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Philips Original All-In-One Multi-Cooker HD2237/72 Questions & Answers
39 questions from our users
Destroythejointasked
I'm confused about how to cook brown rice. Can someone help?
1 answer
Philips S.Philips
Hi there,
Thank you for your inquiry. We believe this video will be a great help in providing you the steps in cooking rice: https://www.youtube.com/watch?v=O934-9JrSL4
Should you have any further questions, please contact our local product team at 0800 658 224 (NZ) from Monday - Friday: 09:00 am - 09:00 pm and 1300 363 391 (AU) Monday - Friday: 07:00 am - 07:00 pm EST.
Have a wonderful week!
Kind regards,
The Philips Australia Team
Jonalyn masked
All parts for vent have come apart and I'm now confused with how to put it back together. I'm also not sure if I've lost parts or not. I currently have a silver part with hole in it and a circle seal type thing.
1 answer
Philips S.Philips
Hi Jonalyn, you can find the manual here: https://www.download.p4c.philips.com/files/h/hd2237_72/hd2237_72_dfu_eng.pdf. Hopefully this helps you with the assembly. Should you need any further assistance, you can reach our product team directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind Regards
The Philips Australia Team
Tomislav K.asked
Does this cooker come with a non-stick Teflon based bowl? Is there either a genuine or a compatible third-party/aftermarket stainless steel bowl for it? Thank you.
1 answer
Philips S.Philips
Hi there,
Thank you for reaching out to us with your inquiry. The Philips multicooker inner pot is made of 5-layer ProCeramic+ coating vs. conventional inner pot that is made of non-stick coating. In case there is anything that we can do for you, you can contact us directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. Our colleagues will be happy to help. We wish you happy cooking.
Kind regards,
The Philips Australia Team
Christineasked
Help I used my cooker but forgot to put the bowl in, food went straight onto the black outer shell.Have I ruined it can it be saved.? Im not game to put the pot in and try again, I have cleaned it thoroughly.
5 answers
Philips S.Philips
Hi Christine,
Thanks for reaching out to us here. With regards to your question, could we ask you to check if there has been any damage to the inner part of the cooker? If there is none, and you have cleaned it thoroughly, we believe there is nothing to worry about. Please make sure to refer to your user manual for the proper cleaning and maintenance of your All-In-One Multicooker.
Should you need assistance in the future, our lines are open to answer your call: 1300 363 391 (Mondays to Saturdays from 7:00 am until 7:00 pm) in Australia and 0800 658 224 for New Zealand. Please allow some time to process the call due to the current circumstances.
Have a wonderful week!
Kind regards,
The Philips Australia Team
Thankyou. All is well.Hubby cleaned and checked it all I've met. No permenant damage. Will never do that again. Thanks for your reply.
Philips S.Philips
Hi Christine,
That is wonderful to know!
Thank you for the update, and we wish you a pleasant week ahead!
Kind regards,
The Philips Australia Team
Daniasked
Hello. I’m looking at purchasing this to replace my slow cooker and was wondering if you can lift the lid and taste the food during the cooking time like you can do with a traditional slow cooker. Thankyou
1 answer
Philips S.Philips
Hi Dani, thank you for contacting us.
We'd like to refer you to our product specialists for more information. You can reach them directly on 1300 363 391 (Australia), or on 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards,
The Philips Australia Team
Trish Priceasked
Hi I have a Phillips all in one multi cooker HD2237/72 and I need to replace the sealing ring on the floater but I am not sure how to do this.
Trish
4 answers
Contact Philips customer service. They will be able to get you a replacement silicone ring.
Philips S.Philips
Hi Trish. Thanks for reaching us here with this question and we are happy to help you out with this. For replacements, you can contact the following number 1300 363 391 on Mondays to Saturdays from 7am to 7pm.
Kind regards,
The Philips Australia Team
Hi I have the replacement I just need to know how to fix it to the floater and the lid. Trish
Brett H.asked
Hi, it seems to keep coming up that this product doesn't come with a rice recipe, and is also missing the water lines that the previous model had. Be cool if you could just post the correct ratio here or on the product support page so that myself and others can find it. :) Shouldn't need to call support to figure out how to use a built-in function!!
2 answers
1:1 ratio on the rice setting and NPR
some say 1 :1.5 ratio on 7 mins with NPR..trial and error
Philips S.Philips
Hi Brett, thanks for reaching out to us.
We'd like to refer you to our product specialists for more information. You can reach them directly on 1300 363 391 (Australia), or on 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards,
The Philips Australia Team
happytrimmerasked
Is this a sous vide cooker ? no one seems to mention it.
1 answer
It is not a Sous Vide cooker, even the slow cooker function temps are too high for sous vide
davidasked
What’s the difference between slow cook high temp and stew? They are both 90+_10 Degree.
1 answer
Philips S.Philips
Hi David, thank you for you question. The slow cooking function has a low/high temperature option, and a default cooking time of 8, and 6 hours respectively. The stew cooking function on the other hand, has a default cooking time of 1 hour. You can find more information in the user manual:https://www.download.p4c.philips.com/files/h/hd2237_72/hd2237_72_dfu_eng.pdf. Hope this helps. Should you have any further questions, just let us know.
Kind regards,
The Philips Australia Team
Steveasked
I’m a 70 year old male living alone and have zero cooking skills. Reading these reviews, I’ve decided to give this cooker a try but my one concern is perhaps a 6lt pot is not suitable to use for only one person. Any advice would be much appreciated. Thanks
2 answers
Philips S.Philips
Hi Steve,
Thank you for reaching out to us, and for your interest in the All-In-One Multi-Cooker. The 6L pot is indeed quite big, but you don't have to fill it up completely, of course. :) However, having a 6L pot also means you can cook for multiple days in one go. ;)
Hope this helps. If you have any further questions, just let us know.
Kind regards,
The Philips Australia Team.
Thanks for your quick reply. I did buy one 2 days ago but still haven’t unboxed it because of my concern over cooking for only one. Maybe today’s the day. Thanks
Jennifer C.asked
Does it have a non stick cooking bowl inside
1 answer
Philips S.Philips
Hi Jennifer, thank you for your question. The HD2237/72 Multi-Cooker includes a measuring cup, recipe booklet, scoop, steaming tray/basket. You can find more information about the product via this link: https://www.philips.com.au/c-p/HD2237_72/viva-collection-all-in-one-multicooker. We hope this helps you!
Kind regards,
The Philips Australia Team
Deniceasked
Can I program the cooker for delayed start?
1 answer
Philips S.Philips
Hi there, Denice. Thanks for asking. We kindly advise you to contact our product experts directly on the below number for further assistance:
Call us
1300 363 391
Mondays to Saturdays: 7:00 am - 7:00 pm EST
Kind regards,
The Philips Australia Team
Alan R.asked
Hi, does it has a barometer?
1 answer
Philips S.Philips
Thanks for your question, Alan. The HD2237 does not come with a barometer. Should you have any further questions, feel to reach out. You can do so by reaching out to our support team via 1300 363 391. Alternatively, you could reach out to us on one of our social media platforms (Facebook, Twitter @PhilipsCare). Our colleagues there are available 24/7 and happy to help.
Kind regards,
The Philips Australia Team
Florence Leeasked
Does this cooker cook red or green beans?
1 answer
Philips S.Philips
Hi there, Florence. Thanks for asking. That would be no problem. :)
Kind regards,
The Philips Australia Team
DBSasked
When using the slow cook feature, do i take it as High or Low temperature please? Is there an actual temperature F or C to go by?
I really love this machine.
4 answers
Hi DBS
It all depends on what you are cooking. For example if you are doing pulled pork you would cook it on low setting for 7 hours. What are you planning on cooking
Philips S.Philips
Hi there, thanks for your question! Like Julie said above, that really depends on the kind of dish you'd like to prepare. Feel free to reach out to us on Facebook and/or Twitter (@PhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on: 1300 363 391.
Kind regards,
The Philips Australia Team
I just don’t see where there is either a low or a high setting on the Flavormaster. That’s what my question is really about. I really just want to know at what temperature the low or the high would be on that machine.I know that that feature is on regular slow cookers. I just don’t see any difference on the flavour Master.
arogiasked
I have purchased HD2237 AIO. The recipe book does not provide any guidance on cooking plain rice. The pot does not have any marks for water level.
How do I cook al dente basmati rice? What is the ratio of water for one cup rice? What time should I set in the manual mode of pressure cooker. Should I allow natural pressure release.
I used two cup water to one cup basmati rice, used rice setting for 14 min cooking time and let the pressure release naturally. The rice was over cooked for my liking.
Want to learn from experience of others.
1 answer
Philips S.Philips
Hi there Arogi,
Thank you for your questions on here. We're happy to hear you want to learn more on how to cook delicious dishes. We recommend reaching out to our Consumer Care team on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). Our colleagues would be happy to assist you with this!
Kind regards,
The Philips Australia Team
arogiasked
How to make yoghurt in HD2237. Where to get the yoghurt culture.
1 answer
Philips S.Philips
Hi there Arogi,
Thank you for your question. You can find all our relevant recipes, by clicking on the following link:
https://www.download.p4c.philips.com/files/h/hd2178_72/hd2178_72_irb_eng.pdf
Hope this helps! If there's anything else we can do for you, feel free to let us know!
Kind regards,
The Philips Australia Team
Sonu R.asked
How to make yoghurt. Also where to get the culture.
1 answer
Philips S.Philips
Hi there Sonu,
Thank you for your question. You can find all our relevant recipes, by clicking on the following link:
https://www.download.p4c.philips.com/files/h/hd2178_72/hd2178_72_irb_eng.pdf
Hope this helps! If there's anything else we can do for you, feel free to let us know!
Kind regards,
The Philips Australia Team
Sonu R.asked
How to cook perfect rice. Ratio of rice to water. Cooking time and release method.
1 answer
Philips S.Philips
Hi there Sonu,
Thank you for reaching out to us.
We recommend contacting our Consumer Care team at 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST), as they will be able to answer all your questions for you.
Kind regards,
The Philips Australia Team
New userasked
How do I reduce the steaming time - eg for asparagus as opposed to potato pieces which are10mins?
3 answers
I haven't tried steaming yet, but same way for other items; once steam is selected, press "cooking time" & then the "-" button until the time comes down from 10 minutes (5 is the least). Get the water boiling (steaming) well before putting in the asparagus, and as soon as the 5 minutes is up, gently & carefully "Vent" (watch your fingers) to release the pressure as quickly as you can to stop overcooking. Once safety floater has dropped, take off lid and check. If 5 minutes is too long for asparagus, try the manual pressure cooking setting with the steamer insert as you can go down to 2 minutes cooking time.
Thank you!
Philips S.Philips
Hi there, thank you for reaching out. We see that you've already received a response to your question regarding the steaming time of the All-In-One Cooker. Should you have any other questions about the device, then feel free to give our specialists a call at 1300 363 391 (Australia) or 0800 658 224 (New Zealand). They'd be more than happy to assist. We wish you a very nice rest of the week.
Kind regards,
The Philips Australia Team
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