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Norwegian Star
Robert WGreater Melbourne (Outer), VIC
- 5 reviews
Disappointing experience
After previously enjoying very exciting sailing experiences with Carnival Liberty around the Mediterranean and Royal Caribbean around Asia, my wife and I recently booked a Mediterranean cruise with Norwegian Star departing Venice and sailing around the Greek Islands before returning to Venice. I can only describe this cruise as disappointing by comparison. Unlike the other cruise lines where the crew were exceptionally friendly, only around 60 % of the Norwegian crew displayed a bright and friendly attitude. The rest seemed to forget that passe...Read more
ngers are not an annoying interruption to their work, but are the purpose of it. Perhaps they are just poorly trained (and paid). Some of the staff in the restaurants were too easily distracted by other staff members, to properly deal with diners and Norwegian always seemed to have their hand in our pockets with their double add-on gratuities for drinks, despite us having paid significant gratuities upfront as part of the booking process. We were told that the cabin water was not fit to drink, but unlike the other cruise lines, no bottled water was supplied to our cabin, but instead had to be purchased. Upgrade and drink packages advertised online didn't materialise.Similar opinion? Write a review on ieatwords.com.au!
John ScottTIMBOON
- 6 reviews
- 4 likes
be wary if departing from Barcelona
Booked 11 months in advance to sail Meditteranean from Barcelona. 24hrs prior to departure received email advising departure port changed to Tarragona over 100 k's away. Meanwhile we had booked accommodation close to Barcelona port and were asked to get back to airport to catch a bus provided by Norwegian to Tarragona at a cost of $30US each. We stood for 3 1/2 hrs waiting- no seating- no water and the Norwegian staff had no idea of what was going on. Most of the passengers were elderly and in a similar position to us having received late noti...Read more
fication. We are aware of others actually arriving at the Barcelona port and told to catch taxis at their own expense. This is no way to start a holiday. We have since approached Norwegian suggesting they should refund the bus fare only to be bluntly told that they reserve the right to change ports and that we should seek refund from our travel agent. ( why??) The cruise itself could only be described as 2 star - drink service good - food ordinary - 'picture' window cabin tiny and basic - entertainment poor - shore excursions grossly overpriced - fortunately staff very good. Only our second cruise and falls well short of our experience on Princess Line. No more Norwegian for us.Similar opinion? Write a review on ieatwords.com.au!
MarianneGreater Melbourne (Outer), VIC
- 6 reviews
Great itinerary but too many problems onboard
The embarkation in Singapore was a complete shambles! Stood in various lines for about 2 hours - this has never happened to us on other cruises.
We had a Mid-Ship Balcony cabin on level 10, which was quite small. There was a sliding door between bathroom and toilet making it so cramped that we had to squeeze in sideways! Provided lotions, soap etc. were of low quality (I knew the ingredients list). Cabin service was bad: we had to ask /leave notes for everything (replenishing coffee, lotion, face washer).
Too many things on the Star we...Read more
nt wrong or weren't good to make this cruise a pleasure. The ports were great but the order was sometimes baffling: some ports were re-visited and others not long enough. Staff was mostly good, except at Guest Relations desk (where it really matters!) who were unhelpful, sometimes arrogant and often ignorant. Information about upcoming ports was posted after we had been or in strange places so hardly anybody saw the info. Entertainment was often amateurish and repetitious, and activities were boring and repeated. The food was very good at the Buffet but dismal in the Aqua and Versailles restaurants (slow service, food never hot, often overcooked and the menu also repetitious and uninteresting). Even the specialty restaurants were nothing to write home about - we only liked the French restaurant, very sophisticated. The shops hardly varied their items throughout; some of the sales were held in the wrong place and therefore were chaotic and frustrating. The one terrific spot for us was the O'Sheehans irish pub, where the atmosphere was great, the staff very helpful and nice, service always speedy and the food was good - also the nightly music by the Melodic Trio which you could see and hear from the Pub was fabulous. We did like the ship's many bars, helped by the free drinks package (which we definitely would NOT have purchased at the price). The shore excursions were very expensive and often not as described.Similar opinion? Write a review on ieatwords.com.au!
SmirnMelbourne
- 10 reviews
- 1 like
- Verified customer
NCL Tier one prices but only a tier 2 cruise line
The trouble started at checked in at dock and only got worse. The check in staff were clueless, had no idea how to use computer system. They gaves us a letter explaining that our ports had changed. From 10 different ports we now had three stops. A few people got this information 2 weeks earlier, most didn't. Getting on the ship was a farse with staff making announcements communicating different details to what the staff at the gate were doing. Thus went on for half an hour. I'm sure they do this dozens of times a year on each of their ships...Read more
. It was so unprofessional and farsical. Boat overall was OK 3/5, food was 3/5. Overall boat cleanliness was below par. Gennerally staff had no idea, except for our room atrendant and some of the bar staff. Most questions had to be refered to the Officers. Some google searching found that NCL were "limping" this ship around its cruises for at least 3 weeks before we boarded (start of December ) and at end of January it was still dropping ports at last minute. There was even a protest by passangers in Darwin. It made the news. Don't waste your money. Book with Royal Caribbean or Carnival and enjoy the experience.Similar opinion? Write a review on ieatwords.com.au!
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