$30 - bought as click and collect.

comes with a glass screen protector, case to hold “all accessories”, earphones.

The screen protector came with guide stickers which peeled off.

The actual protector did not come with a sticker to peel off the backing, needed to use fingernails. As a result it caused the guide stickers to come loose, and dust to fly onto the protector on the sticky side. I tried to remove the dust and the protector snapped.

Case says it holds all accessories but the charger does NOT FIT in the case.

The store itself is fine. The customer derives is always fantastic. I have no problem with that at all. It’s the actual product.

Bought Nintendo Labo Kit two weeks ago for $99.95 Now they put up for $39.95!!! Asked them but their services very bad! Not even help or give a good reason why. Don’t ever buy games from them anymore!!

Ordered a PS4 for my son. Went in with him to pick it up and realised it wasn’t the ps4 Pro. I said to the staff can I pay the extra and get the ps4 pro they said they would have to get there manager to approve the exchange. So I waited in store without even leaving the store. Manager said he can not exchange consoles, even though I hadn’t taken possession of it and was still brand new sealed on there counter, the best he could do he said was offer to buy it back as a trade In and offered me half the price I paid and he put the console on the counter pushed it towards me and said what would you like to do. Absolute joke eb games are and would recommend everybody to stay clear of them.

Wasn't notified of delay in shipment for my preorder. They found out the day before and I was told when I was already in-store - in the middle of a pandemic...

While my transaction in-store wasn't the best... items were left out of my order and charged for things that should have been free. The EB Games digital team were great! Handled my enquiry like pros. Found my online account, contacted the store in question and had everything sorted so all I had to do was go in and collect what I needed.

Great selection of products & services. The staff at my local store are always polite & friendly, willing to help were needed. Fantastic service considering the current social distancing & seeing their staff impliment measures to limit contact.

girl wouldn't listen to me on the phone was being arrogant and rude, kept telling me to lodge a complaint if iam not happy and kept shutting down the conversation this was on a legitimate query. Guess what you can now shut down the conversation all you want but you will now have a bad review on here with all to see

The staff at EB Games Dapto are friendly, knowledgeable, and go above and beyond to provide exceptional customer service. From selling games, consoles and making new purchases, they help in every way they can. They are also amazing at managing many customers at the same time.

Amazing staff, always willing to chat about games and their favourite recommendations
willing to help track down items from other stores and create an amazing welcome feeling when entering the store
Great communication with preorders

Brought A20 wireless headset for my daughter for Christmas and the headset power does not turn on I have tried everything I rang ebgames and they said I have to contact the headset company their in America .... when will my daughter be able to use her $250 headset their should be a return policy in store and replacement I shouldn’t be doing the stores job I’m a consumer when I purchased these headsets I expected them to work and ebgames should replace them if they don’t !! I will be buying from competitors with appropriate return policies next time !!!

Prices are more expensive thank a local retailer. Discussed this and showed the staff their competitors prices. They could care less. Spent over $300 at the competition. Poor form EB Games.

POOR service with customer service contact and in store experience - no box to fit expensive product after waiting many months to receive item.I had to constantly follow up - just a generic apology email sent PATHETIC

EB games ripped me off $300 because their team don’t know how to fix a PlayStation I send it in 3 times and each time it came back with a different problem I then had to buy a completely new PlayStation and pay for it I have lost game data and have been without a PlayStation for nearly 2 months.
Do not waste your time getting your things fixed at EB games.

Absolutely useless customer support, dont write policies on their website, they force you to go in store and call them up, be on hold for an hour, to just tell you a scripted No. Will not help and then will hang up on you. AVOID! Shop elsewhere

Went into the browns plains store with my son and wanted to purchase a game for my son for Christmas without him seeing . The staff were amazing, one distracting him while another got the game ready for me. Both staff members went above and beyond to help me.