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Reviews

4.6

47 reviews
5
(42)
4
(0)
3
(0)
2
(0)
1
(5)
  • Customer Service
    5.0 (5)
  • Timeliness
    5.0 (5)
  • Job Satisfaction
    5.0 (5)
  • Rates and Fees
    5.0 (5)
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Reviewer Photos & Videos

A Pleasure to deal with

published

From the first meeting, we found Mike to be very easy to talk to. His quote was clear, easy to understand, and he readily discussed a few details as we required. He always kept appointment times, or called if he was delayed to amend the time if necessary. (This was a HUGE plus for us). Once the work started, his team of workers were all as diligent with times, were respectful of the house and animals, cleaned up any mess and worked hard to complete the job quickly. We are extremely happy with the quality of the work and the whole experience was far less tedious than we expected.
I can highly recommend Mike and know he will not disappoint. Our new en suite is wonderful - Thanks.

The very best in their field

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chantel

chantelwarners bay

Outstanding Bathroom Renovators!

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Bathroom Renovators

Find out how Newcastle Bathroom Renovators compares to other Bathroom Renovators

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Lulubear77

Lulubear77AU

  • 9 reviews
  • 9 likes

Terrible experience from start to finish

published

The promise of a "working bathroom in 7 days" is a total joke. There were constant problems with the tiles being laid incorrectly; including some badly chipped tiles being used, even though there were three boxes of leftover tiles! Tradies failed to turn up on several occasions, with no notification or courtesy call. The builder promised to call in each afternoon to supervise the job; but after the first few days, seemed to lose interest and it was difficult to get him to return calls/texts/emails. A water leakage problem went on for months, and wasn't fixed until Department of Fair Trading intervened. Overall, a very bad experience which I will never repeat.



micknor51

micknor51Newcastle

  • 8 reviews
  • 8 likes

Excellent workmanship completed in a timely manner.

published

Mick Dimis and his team were very professional in there approach. All of the different trades turned up when they said they would and cleaned up afterwards. From start to finish the whole job took 3 weeks, it would have been shorter except for a short delay in fitting the shower glass screen. Mick is happy to give advice on tile and style arrangements if required but does not push his ideas unnecessarily.
I would recommend Newcastle Bathroom Renovators to anyone. Thanks guys for a top job.

Recommend 100%

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Cannot praise NBR highly enough. They completely renovated both my ensuite and main bathroom simultaneously. An extraordinary professional and well run business. All the guys are courtesy, friendly and excellent tradies. Mick kept me informed and always returned my calls; he went above and beyond to accommodate the extras I asked for. All work was completed in a timely manner and all rubbish removed. Love my new bathrooms. Thank you Mick all at NBR

localcoastal

localcoastalLake Macquarie

  • 6 reviews

Very poor customer support and communication after completion

published

Our bathroom renovation started off going well, as work progressed there were small details I had to constantly contact owner about. The promise of a bathroom in seven days is unrealistic, and the work was rarely supervised. Now that the work is completed, or so we thought, contacting the owner has become impossible. No reply to multiple texts. Would not recommend this company now.

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Questions & Answers

Jesse

Jesseasked

Hello there,

I'm interested in redoing our tired old bathroom and you guys came highly recommended. Before we start I would like to get an interior designer to help us with the layout and selections. Can you recommend someone you know to start the process. Thank you in advance.

Jesse 0402 433 844

No answers
Megan D.

Megan D.asked

HI,
Mick completed a bathroom for me just under 5 years ago in Merewether Heights. About 12 months ago I noticed that a tile or two on the floor had cracked. Today I have noticed that I have about 8-9 cracked floor tiles.... please advise what the warranty is on this and how I resolve this issue.... it is with the tiler that laid the tiles via Newcastle Bathroom Renovations or do I go to the company that supplied the tiles ... it is product warranty? Many thanks Megan

1 answer
Megan D.
Megan D.

I received a text after providing this comment advising me to email [email protected] over 1 week ago and followed up with a text.... surprise surprise.... no reply to my email or my text...... this seems to follow suit with the comments raised here about dodging calls and responsibility when issues arise post completion of work. Very disappointing indeed!

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