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Reviewer Photos & Videos
Sian Jesse
- 2 reviews
- Verified customer
excellent service!
Excellent service! Kept me up to date with times and we’re really careful with all belongings. I worked with Jeevan and Rupesh and they were efficient and kind:) Huge thanks
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- Verified customer
I'd give 4.5 but doesn't give the option. Great work but read my review. Thanks guys
Moving a one bedroom unit from Sydney to Wollongong. The guys were great to deal with. Very punctual and worked quickly. I was a bit surprised that I wasn't asked to sign anything before they left my house and just had to hope that they turned up at the second location but they did and all was good. They also didn't go over my furniture and check for any damage before moving it which is what I've seen in the past but that's up to them. After the move, there were some scratches on the coffee table which will only be able to be fixed with a good ...Read more
sand and varnish. As soon as they got everything in, they wanted a review, which was a bit off putting as I hadn't had a chance to inspect everything. All I could review on was the service (how easy they were to deal with, on time etc) which was very good, but not the job as a whole. Overall, I'm quite happy. Just wish my coffee table wasn't injured.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great guys! Very safe move
3 bed house with study moved with great care. Highly recommend using them. On time arrival and no time lags in stacking up and delivering on time. Thank you my moovers
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Kim Ngan - Wendy T.Sydney, NSW
- Verified customer
VERY DISAPPOINTED WITH THE SERVICE!!!
Everything was so professional at the beginning until the moving date. Driver didn't show up on time without calling to inform us. We tried to call the head office and spent such a long time until we could get through someone. Driver ended up coming 2.5hours late. Truck had smaller capacity than we expected (as in the quote). They worked very slow and tried to delay the time to make extra money. My husband and my friends ended up carrying more items and had to micromanage them (and told them what to do because they just didn't do their job righ...Read more
t). The staff spoke in different language with each other (in Indian or Pakistan language) and we could tell they were talking behind our back. One of the staff broke our leather headboard of the bed. He said to contact the head office as they have insurance. It has been more than 1 month now and we haven't received the reimbursement. Been chasing up with head office yet no one seems care. They transferred our call from one staff to another to discuss same problem. Then they said they will transfer the money via bank transfer. We are still waiting weeks after weeks for reimbursement. Can't be bother to call them again because it's waste our time (they put our call on hold for very long and we did chase up more than twice for money). I'm gonna report to fair trading about this issue.Similar opinion? Write a review on ieatwords.com.au!
FayeGreater Melbourne (Outer), VIC
- Verified customer
Great Job! Karandeep Dua Navjot sandhu
Both movers are very kind, fast and good. Keep up the good work. Job well done! More moves for this 2 staff. They are the best! Highly recommended for moving
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LoshiniGreater Melbourne (Metropolitan), VIC
- Verified customer
Worst removalist! Don't go anywhere near them.
My house ( 4 bedroom, but not overly furnished).
Distance : 21 Km
I am very,very unhappy in regards to how the move went for job number 38468. The sales rep [name removed] ( I see her name mentioned in lot of the complaints) promised that the removalist will come sharp at 7 am and she will send the best professionals who could disassemble and assemble at the property.
Seems she's a real pro at lying to get the job, but as soon as you're caught and paid for it, there's no
Moving from Wollert, Vic 3750 to Heidelberg Heights,VIC 3081 on 05 March 2020.
The removalists ([name removed] & another one whom I cannot remember their name) damaged my dresser and the mirror that's attached to the dresser....Read more
They disassembled the mirror from the dresser to make it easy with the transport. At the destination, when they tried to reassemble the two pieces,they dropped the mirror. Secondly, even though I was told that the removalist will arrive sharp at 7 am by [name removed], they came 10.30 am. They left our place 11.30 pm saying that they don't have time to complete the job. 1). They couldn't fix our master bed properly. They left it at a condition where we cannot sleep on it. 2). They didn't assembled my daughter's bunk bed. She was also left nowhere to sleep. After a very hard day, I still had to sit in front of the computer to email all this to [name removed] as she said I have only 24 hours to lodge a complaint to claim for insurance, which I did. But next day morning, I called [name removed] a couple of times and she wouldn't even pick the phone. I am greatly disappointed as [name removed] promised me that MyMovers would do a fabulous job. That's why I hired the company to my relocation in the first place. But all I was left with is an unfinished job. It will take me another day to find the right people who can fix the beds and the inconvenience caused is immense.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great job
Aditya and Sukhpreet did a great job moving all of my belongings to our new house. We were very pleased with how careful they were with all of our things.
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Dissatisfied CustomerPerth, WA
- Verified customer
My Moovers are awful.
I cannot imagine a more unhelpful company. I arranged to have my furniture moved by My Moovers into a container while the floors were polished and then moved back two weeks later.
For the first visit they decided to postpone my booking without notice, and then hours later, they sent two guys with no equipment for lifting heavy items.
Expect punctuality? Forget it!
Phone them - no answer!
After connection - on hold, for a very long time, and then no answer!
...Read more
1 comment
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JohnDunlop 2615, ACT
- Verified customer
Would sooner move it myself
Booked an interstate move, on the day of the move they told me the truck was running late because they wanted to get it serviced so it made it to the other destination, then at the new time they said I didn't live at the address, we did another new time again 6pm the truck driver changes that to 11pm to midnight and argues why that time is not exceptable, tried to get my deposit back they have all said fine but no one wants to put it back into the account, would not use mymoovers anywhere anytime ever, but if you do ask for [name removed]! he promises the world and delivers nothing if not try [name removed] as no one seems to her when you ask for her, they advertise they are a 5 star product review winner, no idea how.
1 comment
forgot then they invoiced me for the move that never happened and were shocked when they found out I didn't use them, ask yourself would you trust these people with your stuff?
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- Verified customer
Bang for buck movers!
I'm extremely satisfied with the work that Jeevan And Rupesh did to help us in our big move! They were extremely delicate in moving all items which is a big relief for anyone moving. Highly recommended and won't hesitate to book them again should we move again in the future!
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- Verified customer
Amazing service
Madan and ramnik the best mover ever fast careful and on time will always use these guys. I have four bedroom two storey home and they didn’t miss a beat.
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- Verified customer
Good move
Jeevan and rupesh were fantastic. They’re friendly, fast, and professional. Everything was moved quickly, no damages and they were happy to move my stuff up stairs. Thank you my moovers.
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- Verified customer
Worst experience I've ever had. Never hire these people.
This company backed their truck onto my landlord's steep driveway (knowing that we told them not to because it is too steep) and they basically burned their whole tyre onto the pavement leaving the most hideous and ridiculous black marks. They are responsible in the damages they have caused however customer service with the company is pathetic, on the phone transferred to 6 different departments and in the end the person said we can't do anything I'm busy I'll try open up a case or something. The actual removal part, even worse - the two men we...Read more
re on their phones the entire time chatting and laughing and messaging while carrying and hurling things one handed. I'm not sure why they're in this business at all. Job terribly done. Wish I never hired them!Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great job
Great job very careful and quick. Everything safe and clean. I recommend my movers to my friends and family. Thanks guys for your hard work. Jatin Main and Anil Kumar
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vikSydney, NSW
- 2 reviews
- Verified customer
Pathetic service
I booked two 6 tonne trucks with 4 removalists well in advance with My Moovers however on the day movers came 3 hours late. i kept on calling them but no answer.
While moving they broke one of the wall near the staircase however did not bother to inform me.
Initally while booking i was we had insurance cover however they are now not responding to my emails.
Very poor service, not punctual, and you don't get what you order.
I would recommend everyone to Please Stay away!!!
Also i am confident half their reviews are self made by the company.
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- Verified customer
Good work
Good work and service provided by Sukhbir Sandhu And Jagjeet Singh even when required an additional pickup. Customer service was good too especially with a total load of 110 cubic metres.
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- Verified customer
Amazing move
Sukhdaap & Gurleen were great, easy to work with fast & efficient, hard workers.
Would recommend in a heart beat. Careful and did not damage anything, truck was big enough for the move.
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AshleySydney, NSW
- Verified customer
Great job!
Sagar and Salinder did a great job! Very impressed. On time, prompt, packed the truck nice and neat, nothing was damaged in the move. Would recommend using again. Thank you. :)
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BilendaGreater Melbourne (Metropolitan), VIC
- Verified customer
A great job
The boys did a wonderful job considering the difficulties they faced with lifts breaking down, and difficulty accessing storage facility.
My only complaint is that they were late but they did let us know. Thankyou
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AgentJoGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
Very prompt, polite and efficient
Lakhwinder laddi and rajveer singh arrived in good time, dismantled, moved and reassembled furniture and shifted a ton of boxes quickly and with good humour. A good affordable service thanks.
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Questions & Answers
Simonasked
Still waiting on payment for my damaged TV cabinet that rolled off the truck. I have raised a ticket and still waiting on a reply over a week ago.
3 answers
Hi Simon,
Forget about getting money from them. I don't think even the company exist.
I am in the same situation as you. They damaged the mirror of my dressing table. I've also raised a ticket.
They are not even answering my calls.
I am going to lodge a complaint with Consumer Affairs.
Same here. I’ve been waiting for my reimbursement for over a month now. They broke my leather headboard of my bed. My husband couldn’t be bother to chase up again. He called the service center one after another. They put us on hold for so long before we can talk to someone. And then they said the person in charge isn’t in the office...they promise to transfer the money via bank transfer but it never happens. I left a review here and on google review. And i did report to Fair trading as well. If I can’t get the money back, i don’t think you could Simon sorry...
They owe thousands to numerous customers even those through vcat not paid to customers so we've found out. We've been informed they've started new companies as well. Maybe we all should start a facebook page dedicated to complaints where customers affected can discuss. These people are feral.
Valkyrieasked
When will [Name Removed] get back to me about a refund of overchargement? Or is your payment system only allowing one way influx of money - no refunds! Would love for an auditor to go to your company and see how many refunds you’ve done, it would be zero!!
7 answers
To everyone else, check out my 1 star (really, zero star) review. They owe me money like everyone else. They have my bank details twice. Said they would pay me. Haven’t yet. Longgggg story. They need to be boycotted
OMG I'm literally going through the exact same thing! I'm dealing with [Name Removed] as well and nothing has happened even after 4 weeks of non-stop chasing!
PMSL. Yeah this has been happening for a few months! But the incident occurred last November! Don’t understand how this company can keep functioning. If I were to create a business and do this I’d be shut down quick smart! How is this even happening?!
Sharon Lasked
I submitted a complaint to this company. Then wrote, on request, a review of the appalling service I received. But have had nothing but radio silence! DO NOT USE THIS COMPANY
4 answers
Make a complaint in fair trade !!
We used your services and had your drivers threaten us and hold our belongings hostage and now I see a review published under my partners name definitely not written by us. There is no way in hell you deserve any stars. Remove it immediately. We will be reporting your company. STILL WAITING ! STILL NOT REMOVED
Wow. I had the very same experience. The drivers refused to unload truck until I paid in cash. I thought my review had just been withheld because I gave such a bad, but truthful, review. Maybe mine has also been misrepresented!! I will be checking now to see!!
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Dissatisfied Customer
They failed to show up at 4pm as well. When phoned they put the phone down on me. My stuff has not been moved and I have been let down completely.