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Malaysia Airlines
Mark
- 3 reviews
Warning: DO NOT fly with Malaysian Airlines or Air Asia
My wife is in China. She had a multi-entry visa for Australia. In January, I confirmed that her visa status was OK, and then we booked return flights for her to travel to Sydney. However, because of the pandemic the airlines were frequently cancelling flights. She eventually booked a flight with AirAsia to KL, with a connecting flight to Sydney via Malaysia in March. She caught the AirAsia flight to Kuala Lumpur; however, Malaysia had changed the immigration policy for Chinese: she was prevented from obtaining a transit visa on arrival!!. Appar...Read more
ently, there was a group of twenty Chinese stranded at the airport, they had to call the Chinese Embassy to negotiate their way through Malaysian immigration. By which time, she had missed the connecting flight to Australia. Malaysian airlines refused to refund the ticket for the KL to Sydney flight!. There was another flight to Sydney the next day, so she had the ticket re-issued at the Malaysian Airlines booking office in the KL airport; she had to pay full fare for the next day's flight. But, when she went to check-in she was denied boarding because she was required to quarantine for 14 days. However, Australian family members and spouses are exempt from this requirement. I even spoke with the Malaysian check-in person over the phone, but they refused her to board. And they refused to refund the re-issued airfare!!! Air Asia in taking the original booking did not ask my wife about her visa status, they did not advise her that she would be denied a Transit Visa on arrival in Malaysia. They have also lied about refunding the airfares; she made a refund claim to which she received a message that a refund would be processed within 30 days, that was two months ago, it has not been refunded. Also, do not fly with Malaysian Airlines, and do not travel through Malaysia. When my wife had the KL to Sydney ticket re-issued for the next day, at the Malaysian Airlines booking office KL airport, no one asked about her nationality/passport, or visa status, and no one told her that she would not be able to board the MAS flight the next day because she would need to quarantine to 14 days!! They took her money knowing that she would be denied boarding onto the flight!! Air Asia and Malaysian Airlines are crooks!Similar opinion? Write a review on ieatwords.com.au!
NathanMelbourne
- 2 reviews
Still no response from Malaysian Airlines all these years on - see my previous review!
Things have only become worse for the airlines - their services and quality have been cut further..... I would recommend that you try to avoid using the airline if you can. Malaysia Airlines simply won't respond to me - see my original complaint below.
My partner and I recently took a trip from Melbourne to Phuket return. This consisted of 4 flights in total with Malaysian airlines. This is what happened;
On the first flight from Melbourne my partners screen didn't work properly. When it was time for the second meal on that flight, they did no...Read more
t have our pre-ordered special meals (which they had for the 1st meal of the flight!). The meals were poor. I was served the same meal 3 times! My partner was served the same meal 3 times as well. My meal was lacto-ovo but what I was given was Vegan. Although it was marked as western vegetarian, it was eastern vegan as I was serves rice, dahl and tofu 3 times! On some of the meals during the flights, the regular food given to customers would have been fine for me and/or my partner. Why didn't we just get those? Why waste money (which you clearly don't have) on special meals when the meal you serve is vegetarian (for example)? This happened several times. Why couldn't I get the same desert as other ( a cookie)? Was there meat in the cookie?! Vegetarians do eat cake, cookies, chocolate, cheese, eggs etc! My partner has salmon 3 times....why would she want to eat the same meal two hours apart? Would you? It cost you more to provide that than give her the meal that was served to customers and did not have dairy (she is lactose free). On the last flight home we were given a salad roll for breakfast! For breakfast!!!!! Why would I eat that for breakfast? why would you serve that? Do you know what a vegetarian is and what we eat? We couldn't eat it and asked for the same food that all the customers received.....and you wasted money. On both short leg flights my partner had the middle seat in the row and her footwell was obstructed both times by a device. This made her flight very uncomfortable. On the flight from Phuket to KL, the seat pockets in front of both my partner and I were broken and torn. On both short haul flights (737), the overhead screens did not open (or close) properly and the safety messages did not properly display both times. The audio did not work either. On the first flight they gave up and had to do the safety instructions manually but they didn't do them properly or in at least two languages....this is a major safety concern. On the flight from Phuket to KL, the flight was delayed without explanation. We had a short transfer window and approached MAS staff about this. They said they weren't sure what would happen but would call ahead so they knew we'd be late. We asked the flight steward the same and they advised there was nothing they could do but someone would meet us at the airport. When we arrived there was no one there of course. We had people on our flight connecting to Melbourne, NZ and other parts of Australia. There was one person there for flights to Darwin and she knew nothing about the other flights. We had no information about where to go. It turned out of course that the flight was leaving from the other terminal, from a gate all the way down the end of the concourse. We like many other ran wildly through the airport, a danger to all the other people there and to ourselves. No signs, no help, no assurance the plane would wait, no one there with a car to drive us. I am recovering from surgery and my partner has asthma. The risk you cause to your customers health is unacceptable. The risk of people falling and hurting themselves and others as they run through the airport is appalling. MAS knew where our flights were leaving from. Ours would have been there at least an hour. We could have been told that we needed to take a train to the other gate. We could have been told it would wait for us. We could have had the help of MAS staff. But MAS is not the airline it was and no longer provides a premium service....sadly, you don't even provide a basic service anymore. So once I ran all the way to the plane, I made it on and hyperventilated for the next few minutes. I was covered in sweat and must have smelled awful - and now I faced an 8 hour flight that way! But I was not alone, for my partner and many other people who ran were in the same predicament, undoubtedly to the dismay of those that had to sit near us. We had already had a long day of travel, delayed at Phuket airport which is very uncomfortable and then made to run like animals. No apology was provided. As we caught our breath the captain announced a delay as they waited an extra 15 minutes for people transferring from other flights! Why were we not told this? Why weren't we given an opportunity to go to the plane quickly and safely without the worry or need to rush? This was appalling. I asked the cabin crew for a face washer that MAS used to hand out to all customers and I saw them giving to First and business class but I was advised that this was no longer provided to economy customers. I told the cabin crew member my story and he took pity and provided me with a towel....the only good service we had on any of the 4 flights. During this flight the poor MAS girl working in our area was all alone making service sow. We were advised that one crew member called in sick and was not replaced. This is not appropriate nor is it safe.... I have serious concerns about MAS's safety practices. So we arrived in Melbourne and are waiting for our bags and I hear my name called. You guessed it, even though I was made to run for the plane at my own risk and then wait an additional 20 minutes which they allowed for everyone else to make it, my and my partners bags didn't get on the plane. A 'Hot Transfer' label was put on both bags in Phuket and there was at least 30 minutes from when our plane arrived to when the other plane left but our bags were not put on....just to rub salt into very big wounds. It took a little over 40 hours for our bags to arrive to us. We were without our essentials for all that time and were unable to clean our clothes for the working week that had started. We were put out by this for the rest of the week. We are very upset and disappointed by the poor service and practices of Malaysia Airlines. Your standards have dropped so low and continue to fall. Worse yet is you don't seem to know how to fix the problems and do the basic things right to allow your customers an enjoyable trip so they may use you again. This was the worst possible ending to what was a lovely holiday. Unfortunately, because of MAS, we got home, angry, tired, dirty and upset without our clothes, toiletries and other possessions to sort ourselves out. You waste so much money of special meals which aren't right, your planes are falling apart and your staff have very low morale. That is why they no longer do the things that used to set MAS apart. I had only just agreed to use MAS after my last bad experience with you in 2014 - I'd used your competitors since but took a chance this time. When booking the flights it asked for my Qantas frequent flyer number and I was under the impression that I would receive points for the flight. Qantas now tells me that this seat class does not provide for points. Why were we not told at the time of booking? We booked under false pretenses and were misled. We should have that information at that time in order to make an informed decision about which airline I would use. We are seeking an apology, an explanation about the mess which is your food service and compensation for the misleading information, poor service, affect to our health to be made to run, uncomfortable flights with poor food and having no bags for 40+ hours.
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Mikef50Sydney, NSW
- 83 reviews
- 1 like
- Verified customer
No Warning, Then cancelled my flight then no support. Stuck in India
Flew to Delhi via KL on 9th March. Plane was old and many bits broken.....USB outlets broken, reclining seats not working, touch screens not working,....lucky I had my phone fully charged.
Staff were good with the guys very smartly dressed in grey fitted waistcoats, with white shirts and ties, and the stewardess similarly dresses in traditional prints.
Food was ok but probably a little below average. Certainly no where near the quality of SQ, QF, EY etc.
I thought the seats were a little cramped compared with those aforementioned too.
Four da...Read more
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Edith PhillipsSouth East Queensland, QLD
Unpleasant Experience from MH ground Staff
We were meant to fly from KL to BNE, but the airline staff Tengku Marini took upon herself to deny us our boarding passes saying that she's working on the instruction of Immigration Malaysia. Apprently, Immigration Malaysia instructed the airlines to stop people with Malaysian passports to fly out, we weren't going for holidays but returning home to our family as we are residents of Australia. We were going in circles for more than 4 hours until a good Samaritan came to our aid and took us to the Mh office and the Immigration Malaysia Office ...Read more
and sorted things out. Don't know how the Immigration can allow the airline staff to speak on their behalf. Even the immigration officers when called on telephone had contradicting facts of what paperwork was can be accepted by the immigration. We had long term visa grant indicating that we are residents of Australia. But even that was deemed as insufficient. I wonder who gave Tengku Marini the right to decide who flies out and who stays? She didn't even have the courtesy to undo what she had done in the computer to ensure that we could fly out. She walked off after she was done. So irresponsible, obnoxious, arrogant, and senseless staff. We never had such issues before but after this we won't be flying MH.Similar opinion? Write a review on ieatwords.com.au!
rejo g.
- 2 reviews
. They will give you best offers but all will change when u have to change
I had booked ticket home for 3500 dollars to go back home l. Due to Corona outbreak I had to postpone my travel and they asked me to pay 4500
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RohanSydney, NSW
- 2 reviews
Worst customer service!!!
Mh122 flight
Date- 7/3/2020
The service sucks. I booked a flight for my mom with Malaysian airlines. The seats are dirty, the most unhelpful people you will find here. My moms wheelchair guy said to her he will cancel her wheelchair if she asks for anything. Just keep quiet. Who the hell he is to say that. Bloody morons working here. Even the air hostesses are rude. They directly say don’t ask for help, if you need anything walk up to us and we will help. If I’m booking a wheelchair for my mom it obviously indicates her incapability to walk up to them. Don’t waste your money on this airline. No wonder they couldn’t find a lost plane... Worst worst worst!!!
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KirstyPerth, WA
- 3 reviews
The most unhelpful customers services ever!
I can’t state enough how low my opinion of this company is. I would have given them zero stars if possible. The customer service is appalling and they find it acceptable to cancel your booking and reschedule it for 24 hours later and then not refund you if you don’t accept their changes. If I had wanted a 30 hour flight with a 13 hour stop over in KL I would have booked it!
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KorgilMELBOURNE
- 4 reviews
Had Better
Booking flight from Australia to India return was simple and very easy. Plane was not the cleanest, some cabin crew were exceptional others not so, a mixed bag of good and a age service. Check in for business class was a long wait, not happy about staff allowing economy passengers to use first/ business check in.
Sleep room at KL airport was great for my 12 hr layover. Lounge and showers were great.
For no apparent reason, not one flight left on time.
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- Verified customer
Do not ever use
My husband passed away on our trip to India and as we both had a return ticket from India to Australia, I requested for his ticket to be changed to my daughter’s name so she could accompany me back home. From Malaysia airlines, there was no level of compassion shown by the any members of the team - I was not asking for a free ticket. I was ready to pay for the penalty on the name change but under no circumstances did Malaysian airlines consider my request; they neither cancelled my late husband’s ticket and at a time of loss, with the stress of...Read more
the funeral arrangements, my family had to stress about getting a second brand new ticket for my daughter to travel back with me. A death in the family is a deeply distraught moment in a persons life - some level of compassion goes a long way in showing support and assistance, this process with the airline has made me rethink of ever using them; on the other hand my other children had been given consideration on the various airlines they traveled with.Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Malaysian (crew)hospitality at its worst and filthy seats!
Started with check in. Took us 45 minutes despite being 4th in the row. The check-in desk was manned by extremely inefficient members.
This was followed with filthy seating area with seats that hadn’t been cleaned and the floor in front of us still full of food scraps.
The cabin crew was appalling to say the least. They do not acknowledge any requests for anything and their attitude is easily the worst on an international flight. Not sure why the cabin crew in Malaysian airlines feels more entitled than other airlines. I had a pretty average experience when I flew with them last year and they convinced me it was off the beaten path but a repeat performance has strengthened the proof of Malaysian airlines inhospitality.
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Peter C.Greater Melbourne (Inner), VIC
Everything is a hassle
Always have to contact them for missing miles. They are measly on rewards, took a 15 hour flight on a partner One World airline and they said they didn't give points. Paid $250 less for an Air NZ flight to South America too and still got reward points. Check in is slow. Slow to reply online. One positive, the peanuts are good but I'd rather have service
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Justice
- 2 reviews
Never again
I booked Brisbane to Nepal return ticket with MA, and they changed my flights over 8 times, in the end, it left and returned on a different day and flights took over double the amount compared to the original tickets. When I tried to cancel the ticket because it didn’t suit me, they won’t let me because it was a non refundable tickets. My argument was that the new date and times didn’t even resemble the original tickets I agreed to pay. I wouldn’t have purchased them if I had know it left on different date and took over 30hours each way! In the...Read more
end the web based travel company offered to pay for one night stop over accommodation which was now necessary due to flight changes. But did malaysia airline offered anything for inconveniencing me? No.Similar opinion? Write a review on ieatwords.com.au!
Vin B.Greater Melbourne (Inner), VIC
Worst customer service at any airport I have ever travelled to in my life
Mh128 on 7feb2020. Mel to kul.
Checkin in Melbourne Airport was atrocious.Worst customer service at any airport I have ever travelled to in my life.The check in staff named ESRA at Melbourne Airport was a shocker. Spoke to the supervisor and she didn’t seem too bothered anyway. Spoke to a few other customers of Esra and they said never Malaysian again.
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Very rude customer service
Horrible customer service, They are the ripper, lair and rude staff, I booked my business class ticket with Malaysia air and I am traveling with my infant, I want to canceled my tickets because of this recent virus and they say yu can’t get your full money back, all the airlines are giving refund, I don’t know what their problem, always travel from Malaysia but not any more, happy to pay extra but never going to travel from Malaysia, so please beware
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Absolute rubbish. Very bad service. All staff push you around to each other. We got pushed around 3 days. Very bad
Absolute rubbish. Very bad service. All staff push you around to each other. We got pushed around 3 days. VERY VERY VERY bad service. A bunch of liars and idiots.
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Horrible customer service- They can lie at your face!
We booked wheelchairs for elderly parents. They didn't provide since from check-in, either in transit and KUL or at SYD airport. The staff were rude and ask to await unrealistically. I can see the elderly parent's frustration while I receive them.
We filed complaints about not providing the agreed service. They took a couple of weeks to investigate and we were shocked that Customer Service Executive claimed to have service provided.
Well, it wasn't only the airport ground staff, the Customer Service Executive can lie at your face. Never trust the service they are selling, this is the last booking I even made with them. We had to cancel the ticket to re-book another airline, without refund and compensation.
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Ernie
- 2 reviews
- Verified customer
NEVER AGAIN
This is my first ever Airline Review because I felt compelled to write.
Returned last night from our holiday from KL to SYD in Economy Extra Leg Room ROW 9.
We live in a suburb that flights to Asia fly to the rear of our backyard and the same Aircraft left late that evening. I kept an eye on its departure because I was curious how old the Aircraft was and after checking on its flight later, it was a 6 year old aircraft which is very young in flying time.
Well I don't know about the other rows, but I can tell you about Row 9,
1. My TV Screen wou...Read more
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Kevin A.Sydney, NSW
Rude staff
I traveled from Sydney to Malaysia and back. On both flight I experienced and witnessed staff being dismissive and rude to their guests. The guy sitting next to me asked for a water once on an 8.5 hr flight, it was like he’d asked the flight attendants for McDonald’s. Also I orders the Hindu meal. I’m not Hindu but order this meal as I don’t like beef. The meal is a disgraceful . Six Tony cubes of chicken and a small roti & fruit. The snack was a 3 bean mix and pea sandwich. What a joke.
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Cafe Del Mar
- 7 reviews
Bad Customer Service, Ignorant, Old Plane, Bad food and Late 30 mins!
Perth to London return with my family. First time fly with MAS. The plane is old, Customer service is bad, terrible food, Late for 30 mins and on top of it they put us on the ordinary when we booked and paid for extra leg room. The flight manager confirm she will find out what went wrong but she never come back to see us. She's gone and left us . No apology. Never fly with them again.
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RobertSouth East Queensland, QLD
- 10 reviews
- 2 likes
- Verified customer
Never Fly Malaysia Airlines
Two first class tickets from Manila to Brisbane. At stopover in Kuala Lumpur Malaysia Airlines transit lounge ground staff gave us boarding passes to disembark in Melbourne. They gave us no advance notice. They offered no apology and refused to explain why we had to go to Melbourne instead of Brisbane. They lost both suitcases which took them an extra 3 days to find. The usual 9.5 hour trip took 29 hours! Will never fly with them again.
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Questions & Answers
Hansrudi Brawandasked
has malaysia airlines premium economy seats on flights from Perth AUS to Zurich?
No answers
Robbyasked
Do you only have to pay for your seats if you select in advance or is it free if you select at online check in, 48 hour before your flights?
1 answer
I selected them for free online at purchase I'm sure you should be able to select be for flying if not give the a call they will do it over the phone. I rang perth airport services and got a contact number off them they answer straight away. Hope that helps
Meeasked
If I’m flying from Hanoi to Auckland with Malaysia airlines how much spirits am I allowed to take in my checked on luggage before I have to pay duty? Some places say 5 L some places say 1L, Thankyou
No answers
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