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fairydinkumEvatt 2617, ACT
- 2 reviews
My favorite appliance
Has everything I need- blade for smoothies and blade for nut butter/ Nutella. Can’t understand why others complaining about customer service, it’s always was excellent, never had any issues with them. When my stand blender jug wasn’t working properly they replaced it for free.
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The reviewer stated that an incentive was offered for this review
Simple to use and feels sturdy
Feels well built. Easy to clean. Not too noisy. Perfect for smoothies and sauces/dips containing plenty of liquid. Drier dips like hummus and pesto need lots of scraping and tapping but get there eventually. Lifetime warranty is a massive bonus
Purchased in December 2021 at Froothie for $275.00.
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The reviewer stated that an incentive was offered for this review
GazzaGreater Melbourne (Metropolitan), VIC
Excellent and convenient blender!
This is an excellent and convenient blender. I use it at home and take it travelling with me. Powerful and easy to use, it makes terrific smoothies and frappes. Crushes ice and frozen fruit with ease. The pulse function really helps get the consistency you want. We even bought another as a gift for family. Highly recommended!
Purchased in October 2021.
1 comment
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The reviewer stated that an incentive was offered for this review
yvonne.kleidonSouth East Queensland, QLD
My Morning Go To
This solid little machine does great work on my morning smoothie comprised of frozen berries, frozen banana, chia seeds, hemp powder, LSA, Inulin in almond milk with added ice. Yummo! Gets a beating especially when the grannies come.
A seal went and after phoning Froothie had 2 sent to me and received within three days free of charge. Also own the 8200 blender (several years) thermocook and VIBROfit.(latest purchase)
All these products are solid, well made and haven't let me down.
Highly recommended for their sturdiness, reliability and ease of use.
1 comment
Athena Solutions Pty LtdOptimum Appliances
Hi Yvonne, thank you for providing us with your positive feedback as we strive to make our customers happy!
I am very happy to know that you are enjoying your Optimu Nutriforce and Optimum 8200 Blend... Read more
Similar opinion? Write a review on ieatwords.com.au!
4speakersSydney, NSW
- 2 reviews
Great product - terrible service
Blade bearings failed after a few years, oozing black fluid. Tried to order new blade assembly and wanted to make sure I purchased the correct one for my unit. Customer "service" would not accept the name or serial number of my product, even though this was their flagship product when I bought it new. Many weeks and dozens of frustrating emails later, I took a chance on a spare part which happened to fit.
Purchased in May 2021 at Froothie for $158.00.
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The reviewer stated that an incentive was offered for this review
MargaretPerth, WA
- 2 reviews
I love this so much I use it every day.
My NutriBullet went in the bin as soon as I'd made my first smoothie with my Nutriforce Extractor. Since then I've blended all sorts of fruits and many vegetables for smoothies. It chops even the seeds so finely that I'm not aware of them, and nuts just disappear. It handles the cup of ice I always include without any trouble, although I do give it a couple of pulses to begin with. I love the variable speed and the fact that the speed increases slowly in low setting so I feel more in control. It's easier to handle than the Bullet because tight...Read more
ening and loosening the blade piece is easier and so even with arthritis in my hand, I don't have to ask for help. There's no leaking either. I wasted a lot of money trying to get cheaper smoothie makers over the last 20 years or more. My advice would be to buy this first and you can stop looking. There are none better out there.Purchased at Froothie for $173.00.
1 comment
Athena Solutions Pty LtdOptimum Appliances
Hi Margaret, I am very excited you chose Froothie and Optimum and happy to have received your positive feedback. So here is a great big Thank you from the Froothie family, we are glad to have you be a... Read more
part of it! Please feel free to share with us some of your delicious recipes by tagging us @froothie on Instagram and Facebook, or even emailing us. And do not hesitate to contact us for any questions you might have, I mean anything! Have a Froothielicious day! :)Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
MartyCAU
- 33 reviews
Garbage Product - Poor Customer Service
Finally after numerous phone calls and broken promises of delivery times it arrived - 7 weeks late.
Worked ok for the odd time it was used. Now it screams and rattles like a bearing has failed plus black liquid (oil ?) leaks out the bottom all over my bench.
Its now out of warranty and there is NO WAY I'm buying one again. This time I'm off to a reputable retailer and I'll buy a trusted brand.
1 comment
Athena Solutions Pty LtdOptimum Appliances
My name is Francois, General Manager Froothie Australia/ New Zealand
I am sorry to hear of the issue you are encountering with your appliance and the frustration this is causing you.
We pride ourselve... Read more
Similar opinion? Write a review on ieatwords.com.au!
JosieSandy Beach
- 4 reviews
- Verified purchase
Love it
I was lucky enough to recieve am optimum nutriforce extractor at Christmas.
It couldn't have come at a better time as my ninja had started leaking.
I did have an earlier good experience with this company froothie as I had bought a juicer from them a few yrs ago now that my daughter got off me for my grandson's smoothies.
I didn't expect the optimum to be so quiet and it does a great job juicing up whatever I put in there making it a really healthy but yummy household addition.
I will stick with this company.
No more headaches from a loud juicer.
1 comment
Athena Solutions Pty LtdOptimum Appliances
Hi Josie,
I am very excited you chose Froothie and Optimum and happy to have received your positive NutriForce feedback. So here is a great big Thank you from the Froothie family, we are glad to have ... Read more
Similar opinion? Write a review on ieatwords.com.au!
Great product !
This is a neat, handy, fast yet quiet personal blender. Much better than my NutriBullet and easier to clean. I especially like the sturdy quality of the cups. I love it.
Purchased in January 2021 at Froothie.
1 comment
Athena Solutions Pty LtdOptimum Appliances
Hello Chi,
I am very excited you chose Froothie and Optimum and happy to have received your positive NutriForce feedback. So here is a great big Thank you from the Froothie family, we are glad to have... Read more
Similar opinion? Write a review on ieatwords.com.au!
SharonSouthern and Hills, SA
- 2 reviews
Absolutely brilliant machine
I am totally impressed with the machines ability to do everything brilliantly. Blend, flours, nut butters, shakes, smoothies and bliss balls. Etc,etc,etc. This machine copes with everything i throw in it.
I am extremely happy.
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Optimum NutriForce Extractor
Just bought and received the extractor today. So happy to open the box and use it. Found the grinding base is stuck in the motor base. Can't rotate and remove it. Already email the support and told them I used this type of blender previously, so I know how to unlock and remove the grinding base. Now they want me to take a video and which I did.
I think they sent me a defect one. Very disappointed, I gave the support team my mobile # and they won't contact me. Just email.
The support process took too long. Not a good product support. Can someone in the company help me to resolve this. All I want is to use this new blender!!!!
Shirley
1 comment
Athena Solutions Pty LtdOptimum Appliances
Hey Shirley! So sorry about your faulty NutriForce which I am sure it has now been replaced. You highlighted a great point in your review, that we did not call you when you asked to be called. While o... Read more
ur process is to deal with all warranty cases in writing (to ensure we offer you the right advice and inspect the matter diligently), I think this needs to change. So effective immediately, I will work with the Warranty Team to change our process to allow them to call clients having a warranty issue if requested, even if it takes us more time we are 100% committed to customer satisfaction and will strive to maintain this no matter the cost!Similar opinion? Write a review on ieatwords.com.au!
SophieSydney
Poor warranty
Just recently I advised Froothie of faulty blade base in which I can’t use anymore due to malfunction of blade base. Whilst making a smoothie mind you it’s the second time this has happened where I paid $50 for the part. The part that needed to be replaced was the blade base - the part that goes between the motor base and the blending cup.
After making a smoothie the blades and the surrounding plastic body of the blade base needed cleaning (obviously, you might say). Considering that this top section is operating in a liquid environment whe...Read more
n making the smoothie and the user guide tells you to put water in the empty cup, fit it to the blender motor and run it to clean, you would expect the suppliers to accept that when the bearings supporting the moving parts fail, then a warranty claim would be honoured. Wrong. This is what I was told: "...The rubber seal that sits inside the base of the cups needs to be seated in it's groove correctly and un-twisted otherwise it may bulge into the line of the blades once the cup is attached. The seal itself is very strong and will not snap on it's own, you may not be able to see the bulge present as the contents of the cup will cover it accordingly the incident is not covered under warranty. Well in this case I need to purchase the part once again. I do like the blender but if this is constantly going to happen I might as well buy a Nutri bullet which I had before this blender.1 comment
Athena Solutions Pty LtdOptimum Appliances
Hello Sophie,
My name is Francois and I am the General Manager at Froothie.... Read more
I am so sorry to hear of the issues you have reported with your Optimum Nutriforce. Quality Customer Service is paramount, our entire business is built on the slogan “Quality you can trust”, and I am sorry that we have failed you in this instance. Please rest assured that I will personally follow up to make sure that the situation is resolved promptly and to your full satisfaction. Could you contact me directly at [email protected] with your order number or ticket number so that I can attend to the matter ASAP. I apologize again if you feel we did not live up to your expectations and I want to thank you for the feedback you provided as it helps us to further improve our services. Respectfully yours, Francois General ManagerSimilar opinion? Write a review on ieatwords.com.au!
Willoughby JohnSydney
- 2 reviews
- Verified purchase
Poor warranty support
Whilst the product does well when making a smoothie, I must advise potential buyers of our unsatisfactory experience in April 2018 when attempting to make a warranty claim. The part that needed to be replaced was the blade base - the part that goes between the motor base and the blending cup. The blade base has a coupling underneath that connects with a drive from the electric motor and on the top it has the blades that chop the contents in the blending cup to make the smoothie.
After making a smoothie the blades and the surrounding plasti...Read more
c body of the blade base need cleaning (obviously, you might say). Considering that this top section is operating in a liquid environment when making the smoothie and the user guide tells you to put water in the empty cup, fit it to the blender motor and run it to clean, you would expect the suppliers to accept that when the bearings supporting the moving parts fail, then a warranty claim would be honoured. Wrong. This is what I was told: "...note that the bearings inside the blade assembly have been damaged due to water gaining access to the underside of the base plate, accordingly the incident is not covered under warranty..."! How they established that water ingress was from the underside of the component when only the top side ever gets "dirty" therefore requiring cleaning and in any case runs in a liquid environment is beyond comprehension, especially since they have never physically examined the faulty part.3 comments
Athena Solutions Pty LtdOptimum Appliances
Hello John,
My name is Francois and I am the general manager here at Froothie.... Read more
I am so sorry to hear of the issues you have reported with NutriForce and the service you have received from our technical team. We take pride in our commitment to customer service, as per the thousands of reviews globally, and I see we have failed to properly address the issue you have raised in this instance. Such matters I and the team take immensely seriously: customer service is part of all decisions we make as a company the same way quality is part of all the decisions made by our supplier Optimum. Please rest assured that I will personally review the information from our technical team and I will make sure that the situation is solved promptly to your full satisfaction. I apologize again if you feel we did not live up to your expectations and I want to thank you for the feedback you provided as it helps us to further improve our services. In case you have any other questions feel free to get in touch and I will be more than happy to personally help. My direct email is [email protected]. Respectfully Francois N General ManagerHi Francois,
I sent you an email as requested on Saturday 5 May 2018 as requested.... Read more
Regards JohnHi Francois,
Thank you for refunding the money that I paid for the replacement blade base. It is just a pity that the customer support folk did not process my claim properly in the first place which ... Read more
would have resulted in a very different product review and rating in the first place. Anyhow all is good now thanks to your intervention. I feel a lot happier now.Similar opinion? Write a review on ieatwords.com.au!
DianeMelb
- 3 reviews
- Verified purchase
Best compact blender on the market.
I recently started using the Optimum NutriForce Extractor and WOW I am very impressed!!! After so many bad experiences with other competing products I finally found a quality blender!!
A few years ago I purchased a NutriBullet and in the first year, I had to replace it twice as it blew up, and on many occasions it would spill whilst in operation. The general make of the NutriBullet was cheap and moved around the bench while in operation.
Dissatisfied with the constant problems of the NutriBullet, I decided to purchase a Breville Boss to go,...Read more
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Great blender
Excellent machine, can't say how well it performs in making my smoothie. Celery tomato ginger all in together with a bit of water and smooth as can be no lumps celery etc to be found. Machine is not that noisy and very stable because of the suction caps. Would highly recommend this machine
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IlanaGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified purchase
Love my new Nutriforce
I received my new blender a couple of weeks ago and it has been great. Makes yummy smoothies in a matter of seconds. Easy to use and clean, would highly recommend to anyone looking at new blender.
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Disappointed
Even though it is a quality blender I was replacing my nutri bullet with it and it just doesn't blend up seeds nuts veggies as good as the nitrabullet even thinking of returning it shame as i liked the big containers lid etc.
2 comments
Athena Solutions Pty LtdOptimum Appliances
Hello Theresa,
My name is Francois and I am the general manager here at Froothie.... Read more
I am sorry to hear that you are not fully satisfied with your appliance. The Optimum Nutriforce is a high performance blender with a 1000 watt motor designed to easily blend seeds, nuts, ice and much more to obtain a perfectly smooth consistency every time. Could you therefore contact me directly at [email protected] so that I can personally investigate the issue and resolve it to your full satisfaction. Kindly awaiting your reply :-) Francois General Manager Froothie AustraliaAthena Solutions Pty LtdOptimum Appliances
Hello Theresa,
Francois here, General Manager Froothie Australia. I hope you had lovely holidays with your close ones – and a great start to this New Year. :)... Read more
My team and I haven’t heard back from you so I wanted to personally follow up and ask if we could assist you in any way. I was very surprised to hear about the difficulties you have encountered our Optimum NutriForce Extractor and your disappointment saddens me. Quality is paramount, our entire business is built on the slogan “Quality you can trust”, and therefore even isolated cases are taken very seriously by Froothie and Optimum. Since I was informed about your case and the unfortunate issues you had encountered with our product, I have instructed the entire Engineering and Warranty Teams to be reviewed, to understand how such a matter could occur. As per the thousands of online reviews globally, the issue you mention was never reported before by any of our clients and definitely a matter I and the team take very seriously. Rest assured I will personally launch an investigation into this potential fault – this does need further research as it is definitely not a fault I am aware of. I wanted to personally investigate your case further, but we were not able to locate your order in our system. Kindly email me with your order number - I would like to make sure you will be completely satisfied with the outcome of our actions, as we at Froothie are 100% dedicated to our customers’ happiness. I apologize again if you feel we did not live up to your expectations and I want to thank you for the feedback you provided as it helps us to further improve our services. Also, if there is anything else I can do to assist you and to regain your trust in our brand feel free to get in touch at [email protected] and I will be more than happy to help. Respectfully yours, Francois N Froothie Australia General ManagerSimilar opinion? Write a review on ieatwords.com.au!
Initially good
After the first couple of uses, the smoothie consistency is becoming less smooth (blending green smoothies) Fast delivery and unit blender is stable with suction cups on the base. noise level ok, not too loud like ninja.
2 comments
Athena Solutions Pty LtdOptimum Appliances
Hello,
My name is Francois and I am the general manager at Froothie.... Read more
I am very sorry to hear about the issue you are having with your blender. The Nutriforce should not struggle with blending green smoothies as its powerful motor is designed to blend nuts, seeds and other high density ingredients without any problem. Could you please contact me directly at [email protected] so that I can personally investigate the issue and solve it without further delays. I look forward to your reply :) Francois General Manager Froothie AustraliaAthena Solutions Pty LtdOptimum Appliances
Hello,
As my team and I haven’t heard back from you, I wanted to personally follow up and ask if you have any more questions or issues regarding the Optimum NutriForce Extractor you purchased from us... Read more
. :) I hope you are 100% satisfied with the product and that you are having a wonderful experience with it – it was designed to be a devoted, efficient kitchen assistant.Similar opinion? Write a review on ieatwords.com.au!
- Verified purchase
Great little blender
I was looking for a blender that will process small amounts. I already have an optimum 9400 as well as an optimum juicer and have been very happy with these. I believed I could trust this brand and I have been very pleased. A great product!
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Best in market
As good as it gets! Does more than I expected: quality & reliability, simple to use, best ever smoothie, quiet, I use for other dry masala. I haven't seen any as I have collected many over the years !
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Questions & Answers
Kassandraasked
Don't want leave bad review, but find it impossible to make nut butter. Can you write detailed explanation of how to do it successfully? Thank you
1 answer
Athena Solutions Pty LtdOptimum Appliances
Hello, thank you for your message. Please contact our customer service team at [email protected] as they will be able to share with you the video we made to show you how to make a nut butter with your Nutriforce. We hope this helps :)
Janeasked
Hello wondering if this will manage dried dates and figs please?
2 answers
Hi Jane, I actually made some bliss balls this week with the nutriforce, using dates - and yes it can handle it. Just bear in mind as dates tend to get stuck, it required blitzing it for a few seconds at a time and moving the dates around with a spoon. I found this nutriforce far easier to make bliss balls than my big industrial blender, because of the size - its easier to get into and move the dates around. All the dates were blended smoothly - without any lumps, so its pretty powerful.
Athena Solutions Pty LtdOptimum Appliances
Hi Jane, better late than never :-)
First off please accept my apologies for the delayed reply. It appears this question was missed somehow.
As Diane correctly pointed out, the NutriForce is a strong blender despite its size. The 1000W motor will easily handle dried dates and figs as you can actually prepare nut butter in it. You just have to use the pulse function and shake the container a bit until most of the ingredients are crushed or use a spoon to move them around. After the mixture has approx the same textures put it on a High cycle and that's it :-)
Here's a demo video of making nut butter from almonds. If the NutriForce handles harder ingredients it does not have a problem with dried dates or figs https://www.youtube.com/watch?v=9M2L_IokVds
If there's anything else I can help with don't hesitate to reach out to me here.
Cheers to your health!
Francois N.
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Athena Solutions Pty LtdOptimum Appliances
Hi Gazza,
or even emailing us. And do not hesitate to contact us for any questions you might have at [email protected], call us at 1300 309 900 or simply open a LiveChat on our website. Our Ticketing and Warranty Team is ready to help you with any issues you may have, 24/7. Thank you for choosing Froothie!I am so happy to hear that you are enjoying your NutriForce Extractor! :) Please feel free to share with us some of your delicious recipes by tagging us @froothie on Instagram and Facebook, ... Read more