I joined next gen at the beginning of last year. I cant even think of a positive thing to write. They promised a pt session where a plan would be written out for me - never happened. They promised someone would show me how to use the equipment - never happened. I basically just used the gym to go to classes. I would always book online, however when i would arrive at the class (most times) the class was full and people would fight to get the equipment or you would miss out - even if you had booked. What's the point of an online booking system? O...Read more

I have found the Next Generation gym in Newmarket/Parnell to be totally unforgiving when trying to cancel my contract. They were extremely eager to sign me up, and couldn't wait to hand me the pen to put my signature on the dotted line, with the promise...."Oh, don't worry, I am sure we can work something out if your circumstances change" .... to "No, there is absolutely No Way we can cancel your contract without paying over $900' I have been there for just over 2 years and my financial circumstances have drastically altered. Not to mention t...Read more

My wife and I have been members of this Gym for two years and these people have absolutely no morals. My wife is heavily pregnant and asked to cancel her membership as she would'nt be using it for the foreseeable future to which they responded that they need 3 months notice and that they will charge her for three months even though she is out of contract. Then then had the nerve to say- she can suspend her membership which means she cant use the facilities but they still charge $30.00 per month. This is apparently hidden in their fine print. Ou...Read more

there are dirty towels and urine and faeces regularly on the floor of the "exclusive" changerooms. They have a booking system (phone or online), but never check bookings, so you can book and then arrive and there are not spots left, as those who haven't booked got there first. It is impossible to park there between 5-7pm. there are still no treadmills during peak hour, but they are still giving out free months to randoms. Broken equipment still takes more than a week to fix routinely. They ignore or are dismissive of feedback. The staff are (a...Read more

I joined the club expecting amazing classes and great service - I am paying a premium to be a member after all. I was told the gold membership included a visitor pass that accrued once a month and could be redeemed anytime. This is not as it’s written in the contract but I was told the contracts are generic for all NG clubs and this club allowed you to redeem once accrued. Makes sense, why would the visitor’s pass expire before your membership – you’re paying extra to get the visitor pass! This was a complete lie and also, when I did bring a gu...Read more

I joined this 'club' exactly a year ago. From the outset, I found it elitist and unwelcoming. The change rooms and Bistro chairs are left quite grubby by the 'superior', and little is cleaned up.

That's the good news! NG does not notify when the contract is ended; they just keep direct debiting!
Yet when trying to cancel? Suddenly that contract becomes all important:
I get marketing emails from them, but could not get a cancellation form until I had made four requests-and that was just yesterday (I got no reply on two previous occasions)! ...Read more

Was a member at Kings Park untill recently, about 10% of the staff are really nice...the other 90% are ignorent, unfriendly types who dont even greet you as you enter the venue.
The staff in the gym itself always seem to busy with there eyes glued to a computer screen than to say hello hows your fitness going, anything I can suggest or help you with...the whole vibe is just a lacklustre affair.

The pool and the spa and sauna are too often left dirty.

The music is almost schitzophrenically bad, dont ever forget your ipod or mp3 if your wo...Read more

Have been a member of Kings Park for a while. It's a nice location but recently I've noticed the member numbers have increased to the point where I can no longer enjoy the facilities. I joined because I thought the higher price would keep member numbers in check but I was wrong. Now I can never find a car space after work and have a number of times just had to give up and go home! When I do get there, I notice most of the machines are full and it's really frustrating me! If they're going to just accept new members willy-nilly, they need to prov...Read more

I used to be a member of Next Gen Memorial Drive. A once great gym when it opened, that went downhill and showed no respect to the loyalty of its customers.

Staff were arrogant, rude and unhelpful and seemed to think that working there made them something special.

Equipment was dirty and not maintained, with pieces sometimes out of use for over a week.

Changerooms were not kept clean, with towels laying around and rubbish left in lockers and on the floor.

They changed the weights gym to a 'PT Zone', which meant it could only be used if you were receiving personal training or had the top level of membership (both of which cost much more).
...Read more

I joined when it first opened 2007 and it has been a integral part of my lifestyle. I joined mainly for the heated indoor and outdoor pools & spa because public pools are so crowded. I figured at the high price there would be less people and indeed I usually get a lane to myself after 7pm.

Has huge range and frequency of classes. Although usually geared toward women, men can enjoy them too. Almost everyday there's yoga & Zumba. The gym has a huge range of equipment. Staff are very helpful and friendly. Although it's main clientele are the r...Read more