OFX (page 3 of 10)

Made a transfer to India on a Monday and received a confirmation email that the funds had been paid on Tuesday. Money hasn't arrived up until even the next tuesday. Its been a week and the money transfer is for emergency medical expense overseas. Calling them is the most frustrating experience. No one has a clue about what's the status of the money is! Each time it's a different customer service person, who would give a different date on when they had made the payment. Its a big smoke screen and nothing is transparent. Pray to god that I will get my money at some stage!!

I told them that I was confused with the way their website works and that I was looking at other companies like TransferWise and they straight up told me You are better off using transfer wise. And then hang up on me. Worst experience with customer service Ive ever had

Preempted an international transfer for ongoing business expenses, didn't setup the account in time even though they had over 4 weeks to arrange and missed the deadline to make the transfer.

I have NEVER received worse service from any company EVER! It is hard to fathom why service centre staff would go our of their way to try NOT help instead of being helpful if you giving them business.
I was about to do my 3rd transaction with them when I was spoken to again in a way that is not acceptable EVER.

OFX seriously? Have you not heard that in these days customer service is the only thing that sets you apart from your competition?

I just called another Forex company and you can not compare. I don't even know why I bothered after the first bad mannered staff member.

Have used this guys for over 12 months now, monthly. Large and small amounts. Money arrives quickly, great comparable rates, respond quickly to queries, and no fuss. Took a while to meet all the regulations at set up but I understood that is due to the money laundering rules they must abide by. Highly recommend.

Tried sending just $600 AUD to a friend in Thailand so that they could book some accommodation and transport for me for an upcoming holiday. All fairly unstructured with no firm plans - didn't want to be tied down to any particular schedule. OFX took my money held it for two days then rang me demanding an invoice to support the transfer otherwise they wouldn't process. Obviously cannot provide an invoice so now I have to spend time collecting all the screen shots for the transfer in an attempt to get my money back from these idiots.

My first impression of OFX was great. But my first transaction was horrible. OFX took my money then moments later they called to say that the transaction was cancelled by their automated internal risk assessment software system. I was told that my transaction did not meet their risk assessment criteria and that they were heavily regulated. I was given no specific policy, rule or law that I was not in compliance with. I was given no mechanism or indication about what I did "wrong" nor any opportunity to remedy the situation or recover the tr...

I used this service on several occasions when transferring money to Europe. Initially there were a few documents to fill in to verify ID. But once that was done the transactions were smooth and efficient. They saved me money as well as they're much cheaper than the banks. I'm very happy with them and will continue to use them into the future.

Stay away from this company. Hit me up if you want the story but OMG this was the worst experience ever.

Long delays getting money anywhere, expensive, no customer support. Please please please avoid.

Even my experience was rough at the beginning, but cannot regret that their Customer service team had gone above and beyond to sort the issue.
Special thanks to Champion BaileyS for great efforts, professionalism, patience and perfect client management attitude!
Enjoy your very well deserved weekend
Yours respectfully
MK

I have been waiting 2.5 months for some cash to be transferred, I have spent a lot of time trying to understand why the delays have occurred and have found this company to be a huge disappointment.

Hi. Organised a transfer when I set up my account. All done in a very timely and effective manner with funds fully transferred in 3 days with a great exchange rate and you can call them 24 hours to speak to someone if you have any queries. Fabulous!!

Its a shame I can only give them 1 star :(
I just wanted 700 USD and its been 4 weeks and still no money has been transferred!!!!
Do not go to them!!!!
I have so many emails of lies from them!!
I still dont know if I will get my money!!!
Last email was on friday and they said their bank has released the money and I will get it on Monday ... will its Friday and still no money!!!!!
DO NOT GO TO THEM!!!!!

Wanted to do a one off transfer and locked in a FX rate via their website after creating an account. Transfer got cancelled and I had to speak with one of their representatives. Was advised a significantly lower rate would be offered and the original rate was no longer valid, checked spot rate and there was no movements. Checked their online booking service and there was also no movement. Didnt waste my time setting up a new transfer only to have it cancelled again, save yourself the time, these guy have no idea what they are doing.

I need to make some small transfers for utility bills, and after signing up for an account with OFX and uploading my passport I received a welcome letter and thought all was well. Then the fun started when they needed two docs proving my identification and address (which I promptly supplied). After over a WEEK of calls and emails -- all with different reps and all saying something different -- nothing has been sorted out. It appears that there is no continuity or organization between the AUS, UK and US offices. I have signed up with other comp...

I initiated a large transfer with OFX and was unable to make the payment due to it being well above what the transfer limit that my bank allows with due to OFX being an “untrusted company” upon realising this I immediately sent my “account manager” an email informing them of this and asking for a suitable resolution.

I heard nothing in reply for 5 days until a different “account manager” told me that I would need to pay the money ASAP or would be required to pay over $5000 AUD in penalty fees as the exchange rate had changed over that time. ...

This is the first time I've used OFX instead of a SWIFT bank transfer and what a disappointment! OFX told me they are faster than SWIFT because they transfer money within the foreign location, from bank to bank, so there are not delays once you pay OFX. I set up the transfer request, paid OFX via instant pay in a bank-to-bank transfer (so they received my payment same day). It took them three days to confirm receipt of the money and another day to transfer funds to the foreign bank...which have still not arrived. Called their call centre and wa...

Lost $1400 dollars on return exchange rates after money was returned to me... then the excuses came flooding in... but only after repeatedly calling for answers...
Will haunt you with follow up calls, emails, promising to be your personalised client manager prior to you parting with your money but as soon as you pay the funds, contact stops...
Only two reasons why I have given one star rating... for one, I can't give zero and secondly, they did manage to complete my $50 trial transfer to ensure the funds would reach my recipient... but it took 5 days! Sending anything larger creates astronomical problems...

After having an account for a couple of years, our latest engagement saw them cancel our account. I am told there were compliance issues. I am a compliance nazi, our operations are clean as a whistle. What I found to be beyond obnoxious is that way that they treated us during this transfer. It was held up in the process and when we enquired they wanted more and more paperwork. Then over a 6 week period, TWO of their consultants confirmed they would work with us to work out the bugs. Then after the payment was late and OUR reputation was put on ...

I just made a transfer from Sweden to Australia and I'm very happy with the ease of the process. Phone support was very good and it was easy to set up a new account. Before transferring I checked the exchange rate on netdania.com where you can see rates in 'real time'. I phoned up to get a quote which was around 0.5% (probably less) from the spot exchange rate. (for smaller sums you'd get a worse rate I'm sure) I locked in that quote and made the transfer from Sweden to a domestic account. A day later the funds were transferred to my aussie account. No extra fees. I'm pretty sure going through the banking system I would have had to pay fees, got a bad exchange rate and it would have taken longer. Happy customer!

I have used OFX for some time. Once set up, the service itself is fine. However, they used to have very competitive rates for transfers but this has been slipping. They are no longer that competitive. Need to shop around to get the best rates. Most of these services offer you a great initial rate, but then you have to keep comparing because the rates become very ordinary.

Ohhh boy - I’m still on an early stage of using this services, not sure how to handle it. I have 4 international transfers lined up but I was waiting to see what’s the first experience like. I love the update from their customer service team including online update. I transfer AUD to $2730 FJD. Fees of AUD$15 was also charged, NAB charged $10. With OFX exchange rate, it turns out to be a bit better than NAB. Cut long story short, it was paid in to my Fiji bank account with less $10 FJD. Together with bad reviews online, i will better stick with NAB for now!

I started a new transfer with ofx around a week ago which they cancelled on their own accord citing security compliance. When I called them up they told me they had not received the money inspite of me getting a confirmed transfer from my bank. After 3 calls to them and having to send them screenshots as proof that I have transferred funds to them they manage to find my funds :/ All this and they still have the audacity of charging a fee of $15
Never going to use them again

Have used OFX for a number of years. Quick, efficient, good rates. I was however somewhat disturbed when my OFX account was hacked and my information compromised. I didn’t think that OFX response or security protocols were up to scratch given that they changed only my username and password. Long story short money was recalled and we "only" lost A$4000. OFX gave no other recommendation re security such as warning your beneficiaries or changing email passwords. So this is a reminder that you need to look after your own security as these compani...

ASX company and good rates, was why we initially dealt with OFX Found our financial transaction was smooth and professionally handled. (Unlike dealings with ANZ bank another time which also didn’t have as good rates and took over a week to hit the recipient account)!
Every person we have dealt with at OFX has been extremely professional, friendly and we would highly recommend *****