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Norwegian Jewel
Dave M.South East Queensland, QLD
The Truth About a Norwegian Jewel Cruise . . . .
My wife and I have just returned from a 12-day cruise (Sydney/New Zealand/Sydney) on the Norwegian Jewel.
We have previously been on 12 cruises from 7 to 48 nights with 5 different cruise lines ranging from 3 to 5 stars and rate our Norwegian Jewel cruise at a barely 3-star level for the following reasons:
MISSING LUGGAGE:
We arrived at our cabin to find one large suitcase missing. We made 4 phone calls to Customer Services and were told each time that it would eventually be delivered to our cabin. When at 8 pm it was still undelivered, we p...Read more
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Lou KesbykEMPSEY
- 2 reviews
Shocker
Cabin Type: Balcony
Day two into our holiday cruise i received a rather rude letter in my stateroom, a courtesy phone call would have been nicer, stating that my credit card was stopped and i had my ship card cancelled,having checked and called my bank it had never been stopped..it was the the ships staff's fault..no apology and rude service at the service desk.
Drink package extremely too high. My wife did not drink, but was forced to pay $1,700 for both if interested. The drinks were grossly overpriced and had another 20% added on top plus U...Read more
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Brian
- 5 reviews
New York to LA via Panama Canal - do yourself a favour - DONT
In honour of my late father our entire family went - food variety was poor, level of service from front desk was poor (arrogant), only 3 or 4 ports were dedicated cruise ship terminals, the rest were shipping container ports, a number of the ports/towns were unhygenic and dangerous - if you did not book a shore excursion with NCL, they did not care about your welfare - tried to charge each client $14.50 per day service charge - this was not advised prior to the cruise..all in all a money grabbing exercise...only shining light was the restaurant waiting staff and Chester (our room steward)
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lb2017Melbourne
- 8 reviews
- Verified customer
Terrible experience - never again NCL
My wife and I recently completed a cruise on board Norwegian Jewel from Singapore to Sydney departing 12th November 2018.
We had decided to make this cruise principally due to the itinerary with two day stops in Bali, Darwin and Yorkey’s Knob (Cairns).
As some background – my daughter completed a Master of Education (Indigenous Education) in 2015 and undertook work in several remote Indigenous communities throughout Australia.
These included [name removed] in the NT (320 km southeast of Darwin) and also both Djarragun and Yarrabah sout...Read more
heast of Cairns. Due to my own work commitments however we were unable to visit her during her contracted periods at these communities and experience for ourselves what this would have been like for her.Similar opinion? Write a review on ieatwords.com.au!
Should have been better
We did a repositioning cruise to Singapore. Had a balcony stateroom which was standard, steward was good. Also given food and beverage packages. First we ran out of rose, then pinot grigio, cider and some beers, the wines for the package were around the $9 a glass, when we ran out of the pinot grigio we were served was an Australian brand, retails for $6 - $7 dollars a BOTTLE. We also ran out of cornflakes and skim milk, the food in the bistro was fatty and meat and eggs undercooked. Plates chipped and dirty, no teaspoons or saucers, tables a...Read more
nd floors not cleaned. We made bookings for the speciality (????) restaurants to be told you have to wait, we are not ready. If you want a deck chair, take an inflatable one. Tours are expensive and boring, I refused to pay $15 to get a bus to just go to Brisbane, no surf beach tours, golf or fishing or local shopping tours. A lot of staff joined the ship in Sydney, hence they did not have the basic skills and no guidance, supervisors were running around with paperwork. Over all the trip was poor, I could not recommend this run down boat to anyone. No laundry facilities, daily crosswords etc were all American, no fresh produce, celery etc brown, the boat was restocked in Singapore as we disembarked. Do a lot of research before you book. The company we booked with had now ceased trading.Similar opinion? Write a review on ieatwords.com.au!
BradSydney
- 7 reviews
- 2 likes
Families be aware of room configuration
Having travelled with NCL previously we booked with them again now they have the Jewel based in Australia as their family rooms were quite spacious compared to the 5 other cruise lines we had travelled with. The Norwegian Jewel is the exception to the rule, instead of having 2 fold down bunk beds from the ceiling or wall that are stored away during the day, the Jewel has a single bunk and a folding bed that is approx 2/3 the width of a single bed. The fold away is usually stored under one of the 2 lower beds so a family of 4 has only 1 bed to s...Read more
tore suitcases under as the crew refused to store them else where. As we were on a 14 day cruise we had 4 suitcases so the room attendant left the foldaway out the whole cruise meaning a room of beds, left wall to right wall with no way to move around, just climbing over the beds any time in the room, all 4 of us could only be in the room at once if sleeping. To add insult to this the 4 person room has 3 drawers, 3 shelves and a wardrobe only 70cm wide for hanging, meaning a family has to live out of their suitcases for the trip due lack of clothing storage. We had booked direct with NCL over the phone and the configuration was explained to us as the same twin bunks as the Sun/Star we had travelled on in the Caribbean and on asking the crew onboard we were initially dismissed with "all our ships are configured this way" until i explained we had travelled on 2 of their other ships that were definitely not this way, when they realised we knew what we were talking about they backtracked. Half way through the cruise we were offered an additional cabin (5 floors away) for an additional fee after a passenger left the ship ill as the ship was full previous to this. The quality of NCL's offering on the Jewel is certainly of a higher standard than the other cruise lines based in Australia but if you are a family be aware that the family room configuration is a significantly lower standard than one would expect for this company. In hindsight it makes me realise why NCL regularly offers 3/4th person in same cabin for the cost of taxes only (no cost to cruise just pay fees and taxes) and then try to charge you $14USD per person per day gratuity charge ($56USD [$72AUST] a family room per day) whilst i understand this is the norm in the US if you intend to be based out of Australia I believe it should have to be disclosed at the time of booking as it added more than $1000 to the cost of our trip. NCL are, in all other aspects (food/entertainment/staff/service) superior to P&O and Royal Caribbean but as a family i would not travel on the Jewel again unless in 2 rooms (doubling the price for a family) Brad & NicoleSimilar opinion? Write a review on ieatwords.com.au!
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