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excellent service
i commenced using pilot on a Thursday, had an online consult on Friday, (with a thorough response provided that day) and then a script received on Wednesday. The DR was to the point and addressed my issue clearly. I am very happy that the advertised service was executed as promised. I will strongly recommend pilot to anyone; I've had GPs ignore my medical concerns previously, because i present as a strong, active, healthy male; it was good to have a GP actually appropriately respond to my concerns. medication was a little more expensive then perhaps purchased directly through a pharmacy; however the convenience, timeliness of response and time saved from get to and from GP to Pharmacy more than makes up for it!
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ENJOY7Perth, WA
Hair regrowth
As it’s early days only just. Started using the products will know in the next month if it works for me and then I can give you my honest a opinion
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FSMVictoria
Still waiting for my script
Been waiting for my script for 2 weeks now was suppose to receive it on 18 April. Haven’t received anything yet although they reply back to your emails but is of no use as they provide you with the same tracking number that you already have and which does not show any updated information.
1 comment
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MGB_81
- 3 reviews
Not worth the hassle.
I have been sending emails back and forward for a week. They charged me three times for a refill and still didn't send my script. If you have mental health issues, it could be a really stressful experience dealing with Pilot. I noticed they sent a reminder on my first repeat, but my second they charged my card when I didn't need it. It's also quite expensive.
1 comment
CharliePilot.com.au
Hey MGB - totally agree we dropped the ball on your order with unclear communication and a few mistakes.
Our sincere apologies.
... Read more
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FreddySouth East Queensland, QLD
Overpriced
Paid $98 for a product I could have bought for less than $10 at any local chemist with a script I could have gotten from a local bulk billed doctor.
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Happy manGreater Melbourne (Metropolitan), VIC
Exactly what looking for!!!
The prompt service and the simplicity of it all has left me (and my wife) extremely happy. I will definitely be back for more products in the future....very happy customer!!!
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ShaunGreater Melbourne (Inner), VIC
Quick prompt service
Couldn't be happier with the prompt service and solution for my ailment. At a time where it is difficult to get into see any doctor, this was the perfect alternative. Thank you Pilot
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John C.Perth, WA
Discreet and simple.
Created a profile, listed my issues, got a treatment plan less than 24hrs. Products in the mail a few days later. Something I had been putting off doing for 15 years due to the embarrassment and taboo nature of discussing mens performance problems solved almost immediately.
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Boris BaraldiShellharbour, New South Wales
- 3 reviews
Great service and Advice
Discreet and Prompt and Professional. Found the whole experience positive.
Honest and Reliable.
Highly recommend for your ongoing good health, peace of mind and working through your health issues in the privacy of your own home.
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Efficient and great Cx Service
Fast, easy and discreet. My product arrived within 4 business days of placing my order. The Doctor contacted me within an Hour of submitting my form. I had a query re delivery and they answered in minutes
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Fast. Simple. Discreet
The service was fast, simple and discreet. There was no time wasting or anything of the such. Will continue to use with out a doubt in my mind. Highly recommend.
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PaulSouth East Queensland, QLD
Efficient and expensive
The service is efficient. Turn around time for messaging and responses were quick and delivery of the product - while quite expensive by comparison - was quick. In the quarantine situation I was in at the time this was very convenient.
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alex c.South East Queensland, QLD
Overpriced
Paid $98 for a product I could have bought for less than $10 at any local chemist with a script I could have gotten from a local bulk billed doctor.
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Tim F.Sydney, NSW
Fantastic Service, Fast and Private
This service was just what I was looking for, fast, easy and discreet. My product arrived within 5 business days of placing my order. The Doctor contacted me within an Hour of submitting my form.
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SimonGreater Melbourne (Metropolitan), VIC
Simple, quick and efficient
I found this service to be so easy, totally removed any embarrassment and all just happens efficiently in the background, plan of care done by email and medications end up in your post box. Highly recommend and I'm hoping that they can expand their offerings into others areas of mens health soon.
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Simple process and good communication.
Very easy to follow process and cost competitive with a regular consultation/pharmacy. Delivery is timely and saves you and doctor’s time, particularly if you have been prescribed the same medicine previously.
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BertieGreater Melbourne (Outer), VIC
Excellent service and quality products.
The doctors are very helpful and online questionnaire was easy to fill out. Medication seems to be working and postage is very quick. Overall a fairly descent experience. Job well done.
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CuzGreater Melbourne (Outer), VIC
Doesn't seem to be working
I've been taking the medication for a week now and they are certainly not doing anything. It actually seems to be even worse than before. The black "herbal" tablets taste horrible and are difficult to swallow.
1 comment
CharliePilot.com.au
Hi Cuz,
Not a good result - please contact [email protected] and we can arrange another consultation with the doctor to find a better option. This is free of charge.... Read more
CharlieSimilar opinion? Write a review on ieatwords.com.au!
Disappointed
Disappointed, filled in all forms, paid the fee. I recieved a message about answering further questions from Dr Thou, the site said there was no account linked to my email address
1 comment
CharliePilot.com.au
Hi there - that is weird and should not have happened, sorry about that!
Could you please email [email protected] and we will get this sorted out ASAP?... Read more
Thanks and apologies it didn't work as intended. Regards, CharlieSimilar opinion? Write a review on ieatwords.com.au!
Matthew W.South East Queensland, QLD
Very good experience
Very good better then going to see a doc in person if U have to about personal stuff. Online questions were direct and easy to follow I'll be back for sure
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Questions & Answers
Chittoasked
For ED, do we have to continue the medication all the time or it might be just a course and that will fix the problem
1 answer
CharliePilot.com.au
Hi Chitto,
It varies on patient to patient. You generally start with a course of treatment, and have a follow-up with your doctor after a little and determine what needs to happen next. Often there are other health issues that contribute to ED, so fixing those also helps. In any case - best to talk to a doctor on the Pilot platform as they know best.
All the best,
Charlie
Amir S.asked
What medication u give those who suffer ED problem? Do u guys give long term medications. Don’t want to use levittra or viagra
1 answer
CharliePilot.com.au
Hi Amir, thanks for the question.
Unfortunately, I'm not able to mention medications as I'm not a doctor - only they can explain the options. But we do have a wide range of medications available through our pharmacy partners with many possible alternatives.
Please complete a doctor's consult to chat to them about the options:
https://pilot.com.au/erectile-dysfunction
Let me know if I can help more :)
Charlie
Glenn E.asked
Hey Pilot,
I use your app if we could have the following
- full profiles of the doctors (where they're from, ID pictures)
- what their doctoring background is
- a star/% rating
- holistic?
Thanks
1 answer
CharliePilot.com.au
Hey Glen,
We do give you a full bio (via email) when you get assigned your doctor. This includes their interests and background. We don't do it beforehand as we don't want people requesting specific doctors and skewing demands. As for a star rating, it's illegal in Australia to have testimonials for specific doctors (crazy, I know). And as for the last point, not 100% sure what you mean by holistic? Let me know and I'll get straight back to you.
Cheers,
Charlie (founder)
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CharliePilot.com.au
HI FSM - it appears Australia Post is having some problems during COVID-19 and for that we apologise.
We're sorry about this, but please do stay in touch with our team as they can keep checking with Australia Post. All the best, and apologies again. CharlieIt appears deliveries will be delayed by 5-7 days and tracking has been playing up.
... Read more