??!

Reviews

1.5

213 reviews
5
(16)
4
(5)
3
(3)
2
(11)
1
(178)
  • Product Quality
    1.8 (49)
  • Return Claim MadeYes (13) · No (34)
  • Shipping
    1.7 (18)
  • Warranty Claim MadeYes (21) · No (30)
Previous
Next

Reviewer Photos & Videos

Argus

ArgusSouthwest, VIC

  • 9 reviews

Lenovo Ideaepad D330.

published

Purchased to replace my Surface 3 (which the battery blew up), I haven't used it as I intend to. As an amateur sport photographer, I tend to shoot local sport and then download my photos before Leaving so the players involved can view said photos. As I also use a tablet pre-game to watch a TV episode, the D330 is handy as it can be 'detached' and become a stand-alone tablet, for which can be placed in the holder in my vehicle.

Picture and sound quality is excellent although if using it as a tablet, one must buy an adapter if using a portable hard drive. However, adapter can be utilised for a number of different purposes.

An all-round excellent replacement of a Surface 3, and even the battery provides longer usage of the Lenovo D330.

James A.

James A.Perth, WA

  • 2 reviews
  • 1 like

Bought a laptop online

published
Julia

JuliaDarwin, NT

Never ever Lenovo

published
Online Shops

Find out how Lenovo compares to other Online Shops

Know better, choose better.

Compare all

Continual Repairs Needed

published

Would not recommend this brand, short life even though the price was good at the time, I now have no lap top or face a big bill.to repair, and it's only a year and half old

Amy

Amy

  • 13 reviews

Poor battery life and customer service

published

Purchased a brand new yoga 530 and it only gave me 1.5-2 hours battery life on minimal brightness. I complained as the website said up to ten hours, but was told that ten hours is in idle mode and that I should expect 2-3 hours max. This is unacceptable and false advertising. For $1400 you would expect a laptop battery to last longer than that. This laptop would barely last me one class at university. I do not expect a full ten hours but at least 7 hours would be good and not less than 2. After several weeks of complaining I sent the laptop back and they told me it would take three weeks to refund and check. I am still waiting. Worst service ever. No one responds to emails, the call centre is rude and unhelpful.

  • Verified customer

Terrible computer and terrible service

published

Its a one way street, poor customer support, faulty product, even does worth to give then one star feedback

published

I bought the server from them, i was faulty and they not responding to my request to refund or return back the product. Whenever I am calling them, they are saying they would come back to me but they never say anything.

Paul

PaulThe Mallee, VIC

  • 42 reviews
  • 4 likes

I Received "First Class" Customer Service!!!

published
1 comment
Paul
Paul

Bunch of thieves

published

My display broke and I sent my Lenovo Thinkpad 370 to the Lenovo depot to get it fixed. When it returned, I Found out that my charger was missing and I only had 4gb of Ram when I originally had 8gb. Unhelpful customer service. Never buying from them again. Hope they go bankrupt!

Online Shops

Find out how Lenovo compares to other Online Shops

Know better, choose better.

Compare all
Lynda

LyndaPlumpton

  • 3 reviews
  • 3 likes
  • Verified customer

The worst computer and customer service ever.

published
Waluigi

WaluigiMetropolitan Adelaide, SA

  • 2 reviews
  • Verified customer

Bad billing process and debt collection threats.

published
Andrea

AndreaPerth, WA

  • 3 reviews

Worst after sales service

published

My first Lenovo laptop - only bought because the Good guys store recommended and said that they had a rep in WA and easy for after sales service.
DoNOT believe this . Their technical support team is outsourced and do not reply to your followup emails once they have your laptop in their depot.
I was left 2 weeks after which I am still chasing them to find out how long more they need to order a part for the computer.
No communication from them. You have to ring them and waste your time following up on your product.
Will NEVER buy Lenovo again

Tom

TomPerth, WA

  • 2 reviews

Very bad quality laptop

published

Bought a Lenovo a275 laptop in Jun 2018.
Oct 2018 laptop could not turn on, sent back to the Lenovo depot in Sydney, a RAM was replaced.
Jun 2022, just a few days before the warranty expires, the laptop could not turn on again. Sent back to the Lenovo depot in Sydney, CPU and motherboard replaced.
In just one year, CPU, motherboard and RAM, the 3 main components need to be replaced!!! Who would buy the Lenovo product again???

AnnaCJ

AnnaCJPerth, WA

  • 2 reviews

Don't buy a Lenovo Yoga computer

published

I purchased a Lenovo Yoga online in early 2018. I had difficulty in projecting my screen to a data projector from the start. With many emails and frustrating converstations, which took over a year, Lenovo finally agreed to my computer to check it. They found that there was a hardware issue and replaced the parts deemed to be not working. When the computer was sent back to me, it had software issues and kept crashing. They insisted that it was because I had not updated the current Windows 10. I updated and it still crashed. Haven't really been a able to use the computer and ready to give up.

CathyS05

CathyS05Greater Melbourne (Metropolitan), VIC

  • 27 reviews

Excellent all around except for shipping notifications

published
Online Shops

Find out how Lenovo compares to other Online Shops

Know better, choose better.

Compare all

Order never arrived

published

Charger did not arrive. It is already 2 months and counting. What a crappy shipping job. I do not know whether the fault lies with Lenovo themselves or DHL. Consignment number is FDF308408

Ladyandthetiger

LadyandthetigerSouth East Queensland, QLD

  • 23 reviews
  • 1 like

Awful customer service

published

Order a Lenovo computer over the phone. Took more than week to dispatch. They use DHL so the customer is expected to wait at home by their front door between 9-5 until delivery arrives. Gave up waiting and cancelled order. Refund promised by Lenovo but never received. Now in PayPal’s hands. PayPal rocks as they will be refunding directly in a few more days. Of course as Lenovo has not responded to PayPal it has taken the maximum amount of time but at least PayPal has the purchasers back.

Shuts down - cannot figure out how to fix

published

I like my laptop for its size, keyboard and look. However, it doesn't run well at all.
After troubleshooting and reading hundreds of forums, it seems Lenovo computers are faulty and shut-down all the time + the company doesn't do enough to help.

Never buy Lenovo

published

Spent $2000 on a Lenovo laptop, stopped working after 7 months, sent in under warranty to the company for repair, was told it would cost me $2000 to fix, I had the ongoing warranty plus paid a few hundred for extended warranty and got nothing, Lenovo kept giving me run around and excuses. Previous laptops Dell (lasted 4 years), Samsung (3 years) and Acer (3 years). NEVER buy Lenovo. Poor product and customer service. What a rip off!

DO NOT BUY

published

Absolutely worst purchase ever! Doesn't even work and always shuts down randomly. Even the mouse pad is bad and doesn't work. Takes for ever to turn on and load everything i hate it!

Page 3 of 11
See all Lenovo reviews

Questions & Answers

Martyn T.

Martyn T.asked

Are Lenovo tower PCs any good?

2 answers
Brett Moore
Brett Moore

I do not know but after the trouble I have had with my Lenovo Yoga personally I would not go near the brand with a barge pole. I have never seen any problems with Dell.

Martyn T.
Martyn T.

Thanks for your advice. Now that I have had a chance to peruse the Internet I see that you are not alone. Ill give Lenovo the flick! Sorry you have had trouble with them. Martyn

Suz

Suzasked

I purchased two Lenovo notebooks for my twins (MIIX 510 HQ Silver CVT Notebook). Both were purchased through ‘flexirent’ and had to be sent firstly back to Lenovo for diagnosis then back to the flexirent repair service to have replacement battery as the battery life was lucky to be 1.5hrs when it should be 7.5hrs. So both tablets have been returned and despite new battery installation they still will not hold charge. I will not purchase another Lenovo for this reason

2 answers
Paul
Paul

Hi Suz. I too have been more than disappointed with Lenovo and will NOT deal with them again! 10 days on from purchase they still can't fix the warranty end date - which they have as ")" days left when I purchased it only 2 weeks ago.
If they are within warranty still then you are entitled to get these issues fixed. I did mention the ACCC and was surprised that, even though it is an overseas call centre, they new exactly who the ACCC are.
Good luck .....

Amy
Amy

Same thing happened to me. Purchased a yoga 530 and the battery life was less than two hours. Sent it back to them and am waiting for a refund which they said will take three weeks

Stuart A.

Stuart A.asked

Has any one got a telephone number to talk to a real person who can make decisions and help with my Lenovo order? The service is truly appalling and I am in disbelief a company in today's world can operate in this way, I have spent the the last 13 days on the phone to every department to find out why my laptop was not delivered. Today I have finally been offered a refund but the hours and hours of phone calls have exhausted me. All I wanted was the computer I ordered, even when they admitted that I had not received it you'd think they might have offered to maybe send out the same model again but maybe expedite it quicker because I have been so patient. I was told it would take 10-14 days plus the delivery of 7 days. I even requested that they could ship it direct to me but just to request this can take 3 days and the reply is not certain?

Lenovo have got too big and forgotten the customer, I was was persistent and polite on every phone call, I hope [name removed] reads this and should hang his head in shame. I have purchased 4 Lenovo's in the last 5 years but no more, very upset and disappointed. To be fair to Sales support, they were brilliant but once they have your money you are totally at their mercy. This has taken from the 7th March to today 3rd April. It seems UPS "lost" the parcel but that even took "an investigation" when one telephone call would have sorted this out much earlier. I was taught "Treat people as would expect to be treated" with honesty, efficiency, pride and good manners, I live by this today so it is shame that this ethos could not be taken on board by Lenovo.

No answers

Get an answer from our members

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.