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BillSydney, NSW
Still Australian Made
The fact that the cabinets are made in Australia is a big plus.
This is one manufacturer that doesn't sit on its hands with latest designs and Ideas.
Every year there is something new.
Any Issues that have developed have been the result of Inexperienced Retail Sales people or careless trades.
Manufacturing problems have always been attended to quickly and with out fuss.
I could Go On........
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Amazing
Cannot fault the products produced out of timberline, great quality, amazing service, decently priced to what is actually coming out of the factory, if there is any issues in regards to ordering the contact is almost instant.
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Design flaw left me disappointed
I purchased the Nevada plus wall hung vanity with ceramic top along with the matching shaving cabinet. I was happy with the quality of products used but was left disappointed with the functionality. With the 'fingerpull' handle option I found that any splash back on the ceramic top would roll over the rounded edge and onto the vanity face where the slantback of the handle design would direct water into the draws causing water damage. I did voice my concern with Timberline and the reply was an "explanation" from Harry as to why it should't happe...Read more
n. I was upset that there was no attempt to help me rectify the problem. Due to this experience I have decided not to use Timberline again. Unfortunately we had another bathroom and laundry that we had picked Timberline products to use but decided to go elsewhere. We went to Reece and purchased a 'posh' vanity with ceramic top and are very happy with it and are yet to pick out our laundry.1 comment
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LanaSydney, NSW
Overpriced. Problem to deal with.
About a month ago I ordered Timberline vanity. What a mistake it was.
The vanity arrived without legs. The doors were wrong style. Sink drain was not included. We had to buy it separately.
Timberline failed to follow simple instructions. The legs arrived late, sourced from a third party, not height adjustable. I had to collect them from a depot when I specifically asked to leave them at the door.
New vanity doors have never arrived. Upon the follow up Timberline chickened out from their original offer to replace the door and told me I need to reorder them at a very special price.
Will steer clear of Timberline next time.
1 comment
RickTimberline
Thank you for your review. At Timberline Bathroom Products we pride ourselves in our first class service and high quality products, and we do apologise that you have found it otherwise. “Making things... Read more
easy for our customers” is one of our core values and we would love to restore your trust in Timberline. I will be in contact with you shortly and we will do our best to resolve this for you.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Rare customer service to match the high quality of product.
I was renovating a bathroom in Sydney from where I live overseas, and it was recommended to me to look at Timberline for vanities. Not only did I find vanities I liked immediately, something which had proved difficult to that point, I was also able to mix and match options to customise something for my specific needs. I also worked with Vivienne from Timberline's Customer Care, who was a great assistance, nothing was ever too much to ask, and who helped with the process to tailor the vanity and basin for my needs. Vivienne contributed to mak...Read more
e what was an otherwise stressful exercise, so much easier for me. I am very happy with the end result. I would recommend Timberline, their excellent product, and helpful and professional team, without hesitation. It's good to know there is still quality Australian made product and service available in a competitive market.Similar opinion? Write a review on ieatwords.com.au!
VeeDeeToowoomba
My dream bathroom came to fruition with my custom made vanity!
The vanity was my design and Timberline gave me exactly what I wanted in a high quality product ! Their after sale service is fabulous as well. I had a small problem with my laundry drawer and a Timberline representative visited my home here in Toowoomba within a week and rectified it! They are very pleasant to deal with and I can't recommend them enough! Very professional !
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TwilVictoria
Excellent after care service
After purchasing a Timberline vanity recently, i had misjudged the measurements on contacting Don at timberline he quickly had new draws in the post and delivered within days.
Fantastic service and product.
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GnomeBrisbane
11 out of 10
I have to stay that my latest dealings with Timberline products exceeded all of my expectations and I would have absolutely no hesitation in recommending them for any of your bathroom or laundry product requirements.
Timberlines level of professionalism, attention to detail and customer service is first class and miles above their opposition. I will be using and recommending Timberline to anyone and everyone that is building or renovating a bathroom or laundry.
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YumikoSydney, NSW
Excellent customer services
I purchased a bathroom vanity last year. within a year the chrome handles became rusty and overflow cover discolored. I contacted Timberline and they immediately sent me new handles and a overflow cover. Now my vanity looks fantastic.
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Beautiful products for a beautiful bathroom finish
We purchased a double white vanity with timber benchtop and mirror with timber surrounds.
Superb quality/finish. Vivienne was very helpful.
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Milo
- 3 reviews
- 2 likes
Completely satisfied - fantastic vanities
After seeing a huge variety of vanities on showroom floors, the quality of the Timberline ones really stood out. Their pre-sales support was fantastic with Graeme going out of his way to supply clarification of dimensions for the unit we wanted. A small quality issue was resolved immediately after delivery. Vanity is now installed and exactly what we were after. Highly Recommended.
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IrinaSydney
- 9 reviews
- 2 likes
Excellent products, outstanding customer service
Recently we have purchased 2 Timberline bathroom vanities for our 2 renovated bathrooms. The reason we have chosen them: Australian Made, great quality products and 10 years warranty.
I was really impressed with their outstanding after sales service. I needed to contact them after small issue was noticed in one of the vanities. The problems was solved in one day!!!. Both Mr. Don Scott ( customer service manager) and Mr. Mark Coleman ( sales manager) were directly involved in the process. Mark visited the house, and found the solution quickl...Read more
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RickTimberline
Hello Leia,
Thank you for your review. We are sorry that your Timberline vanity did not meet your expectations. At Timberline, we strive to deliver high quality and functional products and we do apo... Read more
logise that you have found it otherwise. May I suggest a visit from our area manager when he is next nearby? He will be able to examine the vanity and discuss what can be done to resolve this issue. Please contact me directly at [email protected] and we will do our best to rectify this as quickly as possible.