Dont bother buying any of their products they will not honour any warranty if something goes wrong not even if you bought it a week before will always blame you and how you handled the property products expensive but cheaply made go buy yourself products like controllers half the price online or in big w guarenteed they will last alot longer and are stronger then products eb games will sell you staff in belmont western australia are rude as anything

Wonderful staff and service (parramatta Westfields store). Small store but they are very helpful. Purchased many of my games and games console from there. Will go back again. Great work guys

On 11/08/2019 my son and i visited Warragul Eb games and was served by Elizabeth no#079277 (as stated on receipt).
I have avoided this store for two years due to hostile service by a young girl and older man; but to my amazement Elizabeth is a breath of fresh air!!!

Congratulations Elizabeth on your knowledge and willing to help even though you were very busy. I hope you are rewarded.
ps. in the last two years we have used the Pakenham store which has Always been excellent also.

Thankyou
melanie
proof of purchase 11/08/19 @11:41

I visited Caroline Springs EB Games on Sat Aug 3, and wish to give a good comment to "Cat" a staff member there. Very efficient, caring and excellent customer relationship. Extremely helpful, I felt completely satisfied with my purchase, and was even given good advice on how to set it up. As a mum herself, she could see that I was struggling with my toddler and so presented him with a sticker. Thank you Cat for your attention and professionalism. Please pass this comment on to the store manager for me.
Thank you - An appreciative mum.

Disability awareness. This store at Tweed Heads is not disability friendly.
They are understaffed under stocked and unhelpful. I went to JB Hi Ji and got PS4 items and
good range and service.
Kaye Tamborine Mountain

All I wanted was to return a keyboard because it developed a software issue but all they could do was replace it. All ready replaced before but since it was over 7 Days since I purchased they couldn’t refund

We purchased a $60 dollar XBox game for our teenager for his birthday tried it once and decided to swap it. No go. They would not take the game back.

Great store with amazing customer service but more costly than other stores as you'd pay $99 there for a game that JB Hi-Fi sells for $79 but a very trustworthy business.

Went to sale some stuff today at Kippa-Ring did not give me cash was not told this until afterwards told him I needed some cash for fuel he said to bad his name was [Name Removed] had push my Ute home not happy an this is not made up

When I saw this yesterday I cancelled my online purchase of $69.45. Went down the following day with two perfect conditions xbox 1 games too trade in for the $49 deal. They refused saying the two game I chosen did not quilify. What a joke!now I lost out on the $69 deal online as well.

I am appalled with the attitude. I was once a regular customer every fortnight . in Melbourne Central store I would buy IMVU prepaid cards. Being a creator with IMVU they knew it was important to have a prepaid card and they said they would never be out of stock. Now I find there are no more cards and they say they will not be restocking them again. There is no excuse and also they are lying to the public to mis advertising as it is advertised that the IMVU prepaid cards are in stock. Whatever happened to the happy attitude they once had. They even encourage creativity. I guess they don't. Really disappointed

I went into the store at Westfield Penrith plaza I was served by a man whose name was Nathan. I was looking at getting a gaming keyboard and headset. Nathan gave me his best advice and helped me get the right product that would be best for me. For a kid who is 11, he treated me like an adult which was great. best service ever.

To whom it may concern, I am absolutely disgusted by the customer service I had today from EB games Browns plain village square. My 8year son had saved up all his pocket money to purchase a game today which the staff refused his money as it was in coins.
I am absolutely appalled by this and my son is devastated in which I then had to purchase the game on card.
I would like to see the policy where EB games cannot take Australian currency in coins.
I will be taking this further and making many reviews online.