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Craig PatersonSouth East Queensland, QLD
Excellent Service and Value
Prompt and efficient service. Great value for money. Easy booking process. No hidden charges and excellent cabin location. Our first open sea cruise and this was a value trip to see if we really enjoy cruising.
1 comment
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Dave B
- 2 reviews
Looking forward to our cruise
Book our cruise with Michael Marcelo, he was very helpful & understanding . The deal was very good
& he also explained all requirements needed for cruise . Great customer service, would recommend to
anyone looking for there next holiday. Thanks Michael.
1 comment
Company RepresentativeTravel Megastore
How fantastic! We can’t wait until you return so we can help you with another great adventure. We appreciate the time you’ve taken to leave a review.
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Alf B.Greater Melbourne (Outer), VIC
Exited to be going on another cruise
Everything has been perfect with the booking Michael Marcelo has been extremely helpful with everything excellent to deal with regret going to FLIGHT CENTRE last year totally useless never again
1 comment
Company RepresentativeTravel Megastore
We are so pleased to hear that you are happy with your experience! Michael will be happy to hear of your positive feedback as well. Enjoy your cruise and we look forward to helping you in the future.
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KatNorth Queensland, QLD
- 2 reviews
- Verified customer
Mega Cruise Store have restored my faith
EDIT 26/01/20 - Mega Cruise Store investigated and resolved my issue with their affiliate Shore Excursions and I was issued the refund I requested.
Though Shore Excursions Tours are excessively priced I can confirm that Cruise Mega Store who works with them actioned my complaint in a timely and professional manner and this was resolved to my satisfaction.
This has restored my faith in Cruise Mega Store and I am willing to book with them in the future. Though Cruise Mega Store do not control the pricing of Shore Excursions - they do recommend bo...Read more
4 comments
Company RepresentativeTravel Megastore
We really appreciate you taking the time to leave your feedback and we are sorry to hear your experience hasn’t been everything you expected it to be. We would love the opportunity to rectify this for... Read more
you. To ensure your contact details are kept secure we would ask that you please email [email protected] your best contact number so we can be in touch. Thank youI emailed the address you asked yesterday and have supplied documents clearly showing the cruise line prices for the same tours I booked hundreds of dollars cheaper.
I look forward to hearing back fr... Read more
Company RepresentativeTravel Megastore
Thank you Kat. We can confirm we received your email and will be in touch to discuss further.
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Sharon BechazSouth East Queensland, QLD
Great Customer Service Jodie
Booked a cruise with Jodie she made it so easy
The price was great she took care of all my needs.
A great experience all around and I like that she will follow up.
1 comment
Company RepresentativeTravel Megastore
We love to see when our members are happy and enjoying using our services! I’ll be sure to pass on the positive review. Thank you.
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Great service!!
I started an online chat with Heather and she took all of the details and got back to me with a very competitive price and I booked with her!! She has made very sure that my husband will be treated special for his birthday and I look forward to the trip with my family soon. Thank you, Heather!
1 comment
Company RepresentativeTravel Megastore
Ensuring that our members have a positive experience right from the beginning is our top priority and we are glad to see you are happy! We will certainly let Heather know of your comments and we can’t wait to help you book your next holiday!
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Efficient Customer Service
First time booking cruise, Isabella explained everything that I asked, efficient booking
2 day cruise, price was good, upgraded to a balcony, Isabella understood exactly what i was looking for re: Cabin
Isabella phoned the day I made my enquiry online, and I had booked it that same day.
Price was a factor, it was only two days so very reasonable.
1 comment
Company RepresentativeTravel Megastore
We love to see when our members are happy and enjoying using our services! I’ll be sure to pass on the positive review.
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DianneGippsland, VIC
So easy to book with Heather Shane
Very easy, Heather handled all my inquires and then booking very professionally.Great online support then followed by phone help. This was my second booking and it won't be the last.
1 comment
Company RepresentativeTravel Megastore
We love to read when our members enjoy using our services and thank you for taking the time to leave your review. We will be sure to pass this on to Heather!
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MickWide Bay-Burnett, QLD
Exceeding our expectations
This was to be our second cruise and we were taking the Grandkids on a sampler out of Melbourne. Two weeks prior to departure My wife broke her ankle which required surgery and no more travel for at least seven weeks. The cruise megastore looked after everything, they spoke with Carnival to replace us with my daughter and her husband so the grandkids wouldn't miss out. They even organised a refund on our insurance and all from a phone call for help. This removed a heap of stress from our life. The cruise megastore and Carnival Cruises have our heartfelt thanks. A special mention to Isabella Clarke, we will be in touch to travel again when once more mobile. Thank you. Mick & Rhonda Allman
1 comment
Company RepresentativeTravel Megastore
Thank you so much for your positive feedback and we are so pleased to hear that you are happy with your experience. We will be sure to pass on the feedback to Isabella!
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Alain
- 2 reviews
Awesome service from Jodie
The service was great Jodie went through everything with me she even called me back so I could organise a few things and the next morning all emails came through with all conformation
1 comment
Company RepresentativeTravel Megastore
We are so pleased to hear that you are happy with your experience!
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Excellent customer service and support
The travel consultant Heather Shane provided excellent advise, service and cruise information and support throughout the booking process via emails and phone calls. Cruise was from Sydney to New Caledonia.
1 comment
Company RepresentativeTravel Megastore
How fantastic! We hope you enjoy your well deserved holiday!
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NoraSydney, NSW
Prompt and Professional
This is the second time we have booked our cruise with Isabella. Her customer service is second to none! Every part of the booking process was an absolute breeze! plus she was able to give us an awsome deal! All our enquiries were responded to promptly and professionally. Cant wait to deal with her again.
1 comment
Company RepresentativeTravel Megastore
This review has made our day and no doubt Isabella's also. We will be sure to pass on this fantastic review!
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KathyVictoria
Customer Service Ash Alcock
South Pacific cruise, first time cruisers. Customer service from Ash Alcock is fantastic, very patience and helpful with all my enquiries and our needs. Respond time was quick. Thank you.
1 comment
Company RepresentativeTravel Megastore
We are so pleased that we could help you and we hope you enjoy your well deserved holiday!
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gelMetropolitan Adelaide, SA
Customer feedback Jodie O'Niell
Jodie was very helpful. She did what she said she was going to do which was pleasing. She was polite and pleasant to deal with,and I believe she was understanding and did try to get us a good deal.The reason for the 4 star rating is that Megastore could not match Expedia's price.I have no problems in recommending her to prospective clients.
Regards
Gel andLil
1 comment
Company RepresentativeTravel Megastore
Thank you for letting us know about this and taking the time to provide your feedback. We hope to book you many more holidays in the future!
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Great Value and Fast Service
We contacted Cruise Megastore and Wayne assisted us immediately with details of the offer we were interested in. We had to confirm a few details of our trip and Wayne called back advising that the offer was still available but that only one place was left. He was not pushy but was most helpful and we booked immediately. Thanks for the assistance.
1 comment
Company RepresentativeTravel Megastore
Hi Michael,
Thank you very much for such a great review! We work really hard to offer the best deals to our valued members, so I am happy to see that reflected in your review. I will ensure Wayne gets the recognition he deserves.
Happy New Year!... Read more
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JoannPerth, WA
Excellent Customer Service
Thank you Heather Shane for helping me book our upcoming Cruise, your customer service skills were excellent. I will definitely book any future cruises with you.
My daughter and her partner are very excited about there impending Cruise, and it made a great Christmas Present :)
1 comment
Company RepresentativeTravel Megastore
Hi Joann,
We put customer experience and satisfaction as our priority and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again!
Happy New Years!... Read more
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RaymondSouth East Queensland, QLD
Excellent Cruise booking service.
Thanks Heather Shane for your excellent assistance in organising cancellation of a cruise and booking another cruise for my wife and myself. Prompt phone calls, reliable information and a fantastic price as well.
Raymond.
1 comment
Company RepresentativeTravel Megastore
Hi Raymond,
Ensuring that our members have a positive experience right from the beginning is our top priority and we are glad to see you are happy! We will certainly let Heather S. now of your comment... Read more
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Hot StuffGreater Melbourne (Outer), VIC
Excellent servi
I booked a cruise with Jodie ONeill and her service was first class. Would definitely go through here again. She gave me all of the information I requested and was very courteous in her demeanour.
1 comment
Company RepresentativeTravel Megastore
Hi there,
Thanks for leaving such a wonderful review. We are glad that you enjoyed our services; our dedicated agent Jodie, will be pleased to learn of your positive feedback.
Happy New Years!... Read more
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WendyGreater Melbourne (Metropolitan), VIC
Great service
Quick answer when calling the main number put us in contact with Darren Sharman. He was professional, friendly, capable, accountable to his word and timely. Thanks to his follow through we were able to upgrade from an online inside cabin originally booked with another company to a balcony for $10 each with no headaches.
Thanks. Will be using Cruisemega store again.
1 comment
Company RepresentativeTravel Megastore
Hi Wendy,
We love to read when our members enjoy using our services and thank you for taking the time to leave your comments. We’re so pleased you are happy with your experience & I’ll be sure to pass... Read more
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Julie-Anne S.South East Queensland, QLD
Really helpful and efficient.
Thanks Darren S for your excellent, efficient communication that helped us save time and money in the booking process for our cruise. You went above and beyond to assist and quickly responded to our multiple questions.
1 comment
Company RepresentativeTravel Megastore
Thank you so much for your positive feedback. We are pleased to hear you are happy with your experience and look forward to booking you more holidays in the future!
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Questions & Answers
Paola F.asked
Any information about cruise megastore 2 for 1 vouchers? Are they worth buying?
1 answer
Company RepresentativeTravel Megastore
Hi Paola, thank you for reaching out to us. We do have a 241 rewards program and if you would like some more information please contact us on 1300 859 861. We look forward to hearing from you.
Yvonne K.asked
Just read the reviews after joining up for 241. I am a bit nervous about you deals. How can I be certain you have my best interest at heart?
1 answer
Customer ServiceTravel Megastore
Hi Yvonne, We can guarantee that we will provide you with the best deals in the market when booking your cruise and certainly do have your best interests at heart. Depending on what you book you can literally save yourself thousands of dollars. As your sales consultant would have mentioned the TwoforOne pricing is based on the first passenger paying the original cruise fare plus government fees and port charges. The 2nd passenger pays just government fees and port charges. These government fees are required to be paid by law. If you have any further concerns, please do not hesitate to contact us. There are always fantastic deals around and they chnge daily so make sure you read your TwoforOne emails and regularly check out the site.
Kaye Casked
What IS 241? Some reviews are not complimentary and this makes me nervous re my current booking for cruise in October on acific Dawn.
2 answers
The prices i was told by 241 rep did not match the over the top prices on their site. I kept getting told management would be in touch with me in 24 to 48 hrs.that was the end of last year. Still no contact. I told them i wanted my $ back. They dont get back to you and when they do its just another rep saying sorry cant help. Management will be in touch in 24 hrs. Rubbish. Would not recommend.
I have co concluded my booking for the cruise on pacific dawn and have found the travel consultant, Danielle, very helpful. I feel completely confident that all has been handled with professionalism. My only concern would be in trying to make phone contact I found I was put through to a call centre in the Philippines
However once I emailed Danielle she was very prompt in phoning me back
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Company RepresentativeTravel Megastore
How fantastic! We can’t wait until you return so we can help you with another great adventure. We appreciate the time you’ve taken to leave a review.