We live in Australia and had booked a trip to Europe via Qantas. Thanks to this COVID disaster, our entire trip had to be cancelled. We had separately booked flights from London to Germany with Lufthansa. Qantas has sorted us out but Lufthansa is giving us the run around. Been trying for 6 weeks to get through to them for a refund. the NEVER answer the phone. I've spent hours on hold, even tried calling Germany, only to get a big phone bill. Their website will only issue vouchers for new travel (to be redeemed by August), but we live in Austral...Read more

To whom it may concern,
My fiance and I were due to travel from New Zealand to Copenhagen to get married on the 6th of June 2020. However, due to Covid-19 raging in the World, our flights by Emirates were cancelled by the airline and they were so kind to re-book our trip for later this year at no cost. In fact, everything was cancelled. Our wedding venue, the Church where we supposed to get married, our honeymoon. I think most people can imagine the sadness and disappointment my fiance and I felt. We were working hard for 2 years to be able to ...Read more

I had to book Lufthansa for my Europe travel because it was pretty much the only option available. I had the expectation that it was going to be a decent airline because it is “German” and Germans brag about their quality and attention to detail.

Well one flight was worst than the other:

1. Unfriendly Staff
2. Very average plane
3. Poor quality food
4. Extra alcohol was served to drunk passengers that were singing the whole night on my flight to Madrid and they kept receiving more alcohol ... so we could not sleep the whole night

My flights were:...Read more

Booked around the world trip premium econ from Melbourne to Singapore 3 nights-UK via Frankfurt -5 weeks, after river trip Budapest to Los Angeles 5 nights-LA Auckland 3 nights- NZ to Melbourne.
We had a problem with our US visa having a typo error, our fault admitted and the flight was counselled and would cost $9000 to continue, We then decided after getting the visa renewed after two hours to book separately any flight to get to LA at our cost to continue our trip of a life time only to find they had cancelled all flights there after, absolu...Read more

Milan to Thessaloniki via Frankfurt return Business Class.
Pros
[1] Aircraft took off and landed safely.
[2] European Union Passenger Rights apply to remedy rorts [if travel originates or terminates within the European Union].
Cons
[1] Old aircraft.
[2] On board waiters lazy and inept.
[3] Departures invariably late resulting in missed flight costing an additional 957 Euros excluding accommodation.
[4] Virtually no difference between Business Class and Economy Class other than additional luggage and seated at front of aircraft.
[5] Customer Service at airport counters non existent....Read more

Members for Miles and More, tried to obtain information first for our forthcoming October business class return travel Adelaide/Europe.
Our direct efficient Lufthansa reservation system was moved from Australia to Philippines, which is a territory for untrained people to deal with the customers. When not able to obtain the rational information and asked for a supervisor, they hang upon us 4 times. I would like to know if LH has sunk so low the this is a norm for a business class passengers?
Phone number for business class information list...Read more

have only used this bunch once and never again,service crew was excellent but as to admin forget it
flying from perth to london you have a chioce in economy of reserving seats on the upper deck where there are only 40 seats booked 2 adjoining seats window and isle as only 2 seat row up top paid the seat reservation fee but a few days before take off was informed seats had been changed to 72 a a window seat and 80g an isle seat and as you can guess a few rows apart, queried this and was told that my seat reservation fee did not cover an actual...Read more

The worst airline I have ever used by far a disgrace to Germany.
No redeeming qualities.

First flight Warsaw to Frankfurt

- Over 1 hour delay for first flight.
- Staff very unhelpful in getting us to our connecting flight.
- Rude, unknowledgeable and with no solutions. We figured out our alternatives online better than they could.
- In the end we figured better to risk flying with Lufthansa and try to make out connection (with Lufthansa). Probably a bad idea as they went onto lose our luggage.
- They didnt organise the boarding so children/premium/people sitting at the back didnt board first. Making boarding slower on an already delayed flight. ...Read more

We had a RTW ticket from Lufthansa with two legs being 'side excursions' in a cheap economy class where no seat bookings were included. We rang LH and bought booked seats for $USD11 on each of those two flights. One went without a problem but the boarding pass for the second flight was not the aisle paid and booked, but a middle seat in a different row. After submitting complete details and evidence to LH 'customer relations' nothing at 5 weeks regarding a refund of that $USD11 for non-delivery of the paid and booked seat, except the origina...Read more

The booking process was fine, two of the three flights were on time, the on-board service was below average. Not the worst I've flown with, but definitely does not meet the bar of being average. Two out of three flights, they changed the seats after booking them online, one of which was a paid reservation. I paid to sit next to a fellow traveler for the trans-atlantic flight, Lufthansa moved one of us so the other passenger had to give up their paid reservation so we could sit together on a long flight (12+ hours). Lufthansa 'customer service' ...Read more

On 16 July Lufthansa flight LH953 was late, hence I only managed to get out of
the plane at Frankfurt at 11.45, rather than 11.25. I asked the flight
attendants to call Lufthansa so that they could send somebody to take
me straight to the gate to catch my Lufthansa connection LH 1338 to Budapest,
but they told me to simply get there as soon as possible.

Please note: LUFTHANSA HAD SENT representatives to meet people who had
a connecting flight to Rome and one other destination. They were
waiting for them outside the plane.
...Read more