La Luna Pet Care was previously trading as Animalistic.
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Reviewer Photos & Videos
DebbieGreater Melbourne (Metropolitan), VIC
- La Luna Pet Care
- Verified customer
Replacement dog door flap
I recently made this online purchase for my daughters doggy door as the old one had broken and she replaced it herself with no issues. Would definitely recommend this product.
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Review collected in partnership with La Luna Pet Care
- La Luna Pet Care
- Verified customer
Great customer service!
We needed a new flap for our old doggy door patio door insert. It was an older model so we were worried we might be out of luck. A quick reply to my email and we ordered the right replacement part and it arrived really quickly. Highly recommend them!
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Review collected in partnership with La Luna Pet Care
- La Luna Pet Care
- Verified customer
Great! Works perfectly
Item is Just as described and pictured. Great item and works perfectly. Very happy with the purchase. Height can be adjusted to size to fit doors, very strong and sturdy.
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BruceSouth East Queensland, QLD
- 4 reviews
- La Luna Pet Care
- Verified customer
10 out of 10 a great quality cat enclosure.
The cat cabana is just the the answer for my cat. I pop her in at night along with her bed and food. I've placed the cabana on my patio and she is comfortable and safe and most importantly cool ... before the cabana I would lock her in the garage at night as she is way to disruptive in the house, however the garage in a QLD summer is not appropriate as the heat can be diabolical. Installing the Cabana was easy and I love the fact that its portable if needs be.
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Review collected in partnership with La Luna Pet Care
VanessaMetropolitan Adelaide, SA
- La Luna Pet Care
- Verified customer
Amazing quality and durability!
We purchased the bar lock for our sliding door as we are renting and needed something we could remove. We are so impressed with our purchase, the bar lock is so strong and sturdy we feel completely safe using this to lock our back door. Will definitely purchase again!
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Review collected in partnership with La Luna Pet Care
TraceySydney, NSW
- La Luna Pet Care
- Verified customer
Its an awesome product
My cats love it .
I would definitely recommend
My cabana is under cover & it backs onto a beautiful garden
I plan to keep my cats happy & healthy this is the product you need
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Review collected in partnership with La Luna Pet Care
KellyNorth Queensland, QLD
- La Luna Pet Care
- Verified customer
Amazing quality! - Cat Hammock
I ordered a large hammock for my outdoor cat enclosure and its perfect!! My 3 cats absolutely love spending their time sleeping on it! The quality of the hammock is amazing, usually Im a bit iffy when it comes to purchasing things online, especially off eBay regarding quality but the hammocks quality is amazing! Especially for the value for money price I paid! Shipping was extremely quick and the company was overall really professional and friendly (: I will be buying more from them in the future!
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Review collected in partnership with La Luna Pet Care
- La Luna Pet Care
- Verified customer
cat door
good service, good product and installation went without problems. Cat found magnetic catch too strong so had to remove it. Applied over the phone to order and received excellent advise for any questions I had. Was also able to pay via bank transfer. I would definitely recommend this product and installation service
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Review collected in partnership with La Luna Pet Care
- La Luna Pet Care
- Verified customer
I love it so do my dogs.....
This is a fantastic product. Was hesitant due to sizing but the extension is great and fits well. Now I've taught the dogs to go in and out the door its amazing. The service is great as well. Would highly recommend
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Chris JonesSouth-Eastern Region, NSW
- 2 reviews
- La Luna Pet Care
- Verified customer
Excellent product. Nonmore letting the dogs in and out!
Good construction and a quality finish. We particularly like the magnetic strip that keeps the bottom of the flap closed when not in use. It would be great if the adjustable height securing screws were slightly set in from the outside edge - allowing a more secure fit against the sliding door frame.
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Kirstyn M.South East Queensland, QLD
- La Luna Pet Care
- Verified customer
Makes life so much easier. The dogs can take care of business without disturbing me.
Super easy to set up and now the dogs have worked out the rules. Go out your one door. No more scratching on the glass and the screen to come in or out. Fabulous
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Review collected in partnership with La Luna Pet Care
- La Luna Pet Care
- Verified customer
Does its job
Fast delivery and quite simple and easy to install. No instructions for a metal arm part in the box. Good size door for cats. It looks strong and neat thx
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Review collected in partnership with La Luna Pet Care
DianneSouth East Queensland, QLD
- La Luna Pet Care
- Verified customer
Wished I had brought one for my old home
Very happy with this dog door .It arrived early easy to fit I'm happy and so are the dogs. If you are looking to solve a dog door problem this is it.
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Review collected in partnership with La Luna Pet Care
David B.
- 2 reviews
- La Luna Pet Care
- Verified customer
fit great for what I wanted
I have a large dog door is great for him to go inside and outside by himself no more having to get up to open screen door great fitment neat and tidy
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Review collected in partnership with La Luna Pet Care
emerg93aGreater Melbourne (Outer), VIC
- 6 reviews
- 10 likes
- La Luna Pet Care
- Verified customer
Better than I expected
The pooch door arrived much quicker than I thought and found it to be of good quality.and easy to install. So yes I am happy with it and so is my pooch
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SueMetropolitan Adelaide, SA
- La Luna Pet Care
- Verified customer
Cat Cabana. Emergency housing
I needed a speedy solution to safely house my cat whilst visiting my daughter. I rang and ordered the Cat Cabana. It arrived by courier in South Australia 5 days later, with parcel tracking all the way. Solved an emergency situation perfectly. Very happy with the product and the service. Thank you
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CornishQueen
- 3 reviews
no help when product doesn't perform
Aluminium pet door flap doesn stay in place correctly, even when professionally installed. Unless you pay far more to use their people, they wash their hands. They adopt a patronising tone and take back so-called good-will gestures. Never again ...
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B.T.MelbGreater Melbourne (Inner), VIC
- 9 reviews
- La Luna Pet Care
- Verified customer
Terrible Service - but got full refund
Revising my feedback after resolution of the escalated matter. I dealt with [name removed], who was great and provided a full refund (which I did not expect).
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Terrible customer service.
I ordered the product at the start of Sep'19 and it took over a month to arrive (arriving in Oct'19). No communications to advise that there was a delay, required me to constantly follow up. The delay in receiving the product was an inconvenience.
Also note that they use 3 different names - Animalistic, Temporary Pet Doors and La Luna - avoid all of these.
2 comments
Hi David,
I PM'd you my order no. To add to the above, I also made a request for a refund through your online portal. I received no response to date, and would be surprised if I did get one given the disappointing service so far.
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Do Not Trust What what your being told.
Product is OK. Service, communication, terrible. I would not trust what you are being told. Took payment straight away, 3 weeks later still no delivery and no communication. Still waiting on refund 18 days later. Extremely poor customer relations, wouldn't recommend to friends.
1 comment
Representative A.La Luna Pet Care
Hi Michael, Iv just looked into this for you and yes there was a bit of a wait on this one. I do apologise for this we initially had a problem getting stock of the High tech power pet door from the U.... Read more
S Which caused a delay. Im not sure why your refund took so long, i will be talking with our accounts team to ensure refunds are processed as a priority in future. As a good will gesture i will organise for some collar batteries to be sent out to you free of charge. Again i do apologise for the service you have received and i hope you will consider us in future. Kind RegardsSimilar opinion? Write a review on ieatwords.com.au!
TK1Palm Beach
- 11 reviews
- La Luna Pet Care
- Verified customer
Beware of this Company!!
Worst online purchase i have ever made! This has got to be the most unprofessional and dodgy company i have ever dealt with.
For starters they have 3 different named websites, this should've been my first warning sign.
temporarypetdoor, catcabana, auswidepetdoors, temporarypetdoor and Laluna pet care are just a few names they operate under. I placed my order on the 26th of July, the item was listed as in stock online, a few days later i received an email saying this item will not be in stock until the 5th of August, I waited patiently for tha...Read more
1 comment
Representative A.La Luna Pet Care
Hi TK1,
Im sorry you experienced problems with us and i would like to see if i can help. Please PM me your name or order number so i can take a look for you.
... Read more
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Questions & Answers
Sandra Gasked
I was given a cat cabana penthouse and I can't work out how you would attach the extension cube. Can anyone help me please?
2 answers
Representative A.La Luna Pet Care
Hi Sandra, You build the add on cube separately then use the supplied zip ties to attach the 2 frames together. You can then cut the net top allow the cat access to that part. Please let us know if you need anything else.
Kind Regards
Admin
Oh ok cool. Didn't realise you had to cut the net. That's the part that confused me, how they would access the top part. Thanks heaps for your reply. We love the enclosure it was so easy to put together (even though after watching the video I did it backwards).
Lyn B.asked
Received Cat Cabana. Having difficulty assembling it as the net seems too small.
5 answers
Hi Lyn, I found it a 3 person job getting the net on as it’s quite a tight fit.
Thanks Meaghan - so it’s not as easy as the video shows ! Will tell my frustrated hubby he was worried about bending the poles . Thanks
Representative A.La Luna Pet Care
Hi Meaghan,
How long ago did you purchase your enclosure. We have just released a new updated version that has an adjustable net, which makes it much easier. See this assembly video, No outtakes, full assembly from start to finish. https://www.youtube.com/watch?v=sYG8DNKbYUc&t=6s
Any questions please let us know.
Regards
Animalistic Team.
Kerry Rasked
Hi,
We are installing a new security screen and want to incorporate a pet door. Would your product fit a swinging security door, allowing sufficient space for both the security door and solid door to close at the same time when necessary? Also, what is your turn-around time for orders at the moment? We have a deadline in early December.
1 answer
Representative A.La Luna Pet Care
Hi Kerry, Yes we have an Aluminium Pet Door that is designed for screen doors. We also sell Petway pet doors which are also a good fit for screen doors. See the links below for your options. If you would like us to install it for you please let us know by calling us on 1300 761 369 and we can get you booked in.
https://www.temporarypetdoor.com.au/aluminium-premium-pet-door
https://www.temporarypetdoor.com.au/petway-pet-door
Kind Regards
Admin
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Representative A.La Luna Pet Care
Hi B.T.Melb
Thank you for your feedback. All feedback is appreciated as it lets us know what areas we need to improve on. ... Read more
Im sorry your experience with us hasn't been great, the demand for our products sometimes out strips supply and delays occur from time to time. Are you able to PM me with your order number or full name. This way i can look into your account and address the issue mentioned above. In regards to our business names, We have recently rebranded from Animalistic Pet Products to La Luna Pet Care this is to keep inline with our international operations. Temporarypetdoor.com.au is our current domain which will eventually be migrated to Lalunapetcare.com.au I apologise if this is confusing. Rebranding is never an easy road and it can sometimes be confusing. Kind Regards David La Luna Pet Care.