as it can be bought from cheap third world countries where you can pay them e.g. $99 for 100 five star reviews!!!), so don't be tricked by high positive reviews! Firstly Jake's Removals tried to convince me to use 3 men to move, but I insisted on using only 2 men, from experience, if we use 3, one of them would normally be idle, moreover, there were 2 of us to help with the move. They were rea...Read more
lly aggressive in the sales when I refused to use 3 men, threathening that they will not be responsible for any delays. I then found out that the other guy, who was actual [name removed] himself, sitting in the truck as he was the Driver, playing on his phone, whilst his other 2 men did all the move. Luckily we only booked 2 men and not 3, as [name removed] was trying to sell us 3 men so he can be the driver looking after the truck, which he parked at our apartment. During the move, the 2 men were really harsh and clumsy, left some furniture behind and we need to book another small van from gumtree to do the move the next day. One of them dropped a hook from our Swing and lost some screws from our dismantled bed, they at first refused to be responsible and just wanted to finish the job and forced us to pay. I called our Building Manager to assist us as one of them were starting to yell and very aggressive towards us (we are both females) and the other Men stopped him and apologized to us and said he will go to Bunnings to buy the lost screws they have dropped and reinstall for us. All in all, it was a really negative and unhappy experience for us, we have moved every 2 years and used many Removalists, this is by far the WORST we have ever used! PS : They even threatened me legal action for posting this review on Google!3 comments
Hi there, everything I reviewed here is truthful and we have CCTV footage of your Aggressive staff and a report to the Building Manager where one of your Muscular staff Yelled at us 2 ladies, getting ... Read more
very close to abusing us physically until we had to call our Building Manager, when the other of your staff had to cool the other guy down and stopped him, saying he will now go and buy the screws from Bunnings, which were the incorrect, original type of screws, and the Swing is now not swinging or operational due to this. I will formally lodge a complaint with the Consumer Affairs now due to this double threat you have given me in an Open Forum!Jake W.Jake Removals
Your words - "(we since found out and it was in the news that many reviews nowadays can be Fake as it can be bought from cheap third world countries where you can pay them e.g. $99 for 100 five star r... Read more
eviews!!!") this is called defamation, you may want to look up what this means as you clearly have no understanding of the word or legal practices within Australia, Latest fines from $100,000 and more. We suggest you remove this from both posts as you have given us now 2 open forums to sue you. You are clearly unstable and uneducated in Australian Consumer Law.Similar opinion? Write a review on ieatwords.com.au!
Asaly Family
- 2 reviews
- Verified customer
Jake Removalists are The Right People for the Job!
we had to move on Saturday from Hoppers Crossing to Tarneit, our 3 Bedrooms house contents were delicate and very fragile but the professional removalists were very careful and made this job looks much easier the way they worked precisely.
and yes they attend in time and finish in time!!!
Jake Removals Service More Expensive but I believe its worth it!!!
If we have to move again we certainly with Jake Removals again!!!
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KellieGreater Melbourne (Inner), VIC
- Verified customer
Great removalists
Jake and his team moved a three bedroom, two storey home for us. The two men that assisted were very professional, on time and efficient. They were fast, but very careful with all of our furniture.
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The reviewer stated that an incentive was offered for this review
- Verified customer
Handled a difficult move with ease
James and his team moved our 3 BR house contents with stairs and difficult access both ends with care and professionalism. They arrived on time, worked swiftly with no damage, and were patient and hard working. The quotation and booking process was the easiest of all the removalists I contacted. Highly recommended!
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BonnieSouth East Queensland, QLD
- Verified customer
Great Service
I had a few office items that needed to be removed and dumped on short notice. I called them up and they provided me with an immediate quote. They arrived 2 hours later and were extremely fast and efficient with removing the items. The removalist was easy to deal with and professional. I would definitely use them again!
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MoniiGreater Melbourne (Outer), VIC
- Verified customer
Thumps up from me
Moved stuff from storage to a one bedroom apartment, it was a 5 min drive i was happy that my stuff got there all safe and we had a bit of scare when boys got stuck in the elevator but all good at the end thumbs up form me
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Elissa R.Greater Melbourne (Metropolitan), VIC
- Verified customer
Pathetic and incredibly upsetting
We contracted Jake Removals to move an upright piano from Frankston to Melbourne today. I am incredibly upset at their service. The upright piano was on wooden floors in the corner of the room. It was previously placed there by being carried by two men and then pushed the last 5 cms.
When they came to move the piano out today, they didn't even try to lift it, they dragged it out about 1 metre leaving a large gash on the wooden floors. My father-in-law told them to stop as they were damaging the floor, he could see the damage being caused. They...Read more
instantly went on the defensive and claimed everything from, "the piano wheels are plastic they couldn't have done that" (they are metal wheels). "The gash was there from last time but you couldn't see it (my FIL saw the gash being created). My father-in-law told them he didn't want them taking the piano as they were clearly careless. I spoke to their sales representative [name removed] who was incredibly defensive and told me I would still need to pay a further $200 on top the deposit as there was a two-hour minimum. He said the gash was caused by there being a middle wheel on the piano and it was our responsibility to have the wheels covered (at no point was this mentioned, written or said to us). Surely as contracted professionals, you would take one minute to shine a flashlight under the piano and ensure everything was ready to move. [name removed] then, after saying that the damage WAS caused by the middle wheel he 2 minutes later in our conversation said "The damaged that was already caused" in a patronising tone. I was level headed on the phone and would have been willing to reach a compromise, had they owned up to their mistake due to lack of care. It was a pretty pathetic excuse for customer service. [name removed] even told me that will take legal action against me if I don't pay the remaining $200. It is very disappointing as I hunted for a place that had good reviews and it was very upsetting to be treated like we were lying rather than owning a mistake. I actually burst into tears after my conversation with [name removed] as he made me feel like I was a criminal.Similar opinion? Write a review on ieatwords.com.au!
Tom AllanGreater Melbourne (Metropolitan), VIC
- 3 reviews
- Verified customer
Great guys, great job
Helped me move house without complaint or damage to any items. Even though it was a bit challenging with a long walk to get items in/out of the house to/from the truck, they kept up the pace. Wouldn’t have been able to make the move without them!
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Hayley Atack
- 2 reviews
- 4 likes
- Verified customer
Great Service
We were let down by our removal company today who didn’t show even though we had booked them a couple of weeks ago. I rang Jake Removals and they came as agreed at very short notice. Both guys were extremely friendly and helpful. Our furniture was delivered with no damage. Highly recommend this company.
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StuartGreater Melbourne (Outer), VIC
- Verified customer
Trouble Free Move
The guys from Jake removals turned up on time as arranged. The worked hard to load, deliver and unload everything without any issues or breakages. They were friendly and professional. A great job that was stress free for me. I would use them again and recommend using them to anyone.
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Melbourne to farm moveNortheast, VIC
- Verified customer
Highly recommended
Jake removals recently moved some furniture items from my parents home in the Eastern suburbs to my home is rural North Central Victoria. I would highly recommend them. They arrived on time, the two men moving the furniture took great care with every aspect of moving the items involved. One item posed difficulty due to the narrow doorways but they were unflustered by this. All items arrived perfectly and they were put in place with great care. A very professional move at a reasonable price considering the travel distance involved.
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Jake W.Jake Removals
Hi "sticky Bear". Firstly I would like to advise that you are opening up yourself to a defamation case in regards to implying we have fake reviews and should be very careful as those are grounds for l... Read more
egal action and taken very seriously. With Jake being in the truck that is understandable as you did only pay for 2 men so commenting on that does not help your case. You were also provided replacements for the "lost screws" so that comment is also factually incorrect. You and your staff were also very rude to the men which is completely unacceptable. All in all your review is factually incorrect, rude and solid grounds for defamation. You will be informed if and when we chose to take this further and pursue legal action. You have also now provided two separate platforms for a defamation case, this may be a very expensive learning curve for you.