Reviewer Photos & Videos
JadeGreater Melbourne (Outer), VIC
Second hand Xbox One S
I bought a second hand xbox one s from EB games and it has been under 2 months and my xbox has stopped working when I haven’t even used it that much.
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Sarah R
- 2 reviews
Great Products & Service
Great selection of products & services. The staff at my local store are always polite & friendly, willing to help were needed. Fantastic service considering the current social distancing & seeing their staff impliment measures to limit contact.
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Steve Dep Domn
- 2 reviews
customer service very poor and disgusting arrogant
girl wouldn't listen to me on the phone was being arrogant and rude, kept telling me to lodge a complaint if iam not happy and kept shutting down the conversation this was on a legitimate query. Guess what you can now shut down the conversation all you want but you will now have a bad review on here with all to see
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Gayle H.South East Queensland, QLD
Item never received
My niece purchased 2 games on line in October (a little bit of old news), and still to this day one has never arrived. I rang head office, plus the store in Melbourne where it was to be sent from and they never had an order placed, even though she had a receipt for her purchase. We were just told to keep on ringing, supplied them with all the info but still nothing. All this for a $12 dollar game (Fishing Master), would have been cheaper to purchase it new.... So Not Good Enough....
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Sent me the wrong game and expected I returned it
I ordered a copy of a Nintendo 3DS game and it came with the wrong game. EBGames never offered for a refund, instead of asking I send back wrong game.
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Mitch MMonash 2904, ACT
- 5 reviews
- Online Store
- Verified customer
Click and collect, simple and easy
I used ‘click and collect’ (isolation is a serious business!) - it was easy, the communication on when I could pick up the product was prompt, and the transaction was safe. Will buy again!
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Nicole LSydney, NSW
- 3 reviews
Bought 4 t-shirts and couldn't be happier
Bought 4 t-shirts online due to greater selection. They arrived before the date given. My favourite is through Fallout Nuka Cola t-shirt. I have cut out the neck lines, trimmed the arms and waist to make then look more edgy and wear them over long sleeved tops that really make them pop. Vibrant and left of centre. I think I'll get the many moods of Mike Myers next lol.
Paid the $15 for postage and still think I got a good deal.
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Staff was rude
Staff had an attitude towards me, I was there to pick up my click and collect switch console order. And was unaware that EB Games needed a physical copy of identify card from the person who purchased it to pick up the order.(this was not mentioned when i placed the order online, nor was it in the email reminder to pick up, apparently it's in the 'terms and condition'" I said to the staff at the counter that I needed to pick up my order, and she just stood there looking at me as if i was stupid and bothering her. Totally unpleasant experience, a...Read more
nd would avoid shopping at EBgames if possible in the future. Ending of this story: I was unable to pick up my console despite having a photo of my driving license with me, receipt of the online order, email reminder from EB games..Similar opinion? Write a review on ieatwords.com.au!
australia is upside d.North-West & West coast, TAS
Great service, but everything was broken, even when it said "refurbished"
Ordered a refurbished Nintendo switch online, came in good time, however, later i found out one of the joy-con was broken, got fixed for free, and all was well and good, about 2 weeks later, i tried out the dock for the first time.
Found out it was broken too. It wasnt charging the switch like it was supposed to and refused to connect to the tv, even with all the nintendo cords.
Would not recommend buying "refurbished" products.
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Got absolutely gouged on shipping watch out
Ordered a $25 xbox game second hand for my kids, but got absolutely gouged on shipping costs. The ETA on the parcel was messaged pretty clearly, but I don't recall ever agreeing to pay 60% on top of the game cost to get it posted. Absolutely sucks.
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Meow M.Gippsland, VIC
- 2 reviews
Always happy with our products and service.
Always easy to speak to and website is a breeze to navigate. Any returns or issues always resolved with no problem and love that all proof of purchase is saved on their database.
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Pedro C.South East Queensland, QLD
- 11 reviews
- Physical Store
- Verified customer
Great For Specials, Overpriced For New Releases
Staff are passionate on answering all of your questions regarding games, consoles and accessories instore. 20 years shopping at Ebgames i personally only ever had one bad experience with a staff member who barely spoke english. When purchasing a new release title i suggest to find the lowest competitive price at your shopping centre, take a photo and they will match it as they dont match online prices . Games are not worth $120 for a new release and preordering is really a gimmick as most stores have plenty of stock. Never had a issue return...Read more
ing a game that i didnt like as long as it is within 7 days of purchase according to return policy. I prefer not to purchase new consoles from Ebgames as they ONLY provide a one year manufacture warranty. In the event of having a faulty console and it is within a year of purchase, i guarantee you will have to wait more than 30 days.Similar opinion? Write a review on ieatwords.com.au!
JoanneIllawarra, NSW
- 3 reviews
EB Games Dapto Exceptional Customer Service
The staff at EB Games Dapto are friendly, knowledgeable, and go above and beyond to provide exceptional customer service. From selling games, consoles and making new purchases, they help in every way they can. They are also amazing at managing many customers at the same time.
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Cameron AllenVictoria
- 2 reviews
Great Service
Great quality and prices, been many times o a variety of stores. Sad to see many stores have closed but hope to remain in service. All have kinda staff and support!
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RippedOffDarling Downs, QLD
This is the point where I despise EB Games
Every time I buy something from EB it’s almost immediately dodgy. My most recent purchase was a WD 2TB passport for my PS4. Within a week I had problems. Mostly the external hardrive being “disconnected and needing repairing”...I always make sure to be careful turning and unplugging anything ps4 to avoid corruption so this should not have been a problem. Now all the games installed on it are completely inaccessible as the device does not even show up. It’s possible the cord needs replacing but why should I need to replace parts on something I just bought?
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ByronSouth East Queensland, QLD
- 3 reviews
Great Service
50% of the time i order my items online from EB rather then going into the stores. Every time i order i get exactly what i ordered and fast! Will continue to use the online store for items.
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Court G.Greater Melbourne (Outer), VIC
Refunds don't magically fix everything
Recently purchased some brand new videos via their online store.
When i got the game i found that two of them were preowned.
I contacted their customer service, which took them ten days to reach out to me.
I was told that my order was correct, i had purchased new copies but sometimes stores will fulfill orders with whatever stock they have.
They then told me that they couldn't replace the copies as they were out of "new" stock.
But i was lucky because i could drive to my local store and get a refund.
Not feeling very lucky i checked their we...Read more
bsite. It said not only they had it as "new" stock locally but there post service had it "new" too. When i questioned this, i was told "oh, you'll most likely get another opened copy if you order from those stores".Similar opinion? Write a review on ieatwords.com.au!
EB Games Northlakes
Amazing staff, always willing to chat about games and their favourite recommendations
willing to help track down items from other stores and create an amazing welcome feeling when entering the store
Great communication with preorders
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MissLAESouth East Queensland, QLD
Faulty headset with no return !!!
Brought A20 wireless headset for my daughter for Christmas and the headset power does not turn on I have tried everything I rang ebgames and they said I have to contact the headset company their in America .... when will my daughter be able to use her $250 headset their should be a return policy in store and replacement I shouldn’t be doing the stores job I’m a consumer when I purchased these headsets I expected them to work and ebgames should replace them if they don’t !! I will be buying from competitors with appropriate return policies next time !!!
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bradGreater Melbourne (Outer), VIC
- 3 reviews
Disappointed- EB Carine Springs
Prices are more expensive thank a local retailer. Discussed this and showed the staff their competitors prices. They could care less. Spent over $300 at the competition. Poor form EB Games.
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Questions & Answers
Jackson B.asked
if i clicked home delivery on the website do i have to pay the amount of what i bought and postage or just postage?
No answers
Poppy and Zoeasked
Why do your products not work?
2 answers
We never received the product. I'm trying to get a refund for a product I didnt receive because EB games never actually sent it. It took 4 weeks for them to find out that they never actually sent it. And I'm still waiting for a refund.
I wish I knew why the switch doesn’t work properly
Most of my stuff works great - I buy a lot of tech so I guess there are some duds here and there
Banasked
Dear Eb games can you lay buy or do you have to pay money straight up to buy something
3 answers
Short answer no you can’t. But you can Afterpay it, it’s like Lay-by but you get right away.
ok thanks but if i like pay since its 18.00$ do i have to pay 15.00$ when they arrive at my house or pay 18.00$ and then 15.00$ when i enter the store next?
Yes you can lay by but only have to pay 20% of price and can’t be anything cheaper than $20.
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