I enjoy going into the store even without buying anything as the service and the chat is great. highly recommend the Weatherill park store for their great attention to detail

I sent in my son's ps4 controller to have the charger port repaired. 3 week wait! Once home there were new issues with the buttons getting stuck. So another 3 week wait and they say there isn't an issue and they have tested the product to be in good working order. Get home and same issue. 6 weeks I waited and still no controller that works. Very annoyed customer. I Got a refund, never using there repair service again!

Hesitantly purchased a RIG headset, but reassured by the sales assistant that I couldn't go wrong as it's a good brand and comes with a 1 year warranty. The jack broke off within 3 months. Took it back to EB. They said there was "no sign of physical damage", but still refused to replace or refund, even though there is 9 months left on the warranty. Apparently they've changed their "refund policy" recently and completely fobbed me off. Their "warranty" isn't worth the paper it's written on. Have spent thousands of dollars at EB in the past. Will never spend another cent. Feeling very ripped off.

Messed around with faulty product for months only to be told no refund without me posting it to Queensland. As it was an afterpay purchase I would have to spend refund immediately in store. I resent having to buy unwanted items to get my money back. No store credit, no afterpay refund for weeks??
I'll be taking my business else where from now on.

If your over 30 the staff do not see you iam just 33. Most of the sales staff are under 25
I noticed the game prices are up and down and speaking of games when you trade games in you get peanuts so be warned. Some game prices are cheaper elsewhere
My advice if you’re buying a new console IE PS4 XBOX1 etc sometimes there is a game but if the game is not to your liking trade the game back and put towards a game that you will like. Just ask it worked for me and most stores will price match with JB etc. .

A small shop, but one with great staff who know their products, actively play games, have real personalities (not just mimicking the prescribed spiel) and are actually a lot of fun to have a chat to. They have also made me aware of games that they knew I would like but I had not even heard of. I see a lot of negative feedback about EB Games, but note that most of it seems to be about their online stores. I won't deal with the online store, and why would I when it competes with (and threatens) a great shopfront store?

Epic sale my a%$#,No stock available but they will try and take a deposit only to demand full price when it arrives.Trade in prices border on criminal which could also describe the sullen staff.No longer a customer.

Purchased a HTC Vive set for $970. It is awsome experience, i was treated with respect and was assisted perfectly by the staff. I have no hesitate recommending EB Games and the vive set to anyone with an interest in technology. It is also heaps of fun!

Controller for Xbox broke a month outside warranty and wouldn’t replace it. Now nintendo switch dock broke when only 2 MONTHS OLD and they wanted me to go online to Nintendo who didn’t respond then I went back to store they said it was moisture damaged when it has been inside my house in bedroom nowhere near moisture. Seems to be standard response is that it’s moisture damaged so they don’t have to replace anything under warranty. Advise against shopping there for anything expensive or with warranty