My niece purchased 2 games on line in October (a little bit of old news), and still to this day one has never arrived. I rang head office, plus the store in Melbourne where it was to be sent from and they never had an order placed, even though she had a receipt for her purchase. We were just told to keep on ringing, supplied them with all the info but still nothing. All this for a $12 dollar game (Fishing Master), would have been cheaper to purchase it new.... So Not Good Enough....

I ordered a copy of a Nintendo 3DS game and it came with the wrong game. EBGames never offered for a refund, instead of asking I send back wrong game.

I used ‘click and collect’ (isolation is a serious business!) - it was easy, the communication on when I could pick up the product was prompt, and the transaction was safe. Will buy again!

Bought 4 t-shirts online due to greater selection. They arrived before the date given. My favourite is through Fallout Nuka Cola t-shirt. I have cut out the neck lines, trimmed the arms and waist to make then look more edgy and wear them over long sleeved tops that really make them pop. Vibrant and left of centre. I think I'll get the many moods of Mike Myers next lol.

Paid the $15 for postage and still think I got a good deal.

Ordered a refurbished Nintendo switch online, came in good time, however, later i found out one of the joy-con was broken, got fixed for free, and all was well and good, about 2 weeks later, i tried out the dock for the first time.
Found out it was broken too. It wasnt charging the switch like it was supposed to and refused to connect to the tv, even with all the nintendo cords.
Would not recommend buying "refurbished" products.

Ordered a $25 xbox game second hand for my kids, but got absolutely gouged on shipping costs. The ETA on the parcel was messaged pretty clearly, but I don't recall ever agreeing to pay 60% on top of the game cost to get it posted. Absolutely sucks.

Always easy to speak to and website is a breeze to navigate. Any returns or issues always resolved with no problem and love that all proof of purchase is saved on their database.

The staff at EB Games Dapto are friendly, knowledgeable, and go above and beyond to provide exceptional customer service. From selling games, consoles and making new purchases, they help in every way they can. They are also amazing at managing many customers at the same time.

Great quality and prices, been many times o a variety of stores. Sad to see many stores have closed but hope to remain in service. All have kinda staff and support!

Every time I buy something from EB it’s almost immediately dodgy. My most recent purchase was a WD 2TB passport for my PS4. Within a week I had problems. Mostly the external hardrive being “disconnected and needing repairing”...I always make sure to be careful turning and unplugging anything ps4 to avoid corruption so this should not have been a problem. Now all the games installed on it are completely inaccessible as the device does not even show up. It’s possible the cord needs replacing but why should I need to replace parts on something I just bought?

50% of the time i order my items online from EB rather then going into the stores. Every time i order i get exactly what i ordered and fast! Will continue to use the online store for items.

Amazing staff, always willing to chat about games and their favourite recommendations
willing to help track down items from other stores and create an amazing welcome feeling when entering the store
Great communication with preorders

Brought A20 wireless headset for my daughter for Christmas and the headset power does not turn on I have tried everything I rang ebgames and they said I have to contact the headset company their in America .... when will my daughter be able to use her $250 headset their should be a return policy in store and replacement I shouldn’t be doing the stores job I’m a consumer when I purchased these headsets I expected them to work and ebgames should replace them if they don’t !! I will be buying from competitors with appropriate return policies next time !!!

Prices are more expensive thank a local retailer. Discussed this and showed the staff their competitors prices. They could care less. Spent over $300 at the competition. Poor form EB Games.

I am just writing this to warn others that eb games is unreliable and virtually impossible to get in cont at with. I placed an order on December 16th that was meant to be delivered on December 23rd. After it did not arrive and i had received no correspondence by email or telephone i made numerous attempts to contact them however never managed to get through even after waiting on hold for 40+ minutes. I heard nothing from them until 28th December when I was informed the item I ordered was out of stock.

POOR service with customer service contact and in store experience - no box to fit expensive product after waiting many months to receive item.I had to constantly follow up - just a generic apology email sent PATHETIC