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Optimum G2.3 Platinum Series
- Verified purchase
Excellent machine.
This machine does way more than what we use it for. It handles everything we throw in it with ease. The only problem we had was when the lid wasn't held down during operation and covered the entire kitchen in blended gunk. Lesson learnt, always hold lid during operation. Otherwise can't fault unit.
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DarrenPerth, WA
- 14 reviews
- 11 likes
- Verified purchase
Gutless
G2.3 blender review
Gutless
The concept is great, a brushless motor that maintains 75% power with any load put on it
The problem is the speed, it does not have enough RPM`s
it made it too gutless, would not blend properly, left chucks etc
For blending smoothies it is totally useless, it blends smoothies but very, very poorly
hence why I only used it about 12 times then I put it in the cupboard and eventually sold it cheap
...Read more
1 comment
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- Verified purchase
Great solid blender!
Firstly the customer service of Froothie is unparalleled in my experience; so hats off to Luke for his help, advice and general assistance! They are very easy to deal with and email back quickly.
I used to own a Blendtec blender and I had it for 9 years including the 1L Twister Jar so I have that as my standard. I also owned a PolyCool blender while we got the money together for a decent new blender. It was pretty crappy and fell apart very soon after a month or two.
The G2.3 is fantastic and have used it daily for the past few months. I ...Read more
love that its a Brushless motor and is far less noisy than even the Blendtec. I haven't had any issues with any of the blending itself; everything has come out smooth. I do have to do agree with someone who said that if you are blending thicker things in the 1L rotating jug and the lid pops off during blending it will most likely cause the lid scraping arms to hit the blades. Thus causing it to break or damage one of the arms. This happened to me. However just use a bit of elbow grease and push down when blending as nothing is perfectly designed. Should also note that Froothie sent me a new lid for the rotating jar when I told them about the lid incident. I think this blender is perfect for people who use it mostly for smoothies, soups, dips, etc and not so much 'heavier' or thicker things like nut butters and very thick things. If that's your style then maybe look at something that does have a higher RPM. This is probably perfect for the majority of peoples needs.Similar opinion? Write a review on ieatwords.com.au!
TaiBrisbane
- 4 reviews
- 1 like
- Verified purchase
blender
Great purchase value for money, handles all foods with ease give the best consistency. Very reliable product well built very impressive finish. Get all round product not very noisy easy to use and clean.
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InformedShopperAuckland
- Verified purchase
A little underwhelming, with needed improvements, but does a great job anyway
>> BACKGROUND
I was weighing up between the more tried and true Optimum 9200A, and the Optimum G2.3 Platinum.
In NZ, the G2.3 was on sale when I wanted to purchase a blender, and the 9200A was not. So I bit the bullet and went for the G2.3, despite seeing mixed reviews and opinions expressed online.
I have experience with various models of Vitamix, and had always intended to one day get either a Vitamix or Blendtec blender. Alas, the price of these devices in New Zealand is prohibitive ($1300K ++). The G2.3 is almost as expensive, but on sale ...Read more
(at $650) it seemed well worth getting. >> BUILD QUALITY I was disappointed to see that Froothie have resorted to using a relatively soft rubber fitting where the motor engages with the blender (the Jug/Base Coupling). They promote their use of metal for the Jug/Base Coupling on their much lower priced 8200 blender, and yet on a blender selling for 4x the price, they have a soft rubber coupling. The 9200A also has a metal coupling, as do all the Vitamix and Blendtec blenders I've seen. After only minimal use, already the rubber coupling is starting to chip away. Apparently, this occurs relatively easily, especially because when blending thicker substances (like nut butters or hummus) you have to put a fair bit of effort into ensuring the 1-litre rotating jug does not lift up from the base at all. There's nothing locking it in place (which is typical for high-speed blenders) so it easily lifts off, and must be actively held down with one hand. If it lifts up, the blender will stop. But, more importantly, it can also cause the Jug/Base Coupling to get damaged if the rotating parts collide. There's almost no practical way to consistently avoid this. Looking at photos of the 9200A and the G2.1, I get the impression the four lugs that stand up from the base, which slot in under the jug, may be a little shorter on the G2.3, which perhaps makes it easier to jiggle around and lift up. That's a guess though.Purchased in December 2021 at Froothie.
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the_smurfSydney
- 6 reviews
- 1 like
- Verified purchase
Had it for 2 months now, its great
I've been using this a few times a week now for two months to make nut milk and frozen banana ice cream, so not the two easiest jobs. Its been great so far! Just chuck in some frozen bananas, press the sorbet button, and the ice cream is ready in 90 seconds. So good to be able to eat ice cream everyday!! The machine seems solid.
I had ordered the optimum 9400 but they were waiting for the shipment to re-stock so was offered to upgrade to this one for free. It was scary spending so much on a machine so I read tonnes of reviews but I am happy.
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JoJoSydney
Underwhelmed and disappointed
I got this machine as an 'upgrade' for my original optimum 9400 blender purchase and overall, I am fairly disappointed.
The machine's blending ability is alright. It makes very smooth blends even if you put nuts and kale in it, but you must blend it for longer. The smoothie function is not made for that (I have yet to make a recipe in one minute in this blender).
Ive made: walnut, kale and pumpkin smoothie bowl, banana and cauliflower nicecream, coconut butter and pistachio butter
The walnut kale smoothie required much longer than a minute ...Read more
2 comments
Athena Solutions Pty LtdOptimum Appliances
Hello JoJo,
My name is Francois, General Manager Froothie Australia. ... Read more
I wanted to thank you for being one of our thousands of Froothie global customers - we appreciate you chose Froothie and Optimum in your health and wellness journey. I would like to sincerely apologize for your experience with our product. I am surprised that your G2.3 leaves little bits of frozen cauliflower after blending and also surprised your coconut butter took more than 10 minutes to make - this should not have happened, as the product is a very powerful appliance with great feedback from clients and influencers all over the world. The smoothie function should work properly and leave your drinks smooth and flawless. I personally tried to check your case, but was not able to locate your order in our system. Please email me directly at [email protected] with your email or order number so I could personally assist. I will be in direct contact with you in order to have the issues resolved immediately and to your full satisfaction. Regarding the cleaning aspect, I would be happy to send you a few tips and tricks via email to help you out. I understand how cleaning the jug can sometimes be such a drag but keeping a few aspects in mind will make the job easier. Please note, as we have sold tens of thousands of Optimum blenders globally, we can assure you a feedback similar to yours is very unusual. Optimum pride themselves on quality in over 40 countries and as their distributor, we can attest to this (along with numerous other industry experts). More details about Optimum’s strict Quality Control standards available on their website at www.optimumappliances.com. This does not change the fact that the product apparently failed you and I will ensure this is remedied ASAP. I apologize again if you feel we did not live up to your expectations and I want to thank you for the feedback you provided as it helps us to further improve our services. In case you have any other questions, I will be more than happy to personally help, so feel free to get in touch anytime. I sincerely regret these inconveniences and hope to regain your trust as a Froothie customer. :) Respectfully yours, Francois N. General Manager Froothie Australia.UPDATE (26/11/17): Francois personally called me to have this issue resolved over the phone. He was very accommodating and friendly.
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SewAuckland
- 3 reviews
- 1 like
- Verified purchase
Impressed...
Wow ! I am impressed with this blender. Got it today and first thing I did was soaked a cup of almonds for 5 hours ( can’t wait any longer) to make almond milk. I used top speed for the 60 seconds programmed, and the milk came out smooth and creamy . The pulp is so fine unlike the ones I got from my old ( spat the dummy) blender. Will try nut butter tomorrow.
The support service guys ( Paul, sorry only got one name), are really fantastic. They were very reassuring and calm and helpful on the phone, as well as live chat. Email response - not so prompt .
The delivery was super quick too in Auckland.
6 comments
Had it for two months and today the blender has stopped working while making nut butter !, grrrrrr...I hope someone from Froothie reads this and get in touch. Not impressed,,,
Athena Solutions Pty LtdOptimum Appliances
Hello Sew,
My name is Francois, General Manager Froothie Australia. ... Read more
I wanted to thank you for being one of our thousands of Froothie global customers - we appreciate you chose Froothie and Optimum in your health and wellness journey. I would like to sincerely apologize for your experience with our product. I am surprised that your G2.3 stopped working while making nut butter - this should not have happened, as the product is a very powerful appliance with great feedback from clients and influencers all over the world. I was saddened by the fact that you had this unfortunate experience, as I was very happy to see your above positive review posted in October. Please note, as we have sold tens of thousands of Optimum blenders globally, we can assure you a feedback similar to yours is very unusual. Optimum pride themselves on quality in over 40 countries and as their distributor, we can attest to this (along with numerous other industry experts). More details about Optimum’s strict Quality Control standards available on their website at www.optimumappliances.com. This does not change the fact that the product apparently failed you and I will ensure, just as I mentioned in our recent phone call, that this is remedied ASAP. I apologize again if you feel we did not live up to your expectations and I want to thank you for the feedback you provided as it helps us to further improve our services. In case you have any other questions, I will be more than happy to personally help, so feel free to get in touch anytime. I sincerely regret these inconveniences and hope to regain your trust as a Froothie customer. :) Respectfully yours, Francois N. General Manager Froothie Australia.Further to my comments above, I am extremely happy and satisfied that the problem I had with the blender has been resolved. Frankly, I have caused the problem myself without fully following the instru... Read more
ctions properly. I would stressed that the support team has done an amazing job at guiding me thru the process of understanding the problem and ultimately resolving the problem. Their patience, knowledge of product, professionalism is outstanding.Similar opinion? Write a review on ieatwords.com.au!
Other Blenders
TIMOTHY
- 5 reviews
- 1 like
Good for making veggie drinks
We want a blender that can blend veggies as well as fruits. Not all of them do the work as some veggies are harder to blend. This one works well and you can separate the pulp easily. It's easy to assemble though the washing isn't such a chore because the machine dismantles easily and not too many parts to wash each time. The blending ability is good -- it does take some of the tougher fruits and veggies and makes a good job of it.
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Dean RNelson, New Zealand
- Verified purchase
Was well worth the price I paid.
Initially pre-ordered a G2.1 in May and on the website it stated that it would be about three weeks before the next shipment became available. After five weeks and now into June I rang Froothie NZ and enquired as why the delay and that the website G2.1 pre-orderhad been changed to end of June. The support staff bent over backwards to help and asked would I like to upgrade to a G2.3, this was the model that I initially wanted but it was too much at the time for me to purchase. I accepted and it was here in three business days, this is one machi...Read more
ne that is worth the price and cannot have anything but praise for this machine as both my wife (who is a chef by trade) and our family have used it almost on a daily basis. For people deciding on Optimum I would say do it, you won't regret it!Similar opinion? Write a review on ieatwords.com.au!
JackieNSW
- 2 reviews
- 1 like
Short circuited the power in my house!
After reading many reviews and not wanting to pay the price of a Vitamix I also opted for this blender. Whilst I wouldn't say it is quiet it is some what less noisy then other blenders I've had. It worked well for about 3 weeks until it short circuited my house and the power had to be reset at the electricity box. After that the blender would no longer work, I couldn't even get it to switch on. I'd like to think this was a random faulty unit but after reading the review of another person here from April I don't think so. Least to say I am disap...Read more
pointed because I've only had the blender for three weeks and when I placed a ticket inquiry through warranty, I was told to allow the blender to rest off power over night to see if it works again. This was incredibly frustrating because by that point in time it had already been 24hours. It took two to three days of back and forth communication before I was told I to send the blender back but that if it wasn't properly packaged and damaged in shipment it would be my liability and also if not cleaned properly there would be a $30 cleaning fee. I don't know how you can be liable for a blender that's already faulty! No one expects a product to break 3 weeks after purchasing it brand new. I think it's poor service to then turn the tables on the customer in terms liability for re-shipment and to return it to them to 'have a look at it for you.' I would have also thought an immediate replacement would have covered it, especially because the product became faulty within their 30 day money back guarantee. I'm very unhappy with the service at this point and the quality of the product. My old thirty dollar blender worked for years without being faulty, why pay $700 for something that doesn't work for more then three weeks. I was also upgraded from an order of the G2.1 as they didn't have any in stock.2 comments
Athena Solutions Pty LtdOptimum Appliances
Hi Jackie! I am glad to hear the Optimum G2.3 worked well however very surprised and apologetic about the fault you experienced and the service received thereafter
As per our terms and conditions, an... Read more
y faults within the first 3 months of purchase are eligible for an immediate free of cost replacement. I am extremely surprised this was not the case with your matter, please email me directly at [email protected] with your email or order number and I will:Thank you Francois, I'd like to add Francois rang me personally to attempt to rectify the issue. I was offered a full refund for the product which I opted for. I had to purchase a blender from a diffe... Read more
rent brand shortly after my review because my diet depended on having a blender and I could not wait any longer. I'd say that the customer service from Froothie is quite responsive and they do follow up if you are unsatisfied with anything about the product you purchased.Similar opinion? Write a review on ieatwords.com.au!
Love my G2.3 blender!!
I use it for everything from soups, smoothies, juices, nut butters to nut milk. Quiet and creates great products. Couldn't be happier with it!!
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jimbo511
- 2 reviews
Quiet and Efficient
I originally purchased the G2.1 and though the results were good however the noise level was fairly extreme. Shortly after the purchase Froothie offered a discount on the G2.3. They made me an offer to do a switch and I accepted. The power, lack of noise and even the weight of the G2.3 is tremendous. I guess brushless electric motors for blenders is the way of the future. I use it quite regularly and the blender has stepped up on every occasion. If you catch it on sale buy it as it's well worth it.
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SharonSunshine Coast
- Verified purchase
Thrilled!
I use my blender at least once a day and couldn't be happier! I was offered an upgraded from the Optimum 9400 to the Optimum G2.3 blender for an extra $99 and after talking with a sales person from Froothie decided to go for it. The blender fits nicely on my bench top without taking up too much space in my little kitchen and looks cool! I use it to make my almond milk daily and the result is beautiful creamy milk. My smoothies are a perfect consistency, blending up nuts, seeds, frozen fruit and greens perfectly. I have made delicious coconut ic...Read more
e cream with frozen bananas and used it to chop up nuts and seeds for my muesli. The machine is quieter than most which is great as I have a very anxious dog who freaks out with loud noises, although he does leave the room when it's in operation. All in all I am thrilled I purchased the Optimum from Froothie who's customer service is excellent in my view, and thrilled I made the upgrade at the reduced price!2 comments
Further to my review above: I have not used my blender much at all over the past 12 months and yesterday decided to do a smoothie detox. About one second into making the second smoothie for the day th... Read more
e blender completely stops - this model does not have a reset button! This has happened once before but it did reset a few hours later, but not this time. The blender is not working at all, no display, nothing. I’ve called the froothie support number three times today, the first on hold for way too long, the second I left a message for a call back (which I haven’t had) the third I finally got through, I was told to go online and make a warranty claim which I attempted. I found the page, filled in all the fields and wrote my issues in the text box and pressed send. A blank page appeared telling me there was an error and try again, all the information had disappeared. Completely frustrated and disappointed after giving such a great review and apparently nearly 3000 people have read it! I hope someone from Froothie reads this and can provide me with some support!Latest Update. Finally got through by email to the support team and after several emails back and forth the support team from Froothie have sent me a replacement base. I asked if it was new and the re... Read more
ply was that they didn’t currently have a demo model so they were sending me a new one! I expected it would be a new replacement as mine is faulty and under warranty. On arrival (base only) it was obvious the unit had some minor signs of wear and tear so not new! I did a test run and had to select each option two or three times before the unit would respond and it did not respond at all to the pause option. So Froothie have now sent me a used and faulty unit to replace my faulty unit. I sent another email off to the support team and copied in the General Manager Francois Nassif. He replied briefly asking for 24 hours to investigate the matter and said he would update me in due course.Similar opinion? Write a review on ieatwords.com.au!
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Very impressed with my blender. Juices and smoothies are a dream to make. Now I am off to try som nut butters. Happy blending!!
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Gordon ASouth East Queensland, QLD
- 2 reviews
- 2 likes
Fantastic Blender and excellent customer service
I did a lot of research prior to purchasing this blender. Couldn't be happier. Great functionality, powerful and so quiet compared to other blenders. Handles everything you throw at it with ease. Best customer service I've ever received. Highly recommended.
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nicky52MELBOURNE
- 13 reviews
- 6 likes
Trips the power......
As with other reviewers, after much deliberating and tossing up between an Optimum and a Vitamix, the big money difference, and the many great reviews online, swayed me towards the Optimum. I originally purchased the 2.1, but was offered an upgrade to the 2.3 as none were in stock. Too good to be true? (I now think so). I liked the look of the 2.3, maybe not as "sleek" as the 2.1, but still really nice. Also liked how much quieter is was than any other high powered blender I have heard before. Unfortunately, it has been nothing but a disaster...Read more
, with my power tripping nearly every time the jug is either put on, or taken off, the base. When it works, it is fine, have made good smoothies, ice creams, hummus and soup, as long as I remember to turn it off at power point before touching the jug (I have many other high energy appliances, and never had this problem before). Better than a Vitamix I'm not too sure... I contacted customer support straight away, and have asked for it to be returned for my original 2.1, which I am now being told is still a few weeks away (maybe longer). I was also told my 2.3 would be inspected/repaired and a new one given if it was deemed to have a major fault, which I found a bit annoying as I had already deemed it a major fault straight out of the box, surely an immediate brand new replacement is the only acceptable response?? I am considering just asking for a refund, and getting a much more expensive Vitamix. (which I do feel is largely overpriced, but maybe you DO get what you pay for?) On the whole, a really disappointing experience for a still none too cheap item3 comments
Athena Solutions Pty LtdOptimum Appliances
Dear Nicky,
My name is Francois and I am the General Manager at Froothie Australia.... Read more
I am very sorry to hear that the blender is tripping the fuses in your house. This is most unusual and very inconvenient. We take any quality issues very seriously so please rest assured that we will rectify the issue for your promptly. Could you please email me your order details and name to [email protected] and I will attend to the matter personally. Kindly awaiting your reply :) FrancoisAs requested, I have emailed you, thanks
After being contacted by Francois @ Smoothie, I give him all credit for going above and beyond in trying to resolve my issue, which I do appreciate, and restores my faith in Customer Service. Unfortu... Read more
nately, it came too late and I had already ordered another blender elsewhere, and requested a refund from Smoothie. I like to think I was unlucky in receiving a faulty unit, and when it was working, I was more than pleased with the blender. I would not hesitate in telling people to give one a go!Similar opinion? Write a review on ieatwords.com.au!
Bev O
- 5 reviews
- 2 likes
so far so good
Have only used a few times but works well. Very quite
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Greg H.Sydney
- 2 reviews
- Verified purchase
A Solid, Classy and Professional Blender
We upgraded from the Optimum 9400 to the Optimum G2.3 blender several months ago and couldn't be more satisfied. This is a very solid machine. It is relatively quieter but still very powerful. No more buttons to get dirty - this machine uses a touch screen display which is very easy to use. We use it daily for blending up mainly green smoothies. There are NEVER any lumps. It pulverises everything - no matter what. Highly recommended. The support team from Froothie are very helpful and supportive and obviously care about their product and brand ...Read more
name. Well done team. June 2018 Update Still use this machine every day. It still blends all foods exactly as it did when I first got it. No loss of power that I can notice. However, the display screen has disappeared until you push the on button (the display is supposed to appear when you put the jug on the base, I think. I can’t remember now how it used to be). Jug is increasingly difficult to clean despite following the instructions given. Blades at the bottom of jug are also difficult to clean properly.Similar opinion? Write a review on ieatwords.com.au!
MarcMelbourne
- 2 reviews
- 2 likes
- Verified purchase
A pro unit
We had the THE OPTIMUM 9200A (2ND GEN) and upgraded to the new G2.3. The price difference is large. One of the best features for us is that the new unit is much quieter. At least 40% in my opinion. You also get a small second jug which is great as often you are only blending small items. Ie nuts which we do a lot of. This is a top end professional unit, so it is expensive to buy, but you do get a five year warranty and lifetime on the motor which is amazing really. Is it worth the upgrade price? Only if you can afford it as the 9200A was a grea...Read more
t unit also.So we have not had this unit long but it is really very nice. If you cook a lot and use your blender a lot I would suggest a great long term buy. If you only use your blender once a week i think the 9200A is the choice. The unit is easy wipe clean which is important also, as long term some units with big buttons gets sludge and gunk on them and this is just wipe clean. This is also a deciding factor for us with the blender and makes it a professional blender.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Juliaasked
Which is stronger, the g2,6 or the g2.3? Why is the g2.3 more expensive than the g2.6? Is the g2.6 on offer at the moment (31st May 2022)
1 answer
Athena Solutions Pty LtdOptimum Appliances
Hey Julia!
The G2.6 gives the G2.3 a run for its money.
The G2.3 is more expensive as it has a brushless motor, however we've moved away from brushless motors for the moment.
What are you looking to use your blender for?
I can let you know the best option :)
Tamasked
Hi please what do I do to restore connection between the jug bottom and the top of the motor on which it seats? This great machine has been very helpful in my business...
2 answers
Sorry I am not sure what you meant. Is the machine not going at all ?
Athena Solutions Pty LtdOptimum Appliances
Hello Tam, thank you for your message. Can you please contact our technical support team using this link http://www.froothieinternational.com/warranty.php and describe the exact issue you are having and they will assist you without further delay. We hope this helps :)
tiggy234asked
Hi Nicholas,
Took down my review as the company are doing the right thing and replacing the 2.3 for a 2.1. Just wondered if you have tried nut butter in your 2.1 and did it work. Also how is the 2.1 in comparison to the 2.3 in regards to seeds in smoothys ? I also ended up with large seeds in smoothys from the 2.3
Thanks
3 answers
Hi Tiggy,
That is fair enough. I have not yet made the nut butter. In regards to juices and smoothies I excellent so far. It still struggled with the protein balls - it did mix however - but the motor did start to burn. The g2.3 did not do anything and switched itself off.
Over all happy with the G2.1.
Thanks
Hi Nicholas, got my G2.1 today and made a smoothy same ingredients I used with the G2.3 but far superior results. Will have to try nut butter but like you very happy with the G2.1.
Mario N.Optimum Appliances
Hello,
Thank you for your feedback :) We are happy to see that you are satisfied with the G2.1.
Regarding the nut butter, you can check out our online video where we make some nut butter in the G2.1:
https://www.youtube.com/watch?v=oLbOdSXzf6w
You can also find some useful tips under our FAQ section - including the order of ingredients under "My blender won't start - what should I do?":
https://www.froothie.com.au/blender-faq/
Nicholas can also share his feedback once he has tried his own nut butter.
We hope this helps :)
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Athena Solutions Pty LtdOptimum Appliances
Hello Darren, thank you for a great detailed review. You are correct with your conclusion about the Optimum 9400 and the G2.6 (which is almost identical to the latest 9400), as well as the 9200A, bein... Read more
g superior to the G2.3. The reason for the low grunt you described is due to the technology behind the G2.3, the world’s first Induction motor blender. This allows the blender to make hundreds of smoothies a day and increases the longevity of the motor. It is a GREAT blender for making a large amount of drinks, but not the best at blending thick ingredients like nut butters. These are characteristics of the induction motor.