NRMA double dipped in my bank account for my life insurance policy. When I asked for a refund they said no. When I told them I would speak to management they put me on hold. They said it would take 3 business days. They then disallowed me to leave the mandatory feedback to rate them on their service. Absolutely disgusted with the customer service and the crap of the company. NRMA = crap.

Avoid these corporate thieves at all costs! Don't trust them whatsoever! Pure filth!!

Avoid this policy. It took two days to even get it approved and is proving next to impossible to cancel at the end of the 12 months. They make every effort to avoid cancelling the policy. They try to read you product statements and try to put you on hold when you eventually get through to a person after saying you want to cancel the policy. I have actually had to put a complaint into the ombudsman to get my policy cancelled. Normally I would give five stars to any NRMA policy but this department is cult-like in its determination to not let you cancel the policy.