LivingSocial Questions & Answers

Hi Stephanie,

Thank a lot for your prompt reply. I have send you a separate email with my email address and booking details to [email protected].

My order and booking request confirmation came from [email protected].

Regards,
Jana

Hi LivingSocial-Team,

I still have not heard anything from anyone; no reply to my Booking request, no reply to any of my emails, not from LivingSocial team neither from Luxury Escapes CS.

I am so disappointed from your service I will never buy from you again or recommend to anyone.

Regards,
Jana

Good luck getting a response back from them, and in case your query is regarding a refund or cancelltion of the deal that you have recently purchased, just forget that anything will happen. Basically you wasted your money. However wait for the delayed reply from their hopelss customer care making lame excuses.

**NEVER PUT A CENT ON THIS SITE**

Disgusting and dishonest service from living social is common place. From experience the only reason to contact them is to be able to take screen shots to provide to your bank to get back the money for the goods/serrvices you will never get.

I am experiencing the same problem and I have already reported this to living social and I intend to report it to Fair Trading.

contact paypal and lodge a dispute. I dont know why you waited 3 months to lodge it, but you may not even be able to now. If paypal comes off your credit card, i would also contact your cc supplier and tell them what has happened... oh, and never use living social again

ring them up and threaten them that u are going to A Current Affair to tell them what a pathetic and low life company they are and I'm sure you will get a lot of yeses to what I'm saying by other angry customers me included

AlanJ, I didn't really try calling their numbers but I emailed them 3 times before they got back to me. I'm not sure where you are but I'm in Australia and these mob is based in the USA, so just don't know if their Aussie number is actually manned. Apparently, you can get a refund if you have problem with your voucher and you tried to sort it out within 5 working days. Hope you'll get your money back... Good luck.

Many thanks AlanJ! I'm also in Australia but didn't manage to sort it out within the 5 working days so they won't refund my money and I didn't get my product. I think their business model is deceitful and caution anyone who deals with them. I communicated with them via email and found them unsympathetic to my situation. I really don't know how they can get away with taking people's money without delivering on the promised products. Needless to say, they will never receive my custom again.

Well, among all the many complaints on this reviews site, I'm rather pleased to be able to report a happy outcome in this case. After posting the question above, I found the company's Facebook page and sent them a message about that not-in-service telephone number, and they suggested that I try again, or else PM them. The next day I did try again, and this time the number worked... what's more, there was no hesitation on their part in offering a full refund through a reversal into my credit card account. Of course, I don't know whether that has actually taken place yet, but I can say that their attitude couldn't have been better... I've had far worse outcomes from some of our "paragon-of-good-customer-service" stores (such as David Jones). Also, I should point out that in the past six months I have used this company on two prior occasions, and in both cases I received what I paid for.