My Perfect Eyes (page 2 of 22)
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Reviews
White residue
Bought my perfect eyes & have tried everything you suggest but still have white powdery residue which looks gastly, soo dissapointed.
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It leaves white powdery residue
It leaves a white powdery residue on my skin every time I try it I have to wash it all off what a waste of money
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Sadly disappointed
My product arrived within expected time. However, upon applying as directed, then popping on makeup without having a good look at myself 10 minutes later, I was shocked to see 1 hour later that I had scaley white material under both eyes and very blotchy/uneven makeup in the areas I had applied it. This is not what at all what I paid for. I have tried it under different scenarios (without makeup, before bed, with/without moisturiser, and I have not had any decent outcomes.) I always feel dry and crinkly where it is applied and get the same white, adhesive powder.
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Awful product!
Leaves a white cakey layer on skin even with the smallest application. Definitely cannot wear foundation over it as it just goes blotchy! Even if you're lucky enough to not need foundation, you'd look odd with the white smears under your eyes!
Lengthy delivery and a complete waste of money.
Stick to good day and night creams.
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Find out how My Perfect Eyes compares to other Cosmetic Products for Eyes
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Disappointing
Ordered my perfect eyes earlier this year when they had 2 for the price of 1 also you received 3 foundation’s. didn’t receive them till over 3 months later they were dispatched from the UK not Australian and also had to pay extra because of this. They serum is lumpy doesn’t go on smoothly & burnt my skin, they ended up sent me 4 bottles instead of 2. In all 3 foundation’s you can’t even pump it out you have to unscrew top & squeeze it out it’s all dried up
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Highly allergic reaction.
I have been using my perfect eyes for years daily and have loved it, but the last batch I ordered has caused a terrible allergic reaction to the point where I’ve had to have a cortisone injection, and am severely burnt under both eyes. Has the formula of the product changed at all ??
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Hey There, Thank you so kindly for reaching out. I am really keen to help you with your product please reach out to us directly [email protected]. Warmest regards Carolyn
customer service sucks
the product is great, but their customer service sucks. I ordered product July 19th and as of September 7th I do not have my product. They have my money the day I ordered. I have left several voice mails and e-mails. I think they must be going out of business, there has been no communication.
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Delivery
Ordered items 30th July. Still waiting. Have e'mailed and got a reply maybe twice to say of delays. Since then i have e'mailed and phoned, left messages with not one reply. Custmoer service is the worst ever. I made the mistake of putting another order in too thinking i would of had something by now. Nothing.
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Mostly Great products -but think I got a dud in bundle!
Great package deal. Good value. Love the day and night cream and the foaming cleanser is a must! It stays in my shower!
Was very disappointed with My perfect eyes - it was gluggy and thick and left a white residue. This was not the same as the last bottle I received.
Hi Fiona, thank you your review. I am sorry to hear that you are less than satisfied with the My Perfect Eyes that you have received as this is not the level we strive for. Would you be so kind to ema
... Read moreil us directly on [email protected] so that we can assist you further please? I look forward to chatting with you - DiaFind out how My Perfect Eyes compares to other Cosmetic Products for Eyes
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Nightmare
I used this product and within a week the skin under my eye became very dry and tender so stopped using. My eye then started to hurt, felt prickly and was very sensitive to light. I ended up with an emergency appointment at eye clinic resulting in Antibiotics and lubricating eye drops every 2 hours to correct the infection and dryness as a result of this product.
Show detailsHi Debbie, thanks for your review. I'm so sorry you've had this reaction. I'm unable to locate an order in the system under your name, could you please provide me with your order number so I can assist further. Kindest, Liv
order #19577
Not for me
This didn’t work for me . For a serum you go through a lot to quickly .
Show detailsHello Frugal, thank you for your review. I am sorry to hear that you are less than satisfied with one of our products and I am keen to help! I am unable to find an account for you. Would you be so kin
... Read mored to reach out to us directly on [email protected] so that I may assist you further please? I look forward to chatting with you! - Dia
I love this stuff!!
This product WORKS, I've never had a problem. My bags are bad, family flaw unfortunately but My Perfect Eyes I find really works. Bags disappear and it lasts all day. My bags are so bad i live with glasses on to hide my eyes and I am very self conscious of them, I hate them. For those who don't like it I'd say they are doing something wrong. Seriously. I'm about to buy more!
Show detailsFind out how My Perfect Eyes compares to other Cosmetic Products for Eyes
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First Bottle okay. Second bottle... hmmm?
I bought 2 bottles a while ago. The first bottle of My Perfect Eyes was amazing!! When i started using the 2nd bottle it kept leaving a white powdery residue. I followed the directions to a T; as i did the first bottle. Very disappointing.
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Won't go out without it .... makes me look and feel years younger!
Have used this product for about 5 years, and am delighted with it!
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Very unhappy.
I am very unhappy as it leaves a cakey white residue. Can anyone explain if I’m doing something wrong.
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I want my money back
I ordered on 18th of July but on my birthday on the 26th a friend had got me some and I realised I was elergic so tried to cancel order and have sent msg after msg and still no reply I only ordered in 1st place coz wanted to get it for my birthday which has been and gone
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Ordered on 10th July
Ordered on the 10th of July it is now the 27th of July. Despite messaging the company I still have heard nothing from them
Hello Maggie,
PLEASE REQUEST A REFUND FROM YOUR BANK IMMEDIATELY.
... Read more My name is Liv and I am from My Perfect Australian customer service team. We are not connected to the UK company, it has a new owner, so I am attaching the contact information you need below in the hope it will help. The company owner has changed and goes by these 3 names on Companies House Roy Andrew McTaggart Ferguson Roy Andrew MacTaggart Ferguson Roy Andrew McTaggert Ferguson [email protected] Company Accountant/Managing Director Jon-Paul Lawrence Jon-Paul Mitchell Lawrence JP Lawrence Mitchel Mobile 07506 547971 [email protected] Registered Business Address on Companies House Bramleys, Oxford Road Chipping Norton Enstone OX7 4LG https://uk.linkedin.com/in/jplawrencegja Marketing - Skin Bunny Elizabeth Payne Mobile 07528 438 005 [email protected] https://uk.linkedin.com/in/lizzy-payne https://uk.linkedin.com/in/g-l-davies https://www.linkedin.com/company/the-media-network-europe We are devastated this has happened to everyone in the UK and recognise how frustrating this must be. PLEASE REQUEST A REFUND FROM YOUR BANK IMMEDIATELY. Please take a couple of minutes to report here https://www.asa.org.uk/make-a-complaint/report-an-online-scam-ad.html Kind regards LivThis is not a scam . I have been in touch with someone at the company and My order has now been dispatched
Disgusting
Ordered 16th june it's now 26th July still nothing.Angry now
Show detailsHello,
PLEASE REQUEST A REFUND FROM YOUR BANK IMMEDIATELY.
... Read more My name is Liv and I am from My Perfect Australian customer service team. We are not connected to the UK company, it has a new owner, so I am attaching the contact information you need below in the hope it will help. The company owner has changed and goes by these 3 names on Companies House Roy Andrew McTaggart Ferguson Roy Andrew MacTaggart Ferguson Roy Andrew McTaggert Ferguson [email protected] Company Accountant/Managing Director Jon-Paul Lawrence Jon-Paul Mitchell Lawrence JP Lawrence Mitchel Mobile 07506 547971 [email protected] Registered Business Address on Companies House Bramleys, Oxford Road Chipping Norton Enstone OX7 4LG https://uk.linkedin.com/in/jplawrencegja Marketing - Skin Bunny Elizabeth Payne Mobile 07528 438 005 [email protected] https://uk.linkedin.com/in/lizzy-payne https://uk.linkedin.com/in/g-l-davies https://www.linkedin.com/company/the-media-network-europe We are devastated this has happened to everyone in the UK and recognise how frustrating this must be. PLEASE REQUEST A REFUND FROM YOUR BANK IMMEDIATELY. Please take a couple of minutes to report here https://www.asa.org.uk/make-a-complaint/report-an-online-scam-ad.html Kind regards Liv
Never recieved
Ordered 29/06/2022 today is 23/07/2022 but still no goods. I sent an email 2 weeks ago and an auto reply came back... due to high demands goods will be despatched within 2 weeks. Its now over 2 weeks! I sent another email but no reply! Is this a scam?
Do they really exist? A response would be apreciated.
Hi Paula, I am sorry you have not received your products I can understand why you are disappointed. I am from Head Office in Melbourne Australia and we do not have a record of an order from you I am a
... Read morefraid. You may have ordered via a different website, so I would like to help you as much as I can. I do not have your phone number to reach out to you directly so if you have a couple of minutes to call 03 8376 1190 we can work together and find out what has happened. Our CS head office is open 9-4pm Monday to Friday. Look forward to hearing from you. Liv
Never received it!!!
I ordered on the 2nd of July, I had to email in the 13th as I hadn’t heard anything. Was sent an email back saying sorry and my order will be dispatched by the end of the following week….surprise surprise…..still not dispatched on 21/07. Really didn’t think it would take at least 3 weeks to get my order. You’re lied to in emails…and left out of pocket. Avoid using this site!
Show detailsHi Melanie,
PLEASE REQUEST A REFUND FROM YOUR BANK IMMEDIATELY.
... Read more My name is Liv and I am from My Perfect Australian customer service team. We are not connected to the UK company, it has a new owner, so I am attaching the contact information you need below in the hope it will help. The new company owner has changed and goes by these 3 names on Companies House Roy Andrew McTaggart Ferguson Roy Andrew MacTaggart Ferguson Roy Andrew McTaggert Ferguson [email protected] Company Accountant/Managing Director Jon-Paul Lawrence Jon-Paul Mitchell Lawrence JP Lawrence Mitchel Mobile 07506 547971 [email protected] Registered Business Address on Companies House Bramleys, Oxford Road Chipping Norton Enstone OX7 4LG https://uk.linkedin.com/in/jplawrencegja Marketing - Skin Bunny Elizabeth Payne Mobile 07528 438 005 [email protected] https://uk.linkedin.com/in/lizzy-payne https://uk.linkedin.com/in/g-l-davies https://www.linkedin.com/company/the-media-network-europe We are devastated this has happened to everyone in the UK and recognise how frustrating this must be. Please take a couple of minutes to report here: https://www.asa.org.uk/make-a-complaint/report-an-online-scam-ad.html PLEASE REQUEST A REFUND FROM YOUR BANK IMMEDIATELY. Kind Regards, Liv My Perfect Cosmetics Company Pty Ltd - Australia HQ: 03 8362 1038 W: myperfectcosmeticscompany.com.au
Order Not Received
Ordered product on 27/06/2022 after sending several messages, no reply, Live Chat, no reply and left a telephone message, no reply. They have had my money! Wish I had looked at the reviews before ordering as it seems this happens all the time with them... :(
Show detailsHi Coxy,
PLEASE REQUEST A REFUND FROM YOUR BANK IMMEDIATELY.
... Read more My name is Liv and I am from My Perfect Australian customer service team. We are not connected to the UK company, it has a new owner, so I am attaching the contact information you need below in the hope it will help. The new company owner has changed and goes by these 3 names on Companies House Roy Andrew McTaggart Ferguson Roy Andrew MacTaggart Ferguson Roy Andrew McTaggert Ferguson [email protected] Company Accountant/Managing Director Jon-Paul Lawrence Jon-Paul Mitchell Lawrence JP Lawrence Mitchel Mobile 07506 547971 [email protected] Registered Business Address on Companies House Bramleys, Oxford Road Chipping Norton Enstone OX7 4LG https://uk.linkedin.com/in/jplawrencegja Marketing - Skin Bunny Elizabeth Payne Mobile 07528 438 005 [email protected] https://uk.linkedin.com/in/lizzy-payne https://uk.linkedin.com/in/g-l-davies https://www.linkedin.com/company/the-media-network-europe We are devastated this has happened to everyone in the UK and recognise how frustrating this must be. Please take a couple of minutes to report here: https://www.asa.org.uk/make-a-complaint/report-an-online-scam-ad.html PLEASE REQUEST A REFUND FROM YOUR BANK IMMEDIATELY. Kind Regards, Liv My Perfect Cosmetics Company Pty Ltd - Australia HQ: 03 8362 1038 W: myperfectcosmeticscompany.com.au
Read review before buying!
Website says you can use makeup over it, but not moisturiser…fine… I did and it went all chalky under my eyes. To a certain extent it works but not with makeup. A lot of money with a limited usage
Show detailsHi Sonya, oh no i'm sorry to hear this! You can use make-up over the top of My Perfect Eyes as long as it is oil free! You may need to check the ingredients on your current product, but as long as it
... Read moreis water based it will work!! We do have our own oil free foundation though if you need an alternative. Hope this helps, but please feel free to reach out on LiveChat 24hrs a day if you need us! Kindest, LivMy foundation is oil free and silica free
Hi Sonya, hmm well then it definitely should be working. If you do find you are getting a white residue still, what you can do is get a tiny bit of moisturiser and just dab this where the whiteness is
... Read more appearing and this should make it disappear (and won't change the affect of the product). If you have any further issues though, please reach out to me [email protected] and I can further assist you. Kindest, Liv
Still waiting
Ordered on 5th June and still waiting for my products. 21st June they said my order was being despatched that week. Just emailed them today and now they're saying despatched in 2 weeks. Absolutely disgusting as they've had my money since 5th June.
Hi Mazz, I am sorry you have not received your products I can understand why you are disappointed. I am from Head Office in Melbourne Australia and we do not have a record of an order from you I am af
... Read moreraid. You may have ordered from a different website but I would like to help you as much as I can. I do not have your direct contact details I'm afraid. Would you be so kind to provide us with your direct contact details by emailing us directly at [email protected] and we can work together and find out what has happened. Our CS head office is open 9-4pm Monday to Friday. Look forward to hearing from you. Dia
Still waiting.
Okay. I’m in the UK and I know this is an Australian company.
However I ordered in May from the UK site and it has still not been shipped.
Messsges of apology, bonus products offered, but the Facebook page now doesn’t exist and the messages are now from ‘Facebook user’.
I would normally buy this in the pharmacy in my local supermarket but they were out of stock.
I have used it before and liked it hence trying to get it again. Please help if you can.
Hi Hayley, I am sorry you have not received your products I can understand why you are disappointed. I am from Head Office in Melbourne Australia and we do not have a record of an order from you I am
... Read moreafraid but I would like to help you as much as I can. I do not have your direct contact details I'm afraid. Would you be so kind to provide us with your direct contact details by emailing us directly at [email protected] and we can work together and find out what has happened. Our CS head office is open 9-4pm Monday to Friday. Look forward to hearing from you. Dia
Never again
Ordered over 3 weeks ago and haven’t heard a thing they don’t even have the decincy to retina mail
I will never use this company ever again I’m still waiting
Hi Joe, I am sorry you have not received your products I can understand why you are disappointed. I am from Head Office in Melbourne Australia and we do not have a record of an order from you I am afr
... Read moreaid. You may have ordered via a different website, so I would like to help you as much as I can. I do not have your phone number to reach out to you directly so if you have a couple of minutes to call 03 8376 1190 we can work together and find out what has happened. Our CS head office is open 9-4pm Monday to Friday. Look forward to hearing from you. Liv
Haven't received no reply
Still waiting on my order after 3 weeks I've contacted myperfecteye but I've had no response at all. Customer service is terrible won't be ordering again. Seen like they like to keep Customers money and don't give them the product
Show detailsHi Donna, I am sorry you have not received your products I can understand why you are disappointed. I am from Head Office in Melbourne Australia and we do not have a record of an order from you I am a
... Read morefraid. You may have ordered via a different website, so I would like to help you as much as I can. I do not have your phone number to reach out to you directly so if you have a couple of minutes to call 03 8376 1190 we can work together and find out what has happened. Our CS head office is open 9-4pm Monday to Friday. Look forward to hearing from you. Liv
Love love love
Amazing !!! My friend lia introduced me to this product and I can not believe how much I can not go a day with out using this my perfect eyes literally changed my life and my mums as I have now passed this on to her ! Thank you Perfect team! You are truly confidence angels
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DO NOT ORDER FROM THIS COMPANY
I ordered eye cream from this company.
I have never received the goods. You cannot contact My Perfect Eyes by phone just get automated message. They do not reply to emails or messages.
I will be reporting this company, they should not be operating. Read Trustpilot reviews, hundreds of people have lost their money.
Hi there, I am sorry you have not received your products I can understand why you are disappointed. I am from Head Office in Melbourne Australia and we do not have a record of an order from you I am a
... Read morefraid. You may have ordered via a different website, so I would like to help you as much as I can. I do not have your phone number to reach out to you directly so if you have a couple of minutes to call 03 8376 1190 we can work together and find out what has happened. Our CS head office is open 9-4pm Monday to Friday. Look forward to hearing from you. LivThe order went through to my Shop app. The order number on shop is15153.
My telephone number is [Contact Number Removed]. I can't afford to call Australia from the UK.
The money has been taken from my account.
I am not able to get the money back from my credit card company as it is under £50.
Is there anyway you can help me.
Lynn Townsend.
This is perfect I refuse to live without it
Wonderful product and excellent customer service provided. I have been using my perfect eyes for a few years now and I will not use anything else. It's easy to apply, I only need to use a small amount and it lasts months and months on end
Author stated being incentivised for this review
Amazing as it has been for years
Love this product absolutely amazing. It really is confidence in a bottle I am so pleased to be apart of this community. Amazing product inside and out. Can’t live with out it
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Terrible company
Cant leave a review as this company did not send my order which i paid for. They tell you they will send but just lie. They take your money then just make excuses . Do not part with your money.
Show detailsHi there, I am sorry you have not received your products I can understand why you are disappointed. I am from Head Office in Melbourne Australia and we do not have a record of an order from you I am a
... Read morefraid. You may have ordered via a different website, so I would like to help you as much as I can. I do not have your phone number to reach out to you directly so if you have a couple of minutes to call 03 8376 1190 we can work together and find out what has happened. Our CS head office is open 9-4pm Monday to Friday. Look forward to hearing from you. Liv
Good product terrible service
After 3 weeks it goes clumpy and leaves a white residue so you need to replace. Unfortunately the service is shocking. I have waited over 2 weeks and a generated email has told me yet another 2 weeks. I cannot access my account because I have forgotten the password and will not yet me reset but they have took the money out of my account. No help from them whatsoever. Cannot even get a refund.
Show detailsHi June, thanks for reaching out. I am so sorry to hear that your experience buying our products was not at the level we strive for. I would love to put this right for you. The My Perfect Eyes is a wa
... Read moreter based product, in some instances, some air does manage to sneak in when opening and closing the bottle which causes the water in the product to evaporate. All you need to do is add 1 - 2 drops of water and give it a really good shake. This will loosen up the product to add more consistency back into it. Here is a tutorial for you to follow to help with the application: https://youtu.be/c6VygpF-jKg I hope this helps but if you require any further assistance, please don’t hesitate to reach out to us directly on [email protected] - DiaI will try that and thanks but I am still waiting for my refund?
The delivery is terrible and I have items from China arrive quicker.
you put this item out cut price so should have known that there would be a fast response and should have had stock available for this.
Very annoyed about this? and where is my refund?
Scam site
Went on website and ordered. Have had order tracking but no details. Emailed customer service no reply. Called 0800 number who gave me london number. The London number does not pick up and is only a answer phone. Total scam site. And yes used the website on TV advert which is the company on record.
Show detailsIf you have made an order from this website https://www.myperfectcosmeticsuk.co.uk please request a refund from your bank immediately
Urgent Notification - Data Breach
... Read more Dear Friends Urgent notification: Please read if you have bought My Perfect Cosmetics products recently; this could affect your order It has been brought to my attention that certain valued customers may have been impacted by a data breach that has seen these customers receive unsolicited marketing materials directing them to websites that are not controlled by me. Customers who have purchased products from these website have, in many instances, not received the products orders. What we know As a result of recently increased customer service complaints to our call centre, we became aware that customers were purchasing My Perfect Cosmetics products from www.myperfectcosmeticsau.com.au and www.myperfectcosmeticsaustralia.com.au. Those customers appear to have received email and sms marketing, offering products at steep discounts. In many instances, these customers were failing to receive the products they had ordered. Further calls to the customer service numbers on those websites went unanswered. Please DO NOT purchase from these websites. www.myperfectcosmeticsau.com.au and www.myperfectcosmeticsaustralia.com.au. What to do if you have received marketing from these websites If you continue to receive emails or text message from these websites please delete this correspondence. If you purchase products through these websites we cannot be responsible for whether you will receive these products and/or their quality. What to do if you have bought products via these websites Any customers who have purchased from this website and who have not received their products are encouraged to do the following: 1. Seek a refund directly from these websites; 2. Contact their bank and request that any transactions involving these websites be cancelled and amounts refunded; and 3. Email the Australian Company at ‘[email protected]’ with details of your order, including the date and amount, and copies of your requests for your data to be deleted. I would like to assure you that any order you place with us directly will always be dealt with promptly and with the highest levels of customer service by myself and my team. Please ONLY purchase My Perfect products from www.myperfectcosmeticscompany.com.au and www.myperfectcosmeticscompany.com Only by purchasing through these websites can we guarantee that products will be delivered to you and that customer service will be available to answer any questions your may have. Our dedicated team will ensure you receive the products that you ordered. That is my promise to you. If any person receiving this letter would like further information please contact the Australian Company on ‘[email protected]’ or 03 8362 1038 and one of our helpful team will be more than glad to provide you with further information. Thanks My Perfect Cosmetics Company
Customer service, non delivery
I ordered eye cream and got night cream free paid delivery charge, as of yet I am still waiting to recieve my items, I have phone customer services 3 times left messages and no one has rang me back, I have also sent 2 emails had 1 automatic response response, I have phones order line number that was on TV and spoke to them they have forwarded to relevant team apparently, they said I should hear something back last week I am still waiting. I have been waiting nearly 4 weeks now, it is not acceptable.
Show detailsIf you have made an order from this website https://www.myperfectcosmeticsuk.co.uk please request a refund from your bank immediately
Urgent Notification - Data Breach
... Read more Dear Friends Urgent notification: Please read if you have bought My Perfect Cosmetics products recently; this could affect your order It has been brought to my attention that certain valued customers may have been impacted by a data breach that has seen these customers receive unsolicited marketing materials directing them to websites that are not controlled by me. Customers who have purchased products from these website have, in many instances, not received the products orders. What we know As a result of recently increased customer service complaints to our call centre, we became aware that customers were purchasing My Perfect Cosmetics products from www.myperfectcosmeticsau.com.au and www.myperfectcosmeticsaustralia.com.au. Those customers appear to have received email and sms marketing, offering products at steep discounts. In many instances, these customers were failing to receive the products they had ordered. Further calls to the customer service numbers on those websites went unanswered. Please DO NOT purchase from these websites. www.myperfectcosmeticsau.com.au and www.myperfectcosmeticsaustralia.com.au. What to do if you have received marketing from these websites If you continue to receive emails or text message from these websites please delete this correspondence. If you purchase products through these websites we cannot be responsible for whether you will receive these products and/or their quality. What to do if you have bought products via these websites Any customers who have purchased from this website and who have not received their products are encouraged to do the following: 1. Seek a refund directly from these websites; 2. Contact their bank and request that any transactions involving these websites be cancelled and amounts refunded; and 3. Email the Australian Company at ‘[email protected]’ with details of your order, including the date and amount, and copies of your requests for your data to be deleted. I would like to assure you that any order you place with us directly will always be dealt with promptly and with the highest levels of customer service by myself and my team. Please ONLY purchase My Perfect products from www.myperfectcosmeticscompany.com.au and www.myperfectcosmeticscompany.com Only by purchasing through these websites can we guarantee that products will be delivered to you and that customer service will be available to answer any questions your may have. Our dedicated team will ensure you receive the products that you ordered. That is my promise to you. If any person receiving this letter would like further information please contact the Australian Company on ‘[email protected]’ or 03 8362 1038 and one of our helpful team will be more than glad to provide you with further information. Thanks My Perfect Cosmetics Company
Rubbish
I bought Perfect Eyes product today and found that it is totally solid clumps of clay despite several attempts by myself and my husband to "shake the bottle several times"!!! I am hoping - though not holding my breath - to get my money back.
Show detailsHi there, I am sorry to hear that you have had this experience with the My Perfect Eyes as this is not the level we strive for. Thank you for reaching out to us directly and I am glad that we could resolve your issue. - Dia
Don’t bother waste of money
Yer I don’t know I’ve actually brought this product twice and yer follow all the directions clean skin and all then I put it on it’s supposed to be invisible but some how it looks like I gone to my fridge and put egg white one my face and then trying to put make up on it makes it look worse so yeah spent all this money which is hard money is tight as I’m a pensioner and alone would like to go on a date and feel confident but yer this makes me feel worse as I still have bags and looks like I cracked egg on my face lol I could cry yer don’t buy this product unless you’re not a pensioner
Author stated being incentivised for this review
Hi Deb, I am so sorry to hear you are experiencing this with your MPE. We definitely can't have that, let's sort this out for you! If it is convenient would you be kind enough to LiveChat, email (hell
... Read more[email protected]) or call us directly on 03 83761190 as we are really keen to help you. Look forward to hearing from you soon. Kindest, Liv
No delivery have not received the product
I have tried to contact the Australian website and UK website with no response. The confirmation email which sends you the tracking details when you click in comes up does not exist. It has been a month with no response or no product. I purchased direct from website. Money taken out of my account.
Show detailsIf you have made an order from this website https://www.myperfectcosmeticsuk.co.uk please request a refund from your bank immediately
Urgent Notification - Data Breach
... Read more Dear Friends Urgent notification: Please read if you have bought My Perfect Cosmetics products recently; this could affect your order It has been brought to my attention that certain valued customers may have been impacted by a data breach that has seen these customers receive unsolicited marketing materials directing them to websites that are not controlled by me. Customers who have purchased products from these website have, in many instances, not received the products orders. What we know As a result of recently increased customer service complaints to our call centre, we became aware that customers were purchasing My Perfect Cosmetics products from www.myperfectcosmeticsau.com.au and www.myperfectcosmeticsaustralia.com.au. Those customers appear to have received email and sms marketing, offering products at steep discounts. In many instances, these customers were failing to receive the products they had ordered. Further calls to the customer service numbers on those websites went unanswered. Please DO NOT purchase from these websites. www.myperfectcosmeticsau.com.au and www.myperfectcosmeticsaustralia.com.au. What to do if you have received marketing from these websites If you continue to receive emails or text message from these websites please delete this correspondence. If you purchase products through these websites we cannot be responsible for whether you will receive these products and/or their quality. What to do if you have bought products via these websites Any customers who have purchased from this website and who have not received their products are encouraged to do the following: 1. Seek a refund directly from these websites; 2. Contact their bank and request that any transactions involving these websites be cancelled and amounts refunded; and 3. Email the Australian Company at ‘[email protected]’ with details of your order, including the date and amount, and copies of your requests for your data to be deleted. I would like to assure you that any order you place with us directly will always be dealt with promptly and with the highest levels of customer service by myself and my team. Please ONLY purchase My Perfect products from www.myperfectcosmeticscompany.com.au and www.myperfectcosmeticscompany.com Only by purchasing through these websites can we guarantee that products will be delivered to you and that customer service will be available to answer any questions your may have. Our dedicated team will ensure you receive the products that you ordered. That is my promise to you. If any person receiving this letter would like further information please contact the Australian Company on ‘[email protected]’ or 03 8362 1038 and one of our helpful team will be more than glad to provide you with further information. Thanks My Perfect Cosmetics CompanyHi thanks for your prompt reply. Given the length of your email and the detail in your email leads me to believe this has been going on for sometime. Your response just seems like a computer generated
... Read more response. It is obvious I have lost my money but worse still you as a Company failing to Stop fake websites pretending to sell your product at your end. I thought I was buying your product directly and I mean direct from your business in good faith I will receive it. To me your lack of enthusiasm to help people that have been scammed is as bad as the scammer as you appear to think your reply is ok and you too will keep going along with your computer generated response. Until we as a consumer have faith in purchasing your product on what I believed to be a direct website to your business I’m sorry my review still stands and I will say this I’m sorry scammers have done this to your business but I don’t want others losing their money.Hi Chrissy, thank you for reaching out. This is now legal matter and in the hands of our lawyers. We appreciate how confusing this is for all our customers and the last thing we would want is this dis
... Read moreappointing experience to effect your opinion of us as a company. We of course value you as a customer and I am keen to help you. If you would be so kind to email us directly on [email protected] and we will be more than happy to resolve your issue. I look forward to hearing from you. - Dia
not delivered
I ordered my perfect eyes product from the appropriate website the money came out of my bank and after 10 working days still no order They don't reply to emails or take calls
If you have made an order from this website https://www.myperfectcosmeticsuk.co.uk please request a refund from your bank immediately
Urgent Notification - Data Breach
... Read more Dear Friends Urgent notification: Please read if you have bought My Perfect Cosmetics products recently; this could affect your order It has been brought to my attention that certain valued customers may have been impacted by a data breach that has seen these customers receive unsolicited marketing materials directing them to websites that are not controlled by me. Customers who have purchased products from these website have, in many instances, not received the products orders. What we know As a result of recently increased customer service complaints to our call centre, we became aware that customers were purchasing My Perfect Cosmetics products from www.myperfectcosmeticsau.com.au and www.myperfectcosmeticsaustralia.com.au. Those customers appear to have received email and sms marketing, offering products at steep discounts. In many instances, these customers were failing to receive the products they had ordered. Further calls to the customer service numbers on those websites went unanswered. Please DO NOT purchase from these websites. www.myperfectcosmeticsau.com.au and www.myperfectcosmeticsaustralia.com.au. What to do if you have received marketing from these websites If you continue to receive emails or text message from these websites please delete this correspondence. If you purchase products through these websites we cannot be responsible for whether you will receive these products and/or their quality. What to do if you have bought products via these websites Any customers who have purchased from this website and who have not received their products are encouraged to do the following: 1. Seek a refund directly from these websites; 2. Contact their bank and request that any transactions involving these websites be cancelled and amounts refunded; and 3. Email the Australian Company at ‘[email protected]’ with details of your order, including the date and amount, and copies of your requests for your data to be deleted. I would like to assure you that any order you place with us directly will always be dealt with promptly and with the highest levels of customer service by myself and my team. Please ONLY purchase My Perfect products from www.myperfectcosmeticscompany.com.au and www.myperfectcosmeticscompany.com Only by purchasing through these websites can we guarantee that products will be delivered to you and that customer service will be available to answer any questions your may have. Our dedicated team will ensure you receive the products that you ordered. That is my promise to you. If any person receiving this letter would like further information please contact the Australian Company on ‘[email protected]’ or 03 8362 1038 and one of our helpful team will be more than glad to provide you with further information. Thanks My Perfect Cosmetics Company
White
Always leaves a white residue - also haven’t used for a while so should I shake bottle before use as product been sitting for few months - make up also very hard to get on
Show detailsHi Nicola, quick fix for you.... if you use a little less product (less is absolutely best), once My Perfect Eyes is dry after 60 seconds and you apply your daily moisturiser to the rest of your face,
... Read more lightly use any remaining cream from your fingertips where the white residue edges are.....they should disappear instantly!! Make sure to always give your bottle a good shake beforehand. Here's a little video if you would prefer https://youtu.be/c6VygpF-jKg . Hope this helps, but please feel free to reach out on LiveChat 24hrs a day if you need us or email us on [email protected]. Kindest, Liv
Amazed as it works
As a male I don’t wear make up, but seeing my my perfects eyes on tv early hours if the morning, and me losing loads of weight, I thought what the heck I’ll try and shrink some if these lines on my face . I did one side of my face, then asked my other half what she thought, we were both amazed at it, I’m normally tight with my money
But when this bottle goes, I’m buying another
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Hi Pen, thanks so much for your review and I am very sorry you had this experience. Would you mind terribly in sending us an email at [email protected] with your order details so we can sort this out for you. Kindest, Liv