We unfortunately spent $$$$$ plus additional $$$$ with Needham Air for an Actron Air ducted air conditioner and had an absolutely awful and disgusting experience! In our experience, this company was sales driven for profits, with no care for us as customers, and has a business model geared to continue collecting money when problems arise.
Due to the company’s faulty installation of the air conditioning system into our brand new home, the air conditioner emitted a musty horrible smell from inception. Needham Air refused to honour their warranty...Read more

Needhamair installed a new reverse cycle system in our last house about 12 years ago (still going strong I understand!) and did as fab job. So when it came to replace the system in our current house we researched a few companies, but decided again to use Needhamair. From design and installation through to commissioning they were great. The old system was removed with minimal mess and the guys were precise and efficient installing completely redesigned ducting with new indoor and outdoor units. They worked with us, were extremely courteous and v...Read more

I wanted only the best for my $2,2mil build, but it was a nightmare for 90% of my time dealing with [name removed]. Needham Air designed and installed our system but the City of Joondalup took Needham to task because the installation did not comply with the Environmental Protection Act (1986). The City of Joondalup tried for eight months to get Needham Air to comply with noise regulations but eventually informed me "Needham Air are more interested in avoiding the problem than addressing it" and imposed restrictions on my use of the system. Afte...Read more

Needham sent me an incompetent technician, charged me to misdiagnose an issue, refused to refund when another company found and fixed the actual problem and he also found their previous repair job on a gas leak was not done properly and they refused to fix their mistake. Do not use them!! I have registered a complaint with consumer protection, who said they were difficult to discuss this with and advised me to take them to small claims.

Details if you want to know specifics:
I contacted Needham for repair of a specific fault code on my ai...Read more

We bought a Mitsubishi RC air con system about 7 years ago ($25K). Whilst the initial experience was great, we have since had an issue with Needham getting out to fix a problem. Just over a week ago the motor on our unit died. I had to chase their office staff to get an appointment inside a two week period and that was to come and look at the problem. In the middle of winter that is unacceptable. To their credit, after sending some feedback via email, I managed to have them come 3 days later. I was promised by the technician who diagnosed the p...Read more

I understand it is frustrating when trying to decide which air con company to use and which product to buy, as you are always bamboozled by the same old pitch and same old claims that they know best. It can be a huge investment and a decision should not be taken lightly. We were very impressed with Needhamair. Dean started us off and although he has his sales technique, he really does have good knowledge and that's what swung it for us. The Installers Ahren, Rhys, Martin and Mark were all highly professional, and from what we can see, have ...Read more

I had a ducted and split system installed by Needhamair in 2016. Basically they tried to charged several variations and stuffed everything up (despite visiting my home for a measure and quote).

At the time I contact and raise by concern / complain with their Project Manager, General Manger and Owner, but they basically could not have cared less.

The end of the story is that I now have a air-conditioning system that doesn't work for the upstairs part of my home. I was told I could either have an additional vent / return (they sized everyt...Read more