On my way back from Indonesia to Europe, Our main flight to Amsterdam was slightly delayed.
If I was on time for checking in (Amsterdam~Cork), my checked luggages were not.
Rather than letting me onboard to then shipmy luggages the next day by delivery, KLM found more appropriate and cheaper for the airline to make me wait another 12 hours in the airport (after an already strenuous travel from SE Asia...)

According Regulation (EC) No 261/2004, I should have been informed by KLM about my rights regarding this flight delay, my meal and drink sho...Read more

Worst flight of my life and I travel extensively. Had a passenger get on and worst body odor ever. It literally made me ill. I had been in Africa for two weeks so am not super sensitive but this was nauseating. Flight attendants thought it was funny. Sprayed light mist in my area and then laughed when I sat on flight attendant jump seat for 4 hours and then had to wrap a blanket around my head and breathe through scented paper towels the rest of the flight. Would not move me and I offered to pay for any other seat on the plane. Could not eat, d...Read more

On 12 February 2022 I attempted to purchase an airfare on the KLM website. Prior to this, I set up an online profile including payment information and membership to the Flying Blue program to ensure I could book everything in a very straightforward manner.

Everything was fine until I attempted to pay for the flight, which is odd because you’d expect that’s the one thing that should work. I received an unspecified error message and was returned to the main booking screen.

Confused, I contacted KLM via WhatsApp to discuss and organise to pay ...Read more

I want upgrade my Economy ticket to business
I bought a Economy Ticket in Travelagency, at check in Hanover, they told me: not possible, you need to do from that travelagency where i bought the ticket.
Than i bought direct on KLM webpage, again in Hanover check in they told me: not possible, you need to upgrade in Amsterdam. Next time, i bought in KLM Webpage and ask in Amsterdam KLM Helpdesk, they said, not possible, it is a codesharing flight, you must go to China Southern. Ok, next time i ask directly at Boarding place at China southern d...Read more

Because we wanted to marry in a different country than we live in, I needed to transport my wedding dress on the plane. We bought the flight tickets for us both 8 months before the wedding and immediately asked KLM customer service if we could transport the wedding dress with us on board (it couldn't be sent as a luggage, because a) it would be destroyed and b) it could go missing because we had to change planes on our way). Customer service answered that yes, it's not a problem, we just need to send the exact dimensions of the dress a few days...Read more

They simply did not care.
I am a gold member of their loyalty program - I booked my flight on the klm website - after specifcally asking questions about benefits privileges and differences - as the flight was a code share - was told there would be no difference. Lie number 1. I booked the ticket and went to book seats online. I could book klm seats but not partner (the message on screen said seating plan is currently unavailable try later) - Lie number 2. I called after booking to reserve seats and was told I needed to do this with Etihad, I c...Read more

Klm is an inefficient airline which seems to have little regard for the customer who is merely a pawn in a profit machine. I was sold multiple long-haul flights directly through the website totally over $3000 only to be denied connecting boarding passes, prevented from checking in online, forced to check in on short intervals (sold by the airline) and placed on standby in oversold flight in the meantime. I understand (though disagree with) the concept of overselling flights, however to avoid being a victim of the process, like to be organised, ...Read more

Booked flight from Australia to Europe and back with KLM, operated by Etihad.
Sydney-Abu Dhabi-Amsterdam-London and Zurich-Amsterdam-Abu Dhabu-Sydney.
Nothing to complain about the flights itself, all pretty decent and comparable to Emirates/Singapore.
When we arrived in Amsterdam, there was snow fall, and Schipol Airport in Amsterdam is NOT prepared for it.
We were supposed to leave to London around 12:00 and our flight was not cancelled, but delayed till 18:45. We were hoping to still make it to London that day. We waited, the plane arriv...Read more

If you travel on International flights into Amsterdam the luggage allowance is 30kg hold and 7kg cabin. However if you then continue your journey on KLM to other Euro locations the luggage becomes 23kg hold and 10kg cabin if you pay for a piece of luggage. However if this piece exceeds 23kg you have to pay 70€ per person per piece as excess baggage inrespective of weight. The only alternative KLM Cust Service gave me was to re-pack my baggage at Schiphol to move some from the hold bag to the carry on. Now how ridiculous is that for a strategy...Read more

I've had an exceptionally bad experience flying with KLM this year after having been a regular customer for several years (but never had to use their customer service before). I'm a solo travelling female with a chronic health condition, which is why I put a lot of extra effort into planning my trips (especially the long-haul ones)and I have paid a price difference of an additional 500€ to fly with KLM in particular on this trip as oppose to different airlines, offering the same trip for a much cheaper price.

When I was about to check-in, I...Read more

Going to fly from Melbourne to Amsterdam in June. If the experience is going to be the same as calling the customer service its not going to be pleasant.
Had a query about my seats upgrade that i bought trough the KLM website. I wanted to know why KLM tried to charge me twice $358,80. When I tried to explain this to the lady she interrupted me and told me to call the travel agency who booked my tickets. When i tried again to explain that the upgraded seats was through their website she became very rude. Was not willing to check if they where d...Read more

Worst airline I have ever flown. My flight (KLM 0809) was canceled this morning, and both the Malaysia and Netherlands help line was closed. After waiting for an hour I finally managed to get through to the US help line, which informed me that I would be rebooked on MH 723.

However after arriving at the airpot MAS tells me that there is no record of my flight, despite the fact that I have a confirmation e-mail. Normally this would not be a major issue but I had an important business meeting tonight that I could not make and speaking with the...Read more

We, a family of 4, traveled from Düsseldorf to Bordeaux. All of the passengers that connected from Düsseldorf found KLM/Air France had not put the Düsseldorf luggage on the Bordeaux bound plane. The baggage claim customer service said knowingly, "Ahh air France/KLM, that happens all the time." It took 8 hours for the luggage to be delivered to the air port in Bordeaux. It then took KLM 5 days (FIVE DAYS!) to deliver the luggage to the place we were staying two hours away. I called begging for my luggage every day and even offered to come to the...Read more

KLM really has no customer service, let me explain. You have to go through hard to understand page after page to find a form to fill out (if you have a flying blue customer number), then they replay with a template "do not reply" e-mail." Then there is no way to go back on line and continue a thread on your complaint and have to redo it each time. Does this sound like a company that cares? I'm a Platinum Elite member of their "loyalty program," which appear to be only in one direction, to them, not from them. Supposedly, if you're a platin...Read more