Reception staff in adelaide center is really rude. Girl sitting by the entry terminal was rude and obnoxious. Had the worst attitude and thinks she is doing a favour by letting you in.

Coffee is very poor, probably worst coffee in Canberra. Disappointing and I wish they would train their staff at the cafe. Membership facilities are sometimes overrun by toddler and kids making heaps of noise. Jym is moderate, facilities are moderate. Jym staff are pretty poor. I occasionally notice bad advice being given to older members by young staff.

Arrogant and inexperienced power tripped management that act as if they are doing you a favour by allowing you to be there. Bad customer complaints management. Management totally ignored my requests for a phone call to discuss how badly I was treated by a wet-behind-the-ears on-duty manager who was extremely disrespectful and cocky. The members come second here, not first which is disappointing considering the cost. Not only that, it has poor upkeep of wet areas and no boxing facilities. Cafe menu changes about once every 5 years. Scales in mens are about 20 years old and don't work properly. No Thanks.

Customer service and is terrible. They trick customers with their sales techniques and contracts. Would definitely not recommend joining here. They are only interested in getting as much money out of you as possible.

Pc to gym in attempt to find out membership price. Twice no human response unsuccessful getting through tried a few times throughout day no success. Rang again today finally human voice. Trainee with no supervisor on board. Could not get any concrete answers. Especially no membership price given. She didn’t know.
Read reviews and yes confirms my experience.
Was a member many years ago when they opened and do recall this 3 month nonsense that I contested. Thankyou reviews for reminding me on their shocking customer service and irrational fee structure. How they survive is unimaginable.

I was asked to take my son with Autism somewhere else by the General Manager of the Kings Park Next Generation Club!

Dreadful, had an issue that needed following up. Spoke to the Canberra Next Gen, not one supervisor or manager was available at either times to talk. Asked for the head office number. Was given incorrect numbers. Than rang a couple of times to just have the phone hang up without speaking to anyone after finally going through numbers to get to the right area. It just went on and on. Did not get to speak to anyone other than the receptionist. Not worth my time or effort. Not a great start for a non member. Dreadful service.

I love the concept of next generation, I’ve only been a member for a couple of weeks but am really enjoying all the facilities so far and would recommend it.

Unless you want classes where there is less then 50cm between participants as they cram you in and being told that its okay for the screaming feral kids club kiddies to urinate on the floor because they are members too and their family membership is worth more to the club then your gold membership then AVOID AVOID AVOID

Very annoying when members arrive up to 10 mins after class has commenced.There is no apology.They miss the warm up and have no regard for the sign on the door.
May I recommend that the instructors be given the authority to follow the clubs directive.
This behaviour lowers the tone of the club that you promote as THE PLACE TO BE for the next generation

I've just left the club at Ryde after being there for several years as the club facilities and staff have been getting worse every week, machines are dirty and the younger crowd never uses towels. The staff are too busy chatting than doing their job. The management in this facility seems to be nowhere sending young employees out to cop all the complaints from members.
This place needs new management and new equipment before I ever come back.

This gym absolutely robs you of your money! Over priced for whatever so called service and equipment they provide! No mention of having to physically go in and cancel the 3 month membership as they forgot to state that it's a 'roll over contract'! Pathetic staff! Pathetic price! Pathetic contracts!!!!!

Recently my daughter and myself inquired about joining Next Generation Kings Park, Perth, to meet the loveliest and most accommodating customer service person I have had the pleasure to meet in a very long time. Brandon was considerate, flexible, he neither was pushy and even offered incentive's to enable us to trial the club and see whether we would find it suitable to our needs. The staff have all bent over backwards to be pleasant and when Brandon says he will follow through he is true to his word. We have now joined the club and if it wasn't for Brandon we may not have. So thank you and well done Next Generation, you are employing the right kind of people. :)

This place is full of kids, they are unruly and wreck havoc running around unsupervised everywhere. The lounge area is noisy and dirty. The staff upstairs, some are ok but most have attitude. The only friendly person upstairs is [name removed]. The reception staff are usually polite but nothing more. It's the kids everywhere and the dirtiness that gets you most. The toilets downstairs need maintenance and furniture needs replacing. The pools are very nice and clean though. The café is boring and doesn't change it's menu around often enough. This does not offer as much value for money as you would initially be lead to believe. Am going to cancel our memberships which we haven't used for a while anyhow.

Next Gen in Adelaide is nestled in a glorious location next to the Adelaide Oval and the river, and the tennis courts, cafes and pool are pretty special. However, the 3-month period in which the organisation robs you of your own money for 12 weeks after you've left is something I'll never forget (irrespective of trying to validate this practice via the initial contract) Three people I've met in Adelaide since I was fleeced in this manner have avoided signing up to avoid the same fate - even though I'd be quick to reminisce that the majority of the time the gym/pool/courts are a generally pleasant experience.

They deserve no stars. They have the worst customer service, robbing me with the thousands I paid for my tattoo removal which didn't work. I wish I never went here for my tattoo removal. Avoid.