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Reviews

4.6

337 reviews
5
(266)
4
(47)
3
(8)
2
(4)
1
(12)
  • Value for Money
    4.4 (274)
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excellent service

published

i commenced using pilot on a Thursday, had an online consult on Friday, (with a thorough response provided that day) and then a script received on Wednesday. The DR was to the point and addressed my issue clearly. I am very happy that the advertised service was executed as promised. I will strongly recommend pilot to anyone; I've had GPs ignore my medical concerns previously, because i present as a strong, active, healthy male; it was good to have a GP actually appropriately respond to my concerns. medication was a little more expensive then perhaps purchased directly through a pharmacy; however the convenience, timeliness of response and time saved from get to and from GP to Pharmacy more than makes up for it!



Value for Money
ENJOY7

ENJOY7Perth, WA

Hair regrowth

published

As it’s early days only just. Started using the products will know in the next month if it works for me and then I can give you my honest a opinion

Value for Money
FSM

FSMVictoria

Still waiting for my script

published

Been waiting for my script for 2 weeks now was suppose to receive it on 18 April. Haven’t received anything yet although they reply back to your emails but is of no use as they provide you with the same tracking number that you already have and which does not show any updated information.



Value for Money
1 comment
Pilot.com.au
CharliePilot.com.au
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MGB_81

MGB_81

  • 3 reviews

Not worth the hassle.

published

I have been sending emails back and forward for a week. They charged me three times for a refill and still didn't send my script. If you have mental health issues, it could be a really stressful experience dealing with Pilot. I noticed they sent a reminder on my first repeat, but my second they charged my card when I didn't need it. It's also quite expensive.



1 comment
Pilot.com.au
CharliePilot.com.au
Freddy

FreddySouth East Queensland, QLD

Overpriced

published

Paid $98 for a product I could have bought for less than $10 at any local chemist with a script I could have gotten from a local bulk billed doctor.

Value for Money
Happy man

Happy manGreater Melbourne (Metropolitan), VIC

Exactly what looking for!!!

published

The prompt service and the simplicity of it all has left me (and my wife) extremely happy. I will definitely be back for more products in the future....very happy customer!!!

Value for Money
Shaun

ShaunGreater Melbourne (Inner), VIC

Quick prompt service

published

Couldn't be happier with the prompt service and solution for my ailment. At a time where it is difficult to get into see any doctor, this was the perfect alternative. Thank you Pilot

Value for Money
John C.

John C.Perth, WA

Discreet and simple.

published

Created a profile, listed my issues, got a treatment plan less than 24hrs. Products in the mail a few days later. Something I had been putting off doing for 15 years due to the embarrassment and taboo nature of discussing mens performance problems solved almost immediately.

Value for Money
Boris Baraldi

Boris BaraldiShellharbour, New South Wales

  • 3 reviews

Great service and Advice

published

Discreet and Prompt and Professional. Found the whole experience positive.
Honest and Reliable.
Highly recommend for your ongoing good health, peace of mind and working through your health issues in the privacy of your own home.

Value for Money
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Efficient and great Cx Service

published

Fast, easy and discreet. My product arrived within 4 business days of placing my order. The Doctor contacted me within an Hour of submitting my form. I had a query re delivery and they answered in minutes

Value for Money

Fast. Simple. Discreet

published

The service was fast, simple and discreet. There was no time wasting or anything of the such. Will continue to use with out a doubt in my mind. Highly recommend.

Value for Money
Paul

PaulSouth East Queensland, QLD

Efficient and expensive

published

The service is efficient. Turn around time for messaging and responses were quick and delivery of the product - while quite expensive by comparison - was quick. In the quarantine situation I was in at the time this was very convenient.

Value for Money
alex c.

alex c.South East Queensland, QLD

Overpriced

published

Paid $98 for a product I could have bought for less than $10 at any local chemist with a script I could have gotten from a local bulk billed doctor.

Value for Money
Tim F.

Tim F.Sydney, NSW

Fantastic Service, Fast and Private

published

This service was just what I was looking for, fast, easy and discreet. My product arrived within 5 business days of placing my order. The Doctor contacted me within an Hour of submitting my form.

Value for Money
Simon

SimonGreater Melbourne (Metropolitan), VIC

Simple, quick and efficient

published

I found this service to be so easy, totally removed any embarrassment and all just happens efficiently in the background, plan of care done by email and medications end up in your post box. Highly recommend and I'm hoping that they can expand their offerings into others areas of mens health soon.

Value for Money
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Simple process and good communication.

published

Very easy to follow process and cost competitive with a regular consultation/pharmacy. Delivery is timely and saves you and doctor’s time, particularly if you have been prescribed the same medicine previously.

Bertie

BertieGreater Melbourne (Outer), VIC

Excellent service and quality products.

published

The doctors are very helpful and online questionnaire was easy to fill out. Medication seems to be working and postage is very quick. Overall a fairly descent experience. Job well done.

Value for Money
Cuz

CuzGreater Melbourne (Outer), VIC

Doesn't seem to be working

published

I've been taking the medication for a week now and they are certainly not doing anything. It actually seems to be even worse than before. The black "herbal" tablets taste horrible and are difficult to swallow.

Value for Money
1 comment
Pilot.com.au
CharliePilot.com.au

Disappointed

published

Disappointed, filled in all forms, paid the fee. I recieved a message about answering further questions from Dr Thou, the site said there was no account linked to my email address

1 comment
Pilot.com.au
CharliePilot.com.au
Matthew W.

Matthew W.South East Queensland, QLD

Very good experience

published

Very good better then going to see a doc in person if U have to about personal stuff. Online questions were direct and easy to follow I'll be back for sure

Value for Money
Page 1 of 17

Questions & Answers

Chitto

Chittoasked

For ED, do we have to continue the medication all the time or it might be just a course and that will fix the problem

1 answer
Pilot.com.au
CharliePilot.com.au

Hi Chitto,

It varies on patient to patient. You generally start with a course of treatment, and have a follow-up with your doctor after a little and determine what needs to happen next. Often there are other health issues that contribute to ED, so fixing those also helps. In any case - best to talk to a doctor on the Pilot platform as they know best.

All the best,

Charlie

Amir S.

Amir S.asked

What medication u give those who suffer ED problem? Do u guys give long term medications. Don’t want to use levittra or viagra

1 answer
Pilot.com.au
CharliePilot.com.au

Hi Amir, thanks for the question.
Unfortunately, I'm not able to mention medications as I'm not a doctor - only they can explain the options. But we do have a wide range of medications available through our pharmacy partners with many possible alternatives.
Please complete a doctor's consult to chat to them about the options:
https://pilot.com.au/erectile-dysfunction
Let me know if I can help more :)
Charlie

Glenn E.

Glenn E.asked

Hey Pilot,

I use your app if we could have the following
- full profiles of the doctors (where they're from, ID pictures)
- what their doctoring background is
- a star/% rating
- holistic?

Thanks

1 answer
Pilot.com.au
CharliePilot.com.au

Hey Glen,

We do give you a full bio (via email) when you get assigned your doctor. This includes their interests and background. We don't do it beforehand as we don't want people requesting specific doctors and skewing demands. As for a star rating, it's illegal in Australia to have testimonials for specific doctors (crazy, I know). And as for the last point, not 100% sure what you mean by holistic? Let me know and I'll get straight back to you.

Cheers,

Charlie (founder)

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