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Plantronics Rig 500 Pro HX
Saxon PoserMetropolitan Adelaide, SA
- 4 reviews
Never again will I buy Plantronics
I bought these at EB Games and only 1 year and 4 months out they have developed a fault. The audio drops out every 1-2 seconds for a millisecond - the result is an inconsistent audio stream. On top of this fault, one other fault was present for a few months; when the 2.5mm trrs jack is rotated in the connection on the headset, one of the audio channels (left or right cup) would cut out.
I have had nothing but trouble trying to get this headset serviced under warranty. I had the receipt in my possession somehow knowing I might 'need it one day...Read more
' as you do with wired headsets (every headset I have ever bought for gaming has failed or broken down). I cannot find it and have been trying to source a headset via the EB Games customer service team.. I contacted NACON GAMING who are now the owners of RIG headsets. This company has not responded to my emails, and Plantronics themselves fobbed me off because they don't see it as their issue anymore due to having sold the product to NACON - this is even though the headset was purchased before that occurred. I expected much better of a headset at this price point. The fact it failed only a year and four months after purchase (with minimal use) says a lot about the quality of this brand. I will never again purchase a headset under the Plantronics brand if this is the service they provide to customers. PS. If anyone actually knows any decent headset brands with customer service that gives a rats about it's consumers, please tell me - I am so sick of buying headsets that break down..Purchased in October 2021 at EB Games Physical Store for $98.00.
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Jordan V.Eyre Peninsula, SA
- 4 reviews
- Verified purchase
Superb. Great for gaming.
Headset has amazing directional sound and is even better when used with Dolby Atmos which comes included via a code.
The audio quality is great and having a volume adjuster on the cord makes it much more comfortable to use. Noise isolation is also great.
Cable length could definitely be longer for people using the headset for PC purposes but for plugging straight into a console controller it is perfect.
Purchased at EB Games Physical Store for $98.00.
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