Maxxia Questions & Answers

Hi Milena,
We can definitely help you log into your Maxxia Online account and update your bank details. As this concerns your personal account, I would like to recommend that you send us an email at [email protected]. Alternatively, please feel free to contact us on 1300 123 123, during our standard business hours (8am-7pm AEST, Mon-Fri).
Kind regards,
Nawal

Hi Jenny,
We can definitely assist you in activating your Maxxia card.
As this concerns your personal account, I would like to recommend that you chat with us via the Maxxia Live Chat service here: We are available Monday to Friday between 8:30am - 5:30pm AEDST. Alternatively, please feel free to contact us on 1300 123 123, Monday to Friday, 8am to 7pm EST.
Kind regards,
Nawal

Hi, I can understand your frustration and would like to discuss this further if possible so we can fully understand the circumstances of your concerns.
I have sent you a private message to further discuss and assist with this matter, and hope to speak directly to you shortly.
Kind Regards,
Nawal

Hi Wayne,
Funds left on your package at the end of the FBT year on the 31st of March will roll over to the next FBT year automatically.
If you have a salary packaging wallet, funds that roll over will contribute towards the following year’s cap as well.
For more information, please feel free to contact us on 1300 123 123, Monday to Friday, 8am to 7pm EST or visit our LiveChat services here: between 9am - 5:30pm AEDST.
Kind regards,
Nawal

Hi Debra,
Here at Maxxia we have a dedicated maintenance team that handles all scheduled maintenance. To organise for your servicing to be paid directly from your novated leasing account you merely need to take your vehicle into any licensed mechanic with an ABN and advise that that you have a vehicle under a novated lease with Maxxia. The mechanic will then need to contact us on 1300 123 123 and speak to our team before the work is performed.
For more information, please feel free to contact us on 1300 123 123, Monday to Friday, 8am to 7pm EST or visit our LiveChat services here: between 9am - 5:30pm AEDST.
Kind regards,
Nawal

Hi Bhupendra,
I can understand your frustration and would like to discuss this further if possible so we can fully understand the circumstances of your complaint.
I have sent you a private message to further discuss and assist with this matter, and hope to speak directly to you shortly.
Kind Regards
Nawal

Hi Rohan,
Thank you for submitting your query.
Under a novated lease you may be able to salary package your vehicle and its running costs.
We have some helpful information on our Novated Leasing FAQ page which you can access here: https://www.maxxia.com.au/faq/novated-leasing
For more specific information regarding what is available to you under your personal circumstances and employer guidelines, please feel free to contact us on 1300 123 123, Monday to Friday, 8am to 7pm EST or visit our LiveChat services here: between 9am - 5:30pm AEDST.
Kind regards,
Nawal

Hi Kim,
Great Question!
A cruise can be claimed when it is a part of a package arrangement and the components are not individually identified. I hope this helps. If you have further questions feel free to contact our salary packaging experts on 1300 123 123.

Hi Mark,
Thanks for your question! You can absolutely have a novated lease for a second hand vehicle.
Generally speaking a second hand vehicle needs to be less than 12 years old at the end of the lease period and of a value of at least $8000.00. If you have already found a vehicle for private sale our Leasing Consultants can help you organise the finance and place the vehicle under novation.
One of our leasing consultants would be more than happy to help you and you can reach them on 1300 123 123.
Hope this helps!
Josh

Hi Grant,

Maxxia has worked together with all of our employers to ensure that the new requirements for single touch payroll has no effect on our customers.

Kind Regards,
Josh

Dear Andrew,
Thank you for your great question. To be honest there are a lot of variables at play with a novated lease. These include the type of car and also on your employer. If you would like more information, please call us on 1300 123 123 and we would be happy to transfer you through to a specialist who can go through this with you.

I hope this helps!

Regards,
Bayden

Hi Andrew,
Fleet pricing is provided by manufacturers, and varies by make, model, and variant. In many cases Maxxia can access fleet pricing and additional discount negotiated directly with the manufacturer, as well as dealer discount. As these discounts and bonuses vary across the wide range of new cars available it is always best to discuss with one of our leasing consultants.
Maxxia also has access to various corporate programs through manufacturers that can offer fixed delivery costs, scheduled services packages and other benefits. These programs are not offered by all manufacturers, so it is always best discussing this with a Maxxia leasing consultant to see what options are available to you.
Thanks and regards,
Gareth

Good morning Michelle,
I have sent you a private message in response to your enquiry.
Thanks and regards,
Gareth

Hi Tali,

Thanks for your enquiry.

Maxxia provides novated leases through a customers employer depending on the employers available benefits. Through the lease we can source car insurance with a preferred 3rd party provider however we do not provide car insurance as a stand alone product.

Regards,
Gareth

Good morning Al,

Thank you for your enquiry.

When it comes to the payout of a lease, as these funds are going to the financier and not Maxxia, we are not able to confirm receipt of any funds attributed to your payout. In saying that I am happy to look into your Maxxia account further to determine if we've received any request to terminate your lease. Are you able to provide the following details for me?

Full Name:
Employer:
Date of Birth:
Mobile number:

Kind Regards,
Gareth

Hi Sri,
Thank you for your question. There are a few places where a customer is able to see what the residual amount for their vehicle will be. This amount is stated on the novated lease proposal where the vehicle details are listed and on the lease schedule provided by the financier. A customer would also be able to see this amount by logging onto their Maxxia phone app and looking at the section 'Lease Details'.
Thanks and regards,
Gareth

Hello Waz,

Thank you for your enquiry.

There are no extra charges applied by Maxxia should you choose to pay out your lease in full. In saying that, please be aware the payout figure for the vehicle my be higher than anticipated. The reason for this is the payout figure is made up of the total amount of remaining lease payments expected + the residual amount owing at the end of the lease.
For example, if a customer decides to payout a 5 year lease after 13 months, then the payout figure will be made up of the remaining 47 monthly lease payments and the residual amount owing at the end of the 5 year lease.

I hope this information is useful for you however if you do have any further questions, please contact us on 1300 123 123.

Thanks and regards,
Gareth