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121 questions from our users
Veronica C.asked
what is the thickness of your topper ? thanks
1 answer
MicroCloud B.MicroCloud
Hi Veronica, thank you for getting in touch. Our topper is approximately 4.5 to 5cm thick. This is the optimal loft to provide comfort and pressure relief.
Margaretasked
Hi I’m hoping to purchase one of your mattress toppers my bed is firm to medium but a medium to soft would suit me better so I’m hoping that your mattress would solve this problem. if I have issues with your mattress topper eg it doesn’t work the way all your reviews suggest I would like to know if there is a return policy with this regard as this is a large purchase for me. Thank you and kind regards Margaret
1 answer
MicroCloud B.MicroCloud
Hi Margaret, thank you for your question. Our topper is designed to create a softer and more comfortable outcome. Many customers advise that it is a great solution for a mattress that is too firm, as our topper helps to take pressure off the body. Based on your needs, we are confident that you will achieve the desired outcome. Our policy states that once the product is opened and used, it cannot be returned. However, it is important that we are helpful in our after sales service to assist customers with any concerns they may have.
kristy22asked
Do these toppers have anything in them to keep you cool? Does anyone find they get hot or too warm sleeping on them?
1 answer
MicroCloud B.MicroCloud
Hi kristy22, thank you for your question and apologies for the late reply. The topper has been designed for neutral temperature. The outer casing is 100% cotton + the fibre inside is very fine. This allows air to enter easily and circulate easily.
Sueasked
Hi
How much is a King size please
2 answers
Hi i looked at website ks is $310
MicroCloud B.MicroCloud
Hi Sue, as Di kindly mentioned -- Mattress Topper (king size) is $310. You can order via https://www.microcloudbedding.com.au/mattress-toppers or call 1800 95 33 22
Helenasked
Can I put one on top of my pillow top mattress?
2 answers
Hello Helen, I,m really not sure. I can't see why not. It is worth a try simply because the topper sides are very generous and I'm sure it would easily overlay your other topper. Also if not, you will get the benefit of the microcloud topper itself. Good luck Helen.
Regards, Dave.
MicroCloud B.MicroCloud
Hi Helen, you can use our topper on any mattress. What issue are you finding with your pillow top mattress that has led you to search for a mattress topper.
@ Dave - thank you for your reply too.
Pravinasked
Our mattress is very hard. Its high density foam. And causing back pain. Is there any policy of return after few nights if your topper does not solve problem?
3 answers
Hello Pravin, You need to ask the manufacturer this question. If you go to their website there is a contact section where you can ask any questions about their products. Good luck.
Regards, Dave Wishart.
Hi Pravin, Sorry but I don't know the answer to that question - suggest you get in touch with MicroCloud and ask them directly.
Regards, Simon Boyle
MicroCloud B.MicroCloud
Hi Pravin, thank you for getting in touch. Many customers purchase our topper to assist with a more comfortable outcome on a mattress that is too hard. At this stage, we do not have a trial and return option. However, we'd expect our mattress topper to deliver a softer feel for you on your hard mattress.
@ Dave and Simonski - thank you for your replies too. Much appreciated.
Glenda G.asked
how much is a queen size
2 answers
Hi Glenda, A queen size topper is $290.00. Good luck.
Regards Dave
MicroCloud B.MicroCloud
Hi Glenda, as Dave kindly mentioned that the queen topper is $290. You can order via 1800 95 33 22 or www.microcloudbedding.com.au/mattress-toppers
Carolasked
How thick is the actual topper - not including the skirt
2 answers
Hi Carol, Surprisingly the topper is not that thick.It is around 7 to 8 cm and oh so compfortable. Hope this helps. Regards, Dave.
Thanks Dave
Crissy W.asked
Hi were do I purchase one of these
2 answers
Hello Crissy. I purchased my topper online. The website is microcloudbedding.com.au. I also bought 2 pillows that are of really top quality, which came with free pillow cases & pillow protectors. I'm sure you will be very happy with these products. All the best, Dave Wishart.
MicroCloud B.MicroCloud
Hi Crissy W, you can purchase direct from our website here https://www.microcloudbedding.com.au/mattress-toppers
@ Dave, thank you for your helpful reply.
Merle E.asked
What is the gsm
1 answer
MicroCloud B.MicroCloud
Hi Merle, thank you for your enquiry. Our topper is 1,200gsm
david c.asked
If available in single king size what is the price?
1 answer
MicroCloud B.MicroCloud
Hi David, thank you for your question.
single (91 x 188cm) $180
king (182 x 203cm) $310
king single (107 x 203cm) $220
Full details and price are available here https://www.microcloudbedding.com.au/mattress-toppers
Andre G.asked
we just purchased a medium ferm mattress, we need better support for lower back and hips, would your topper do the job for us. Andre
5 answers
MicroCloud B.MicroCloud
Hi Andre, thank you for your question. Our topper is designed to take pressure off the body. It creates a softer sleep surface. Are you finding your mattress too soft or too firm?
A bit too firm
MicroCloud B.MicroCloud
We have many customers who have a firm mattress and purchase our topper to create a softer feel.
Krystalle E.asked
Hi my partner and I are stomach and side sleepers (we both start on our stomachs, sometimes put a leg to the side etc, or out a pillow under our stomachs and side sleep like that). I have spent bazillions on various mattresses and even bought those tempur mattress that did nothing to stop the back pain. I really don't want to have to keep spending money to trial different mattress Toppers. We have a medium firm queen size mattress. We are mostly side and stomach sleepers. Is this mattress good for people like us? Nobody in their reviews say what type of sleeper they are!
6 answers
Sorry, I meant to say mattress topper
Both side and back sleepers. Mattress is a brand new firm Kingkoil. Topper only used for 2 nights so far and made great difference to joint soreness - hips etc and General comfort.
Krystalle
I too sleep on my side but often twist onto my stomach as the night goes on .
Years of manual labouring has left me with quite a bit of lower back pain .
I find that the MicroCloud mattress topper really eases that pain . Like you I have a semi - firm mattress and with the mattress topper over the top of it I get a really comfortable sleep .
JH
sandyfarrasked
can I buy them online or in Melbourne
1 answer
MicroCloud B.MicroCloud
Hi sandyfarr, you can purchase direct from our website here https://www.microcloudbedding.com.au/mattress-toppers
Hilary Basked
How often would you expect to wash the mattress topper, please?
1 answer
MicroCloud B.MicroCloud
Hi Hilary, thank you for your enquiry. You can wash it as you deem necessary. It is recommended that you use our microCloud Mattress Protector over the top to keep the topper + mattress fresh and clean. When washing the mattress topper, it's a cold machine wash and then immediately tumble dry on a warm setting until completely dry. Suggested that you do this at a local laundry who have commercial machines.
Stephanie S.asked
how do I order? Can't see a link.
1 answer
MicroCloud B.MicroCloud
Hi Stephanie, please order direct from our website https://www.microcloudbedding.com.au/mattress-toppers
'Select size' then add ' quantity ' then 'add to cart
Leonie Lasked
Can you get a custom made topper for caravan bed?
Size 125 x 206
1 answer
MicroCloud B.MicroCloud
Hi Leonie, thank you for your enquiry. We have all standard Australian sizes from single size up to super king size. Sorry, we do not custom make sizes unless it's a large commercial quantity.
We would suggest our queen size 152 x 203cm, for your caravan bed. It will fit perfect length ways. For the width, you'll have 27cm excess total = 13.5cm excess either side which you'll have to tuck down the mattress well/underneath the mattress.
Our topper is popular for people who have caravans, RV's, motor homes etc.
Louiseasked
Is it difficult to cover with bottom fitted sheets? Thanks,
Louise
3 answers
I bought a Queen and I didn't have a mattress that was fancy with extra padded bits on top. I had no issues. Check their website to see the sizings work for your mattress.
MicroCloud B.MicroCloud
Hi Louise, your current fitted sheets should still fit once you have our topper on the bed. Our topper adds approx 4.5cm loft. We don't receive feedback indicating that our topper creates an issue for fitted sheets.
Thank you.
Rogerasked
We have an Eva mattress which is quite firm but it has a soft layer on top
Would your product work. What is the cost for Queen size
2 answers
Prices are on the website. For the elastic sides they fitted my standard Queen mattress but if you have extra padding already you'd need to check the side covers will fit over the height of your mattress. See measurements or ask the company who sell direct Microcloud.
MicroCloud B.MicroCloud
Hi Roger, thank you for your enquiry. Our topper can be used on all mattresses. It depends on what problem your finding with the mattress and what outcome you're seeking. Please let us know so we can advise further.
@JZ66 -- thank you for your reply. Our topper has a fully fitted, stretch skirt. 40cm depth, maximum stretch approx 48cm.
Garyasked
How much for a super king
1 answer
MicroCloud B.MicroCloud
Hi Gary, Mattress Topper (super king 203 x 203cm) is $350. You can order direct from our website here https://www.microcloudbedding.com.au/mattress-toppers
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