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Reviews

1.5

211 reviews
5
(16)
4
(5)
3
(3)
2
(11)
1
(176)
  • Product Quality
    1.7 (47)
  • Return Claim MadeYes (13) · No (32)
  • Shipping
    1.8 (17)
  • Warranty Claim MadeYes (19) · No (29)
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Tony

TonyGreater Melbourne (Metropolitan), VIC

  • 6 reviews

appalling service

published

I purchased a Lenovo laptop online in the middle of March and it finally arrived at the incorrect address in the last week of April.
The 6 weeks between ordering and delivery was full of frustration and excuses from Lenovo - it was apparently all the fault of their courier.
The staff at the Lenovo call centre are not truthful.
Still waiting on a call back from Lenovo but not holding my breath.

Do not buy their product online.

Warranty Claim MadeNo
Product PurchasedLaptop Lenovo Y7000

Appalling Customer Service, Worthless Warranty

published
Ravi

RaviSydney, NSW

  • 8 reviews

Bad customer service

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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jule61

jule61Western Australia, 6157

  • 22 reviews
  • 3 likes

Worst customer service ever

published

Bad laptops and terrible customer service - No concessions during CoronaVirus

published
Sean G.

Sean G.Gascoyne, WA

DONT BUY

published

I Purchased a ThinkPad T480, This was for work, It started crashing on me and cost me in lost wages and damaged equipment I was connecting to(this cost me as I had to replace damaged equipment). Laptop finally got sent away and All I was told was the system board was replaced and that caused the issue.
Haven't touched for months and decided to let daughter use and low and behold there's another issue.
All I got is list of things I should be doing to test even after full description, photo's ect of issue was sent to them, still waiting.
I've been ripped off $1,600 for the laptop and over $2,000 for the damage to my business.
Thanks Lenovo

Daniel fleig

Daniel fleigNortheast, VIC

  • 2 reviews

Worse tablet ever made

published

This device is useless a total waste of money since I had it it’s been giving me headaches on a daily basis it runs terribly slow can’t have more than 2 apps running at the same time would never recommend it to anyone except Satan I’d rather give my money to a serial killer it be good for a coaster that’s about it

Return Claim MadeNo
Warranty Claim MadeYes
Product Purchased10.1 inch Android 8.0 Core Dual SIM Tablet PC WIFI 6+64G
Chris

ChrisPerth, WA

  • 5 reviews
  • Verified customer

The lack of service lets them down.

published
Product Quality
Return Claim MadeNo

Don't recommend this product

published

I bought a ThinkPad Lenovo laptop. The slowest piece of junk I have ever purchased. takes a while just to loaf one tab, or a document or something of the sort. battery life is also atrocious. goes from one hundred percent to eighty in minutes. not recommended.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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jakeyaustralia

jakeyaustraliaSydney, NSW

Absolute garbage

published

I've bought a ThinkPad from this company for estimately $1000 to focus on school work and light gaming. I had high expectations for the laptop I bought but turns out it was just an overpriced piece of plastic. I've been using this laptop for a total of 2 months, and at first, it has a breakdown, the bluetooth doesn't work properly, can't even run a game like CS:GO when even a Macbook can run it. Very disappointing, Lenovo.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
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Lenovo_Review

Lenovo_ReviewHobart, TAS

Lenovo laptop revie

published

Lenovo laptop review - don't expect their laptops to last and don't expect any support when their laptops fail.

You CAN expect a quote from them to repair at double the initial cost of the latop.

Never had issues with my Acer laptops, but Lenovo are in a [bottom] league of their own.

PF0MVZAS [Incident: 200224-000579]

Product Quality
Return Claim MadeNo
Product PurchasedLenovo ThinkPad E470

Atrocious service

published

Have been waiting three weeks for a laptop, has noy arrived. Staff completely oblivious, trying to 'help me' offered an upgrade for more money then stopped communication. Have tried to contact still no reply.

Shipping
Return Claim MadeNo
Need to vent or complime

Need to vent or complimeKillara

  • 27 reviews

Not always smooth sailing

published

Fact: Things break. Other fact: Lenovo repaired my device twice. One time onsite.
Am I disappointed that my Laptop was out of order? Yes. Am I happy because my laptop has been repaired? yes.
I would like to thank Lenovo for their excellent repair service.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedMiix 700
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Shantha Y.

Shantha Y.Sydney, NSW

Hard Disk Locks even if you never locked it

published

Unfortunately hard disk locks itself and ask for a password/key you never put in. If it is out of 12 month warranty Lenovo do not care. Think twice before you buy Lenovo Yoga.

Product Quality
Shipping
Warranty Claim MadeNo
Student

StudentSydney, NSW

Disappointing quality

published

Laptop hinges started cracking less than 3 years into the purchase and track pad soon started peeling. The performance has been constantly degrading over the years and was nowhere as good as the original new product. Battery life has been reduced to almost only 2 hours after the initial 12 hours. I would not recommend this laptop for the price - which is over 2 thousand.

Product Quality
Shipping
Warranty Claim MadeNo
Product PurchasedLenovo ThinkPad Yoga 12 inch
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Jasmine

JasmineMetropolitan Adelaide, SA

it’s bad as don’t buy there laptops they break and don’t work properly.

published

my laptop has now broken twice in the 3 years i have had it the first problem was that the screen wouldn’t turn on and now the touch pad doesn’t work it is not worth the money if lenovo wants to advertise these as school laptops they need to get there heads out of there crap the laptop doesn’t last

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedLenovo Yoga 2
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Jennifer

JenniferSouth East Queensland, QLD

  • 2 reviews

Very disappointing

published

My Lenovo laptop has run very slow from the beginning. I don't have any specialised programs or apps installed as I just use it to access the internet, write the occasional document in Word and watch DVDs, that was until the DVD drive stopped reading discs. I'd advise against purchasing from this supplier.

Product Quality
Return Claim MadeNo
Missdelx83

Missdelx83Perth, WA

  • 2 reviews

Waste of money.

published

Laptop Less than 4 years old and all the ports for SD cards and usb can't maintain a connection so transferring files is a nightmare. Can't handle programs like photoshop. Hopeless battery life less than an hour seriously what the point of a laptop if you have to be constantly plugged in. Induces Computer rage!!!

Product Quality
Warranty Claim MadeNo
Product PurchasedLenovo laptop
Gaye

GayeSouth East Queensland, QLD

  • 12 reviews

If there had of been a minus star, I would have used a five minus

published
Return Claim MadeNo
Warranty Claim MadeNo
Larry

LarryGreater Melbourne (Metropolitan), VIC

Avoid Lenovo!

published

I purchased two Lenovo computers recently, ThinkPad E480 Notebook and All-in-one AIO 520 27" desktop. For the notebook, lower part of screen became gray after a few months and for the main board for all-in-one blow up after 6 months. No of them repaired by Lenovo.

Please don't buy Lenovo products directly. If you have to, buy it from famous retail supplies, so that you can return it back to them directly. Lenovo's computer quality is no longer in any standard level, and their support is horrible. Lenovo has destroyed IBM reputation.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Page 1 of 11

Questions & Answers

Martyn T.

Martyn T.asked

Are Lenovo tower PCs any good?

2 answers
Brett Moore
Brett Moore

I do not know but after the trouble I have had with my Lenovo Yoga personally I would not go near the brand with a barge pole. I have never seen any problems with Dell.

Martyn T.
Martyn T.

Thanks for your advice. Now that I have had a chance to peruse the Internet I see that you are not alone. Ill give Lenovo the flick! Sorry you have had trouble with them. Martyn

Suz

Suzasked

I purchased two Lenovo notebooks for my twins (MIIX 510 HQ Silver CVT Notebook). Both were purchased through ‘flexirent’ and had to be sent firstly back to Lenovo for diagnosis then back to the flexirent repair service to have replacement battery as the battery life was lucky to be 1.5hrs when it should be 7.5hrs. So both tablets have been returned and despite new battery installation they still will not hold charge. I will not purchase another Lenovo for this reason

2 answers
Paul
Paul

Hi Suz. I too have been more than disappointed with Lenovo and will NOT deal with them again! 10 days on from purchase they still can't fix the warranty end date - which they have as ")" days left when I purchased it only 2 weeks ago.
If they are within warranty still then you are entitled to get these issues fixed. I did mention the ACCC and was surprised that, even though it is an overseas call centre, they new exactly who the ACCC are.
Good luck .....

Amy
Amy

Same thing happened to me. Purchased a yoga 530 and the battery life was less than two hours. Sent it back to them and am waiting for a refund which they said will take three weeks

Stuart A.

Stuart A.asked

Has any one got a telephone number to talk to a real person who can make decisions and help with my Lenovo order? The service is truly appalling and I am in disbelief a company in today's world can operate in this way, I have spent the the last 13 days on the phone to every department to find out why my laptop was not delivered. Today I have finally been offered a refund but the hours and hours of phone calls have exhausted me. All I wanted was the computer I ordered, even when they admitted that I had not received it you'd think they might have offered to maybe send out the same model again but maybe expedite it quicker because I have been so patient. I was told it would take 10-14 days plus the delivery of 7 days. I even requested that they could ship it direct to me but just to request this can take 3 days and the reply is not certain?

Lenovo have got too big and forgotten the customer, I was was persistent and polite on every phone call, I hope [name removed] reads this and should hang his head in shame. I have purchased 4 Lenovo's in the last 5 years but no more, very upset and disappointed. To be fair to Sales support, they were brilliant but once they have your money you are totally at their mercy. This has taken from the 7th March to today 3rd April. It seems UPS "lost" the parcel but that even took "an investigation" when one telephone call would have sorted this out much earlier. I was taught "Treat people as would expect to be treated" with honesty, efficiency, pride and good manners, I live by this today so it is shame that this ethos could not be taken on board by Lenovo.

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