My Moovers Questions & Answers

Thank your lucky stars, Stephen O, that you were only overcharged $110, My Moovers stole my daughter’s entire load of furniture and belongings several months ago! We have contacted various govt. bodies, police, fair trading etc. with no help whatsoever. She also paid them hundreds of dollars in storage fees which was never repaid. She has had to start all over again thanks to these thieves. It’s far from over however, I won’t rest till these thugs are brought to justice!

I should have read all these reviews when I said yes by phone. This company is not serious at all!

Hi Simon,
Forget about getting money from them. I don't think even the company exist.
I am in the same situation as you. They damaged the mirror of my dressing table. I've also raised a ticket.
They are not even answering my calls.
I am going to lodge a complaint with Consumer Affairs.

Same here. I’ve been waiting for my reimbursement for over a month now. They broke my leather headboard of my bed. My husband couldn’t be bother to chase up again. He called the service center one after another. They put us on hold for so long before we can talk to someone. And then they said the person in charge isn’t in the office...they promise to transfer the money via bank transfer but it never happens. I left a review here and on google review. And i did report to Fair trading as well. If I can’t get the money back, i don’t think you could Simon sorry...

They owe thousands to numerous customers even those through vcat not paid to customers so we've found out. We've been informed they've started new companies as well. Maybe we all should start a facebook page dedicated to complaints where customers affected can discuss. These people are feral.

To everyone else, check out my 1 star (really, zero star) review. They owe me money like everyone else. They have my bank details twice. Said they would pay me. Haven’t yet. Longgggg story. They need to be boycotted

OMG I'm literally going through the exact same thing! I'm dealing with [Name Removed] as well and nothing has happened even after 4 weeks of non-stop chasing!

PMSL. Yeah this has been happening for a few months! But the incident occurred last November! Don’t understand how this company can keep functioning. If I were to create a business and do this I’d be shut down quick smart! How is this even happening?!

Make a complaint in fair trade !!

We used your services and had your drivers threaten us and hold our belongings hostage and now I see a review published under my partners name definitely not written by us. There is no way in hell you deserve any stars. Remove it immediately. We will be reporting your company. STILL WAITING ! STILL NOT REMOVED. The review that we did not write under our google IP or give permission to be published on this page has still not been removed. You have published false information under our name.

Wow. I had the very same experience. The drivers refused to unload truck until I paid in cash. I thought my review had just been withheld because I gave such a bad, but truthful, review. Maybe mine has also been misrepresented!! I will be checking now to see!!

No response on our question to my movers yet... I wonder why!!! The thieves. !!!!

Still no response from my movers!!! Pack of thieves

Wow, disgusting filth.

Hi Jodie, this company is shocking. Those (FAKE?) 5* reviews are suspicious not to say laughable. They don't reply to calls or messages, I'm reporting them to ACCC. Current affair would be a good idea too.

If you call a current affair let me know. I can show them damage to my furniture, my door frames, fridge ... and can also tell them about the team turning up 4 hours late WITHOUT the required boxes or packing material. Absolute gangsters!!!

Count me in also !!
Dreadful company !!
I’ve been waiting weeks for a response from them !
I’m going to the ACCC

Yes we reported them to ACCC and I would recommend the same. They are horrific and there’s no point contacting them. They need to be shut down. All these positive reviews are fakes

I went to VCAT and got an order in my favour. They haven't paid it yet, so now I submit the order to the Magistrates Court this week for enforcement proceedings to take place.

Yes i have they are messing around
On the ph o ne to sending here and there I'll call you back but don't.

Yes, The link doesn't work. They are trying to mess up and delaying the whole process of a complaint.
Disgusting experience with the management.

Yep, and they are continuing to post broken links in regards to complaints.

Finally after a month of followup for the damages to my fridge caused by your reckless team, giving me a traumatic experience in engaging MyMovers and finally for dragging the work to charge more money... you guys offered me $110. You guys taught me a lesson on how to read the reviews and how not to fall for the sales talk. Thank you.

They just have hundreds and hundreds more victims to compensate including the vcat claims not compensated.

I used them to move on Saturday 4/1 and my review is genuine, I can't demonstrate it to you without providing personal info so that won't be happening. If I had have read all of these Q&A's prior to the move I definitley wouldn't have used them as there are too many bad experiences, it seems like I got quite lucky.

What alerted you to the questions and answers section here now as it doesn't notify the customer only My Moovers? This company are proven liars and thats a fact. Also if you were happy with their service why on earth would you be taking the time to read this review pages question and answers section without being alerted. Both people exactly 2 hours ago. Lies!!

Couldn’t agree more. They are liars and crooks!

Even without the names its blatently obvious. No matter how they respond it's continued lies. They must think we are all uneducated people without any intelligence.

I am sorry if you are disbelieving of my review. The names are genuine and I was extremely pleased with these two young men.
I was extremely sick on the day (migraine and nausea with vomiting) and they made sure I had a place to lay from beginning to end and were very respectful to not make me feel uncomfortable. Only asking questions when necessary. My husband and children were all allowed to participate in the move.

I am happy it worked for you. But many of the 400+ reviews with single star and horrible experience they have gone through resonates with what I have gone through. Even the compliance team they promised a refund about month ago but no sign of receiving the same.

2 hours of a work they dragged it to 4 hours... its a scam, guys be careful in using them

Hey raghava,
Don't waste your time with raising a support ticket..no help exists for us ...

I gave you all those details and when I tried to chase you, you blocked my number and never returned any calls,as you promised. Perhaps you are pretending concern as this site is more public.

Again,no response from you. No action,no refund,no attempt to reimburse. My number still blocked by you and emails not returned. So you have a compliance team now??and they do what??

Their so called new process is just an excuse to string people along. The constant fake reviews are used as a vendetta towards their customers. My moovers composition of fake gratitude replies towards their own written reviews is disgraceful and pitiful along with the fake public apologies and all of the above mentioned shows what little intelligence you possess.

I have gone further as I wont be ripped off by these frausters.company is a disgrace

You can delete it but it's not going away

You did the incorrect copy and paste rubbish reply on steve's 1 star review. You might want to fix that My Moovers to continue your fraudulent activities and lies.