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Reviewer Photos & Videos
Larnie M.
- 2 reviews
Best store ever!!!
Bateu bay store is by far the best store ive visited, they have friendly staff and always seem to have amazing deals going, i have never had an issue dealing with them and would certainly shop there again
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SagarKGreater Melbourne (Outer), VIC
- 7 reviews
- Physical Store
- Verified customer
Very rude and arrogant manager
Picked up a pre-owned w2k 15 title with price tag of $6 with additional 50% discount offer. Scanned at $9 after 50% discount. When I enquired why different price than what was on the sticker, the lady said I needed to talk to the manager about it. It was the girl standing next to her, and she very rudely said "look somebody made a mistake and it will be $9. Do you want it or not?" Had it started with "Sorry we made a mistake with the sticker..." I would still be a happy customer. There were actually 2 stickers on it for $6. Ridiculous attitude of the manager. EB Games outlet in Epping Plaza - never going back there again.
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Nat
- 2 reviews
Telling lies
I went into ipswich Riverview store because my ps4 controller has problems with its analog sticks. Brad how was unhelpful, rude and a lier told me that they will not give manafacturer warranty because the products are not under warranty for normal use, a lie instructed by their boss as normal work practices. Brad then informs me that he would not give his full nane or allow me to have contact with the store manager, and refused to read the ACL and retail industries guarantees or believes that eb games has to comply with the ACCC law. All of this is backed up by my recording this on my phone. I can't begin to tell you how many laws he broke in our conversation alone.
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RoyGippsland, VIC
- 3 reviews
- Physical Store
- Verified customer
Dont use Eb games for console repairs
1. Took 3 weeks to up all 2. Stayed at shop for 6 days before they sent it off to there repair center in eagle farm qld. 3. They dont tell you second hands parts/ reconditioned used, 4. 3 mth warranty, where really it should be 12 mth if brand new part used. If had been told this from the day I dropped it off and paid in full $ 154.00 up front instead of a min$ 20.00 deposit I would've have gone else where, which is what Im doing next time.
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EB Games Castle Hill Customer service terrible.
So I received a faulty drone purchased from be games castle hill as a gift.
Went back to store with original receipt for an exchange.
Told sure. But we have no stock.
Asked when stock would arrive. Told they had no idea. Could be next month could be a year.
Ask to have stock from another store shipped to local store and was told to drive there.
Asked for a refund. Told its past 7 days.
I said the product you sold was faulty. Was reminded by the manager it was past 7 days.
I asked about warranty. Was told take it up with manufacture
Ask what my options were again. Told store credit or keep the drone.
If I only could give a negative review.....
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WolfhunterMurrumbidgee Region, NSW
Wagga Wagga EB GAMES is Awesome
The staff are very nice to me Im not just saying it they remember me and help me out when needed and always tell me the best games and recommend awesome headsets all very positive staff And all friendly people will shop again there
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johnSouth East Queensland, QLD
Sales
I pre purchase a game online was informed it was available on day of release but it wasn't there so I canceled the order was told i had to ring customer service I did but was told that they cant cancel the order. I have to go back to store to cancel order and get a refund. Very bad sales the store assistant should have known this I will no longer deal with eb games ever.
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donnymillington1993Wide Bay-Burnett, QLD
- 4 reviews
Got A scratched New Game Blamed me for it!
got the new COD MW and it was scratched when i went to take it back Keith the store owner said that i had scratched it!! of course i had not scratched it as i have millions of games and dvds which are never scratched. after blaming me i managed luckilly to get the $99 refunded onto a gift card wont be going back this was in hervey bay store.
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Ricky CCentral Queensland, QLD
- Physical Store
- Verified customer
Would rate 1 star if i could
Bought a Razer Thresher headset 13 months ago for $183 from my local Eb Games store. While it worked perfectly for 1 year, it has developed a fault that renders it useless. The first thing i did was to contact my local store. They initially told me that because it was one month over the warranty period i had no options for refunds or replacements. They told me to contact Razer and see about their 2 year manufacturer warranty, so i did. While Razer initially deemed it defective, they did a back flip on helping me when they learned that the heads...Read more
et was bought before Oct 1 2018, thus only offering a 1 year warranty, which had run out when Eb games warranty had run out. After shipping the headset to EB games on their advice, they deemed it wear and tear and refuse to repair, replace or refund. So now i am left with only one option, contact the ACCC and warn others to avoid Eb Games and Razer products at all costs.Similar opinion? Write a review on ieatwords.com.au!
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Matthew L.South East Queensland, QLD
Bad customer service
Eb games booval queenland was very rude to me. The employee treating me like crap and didn't want to know me. The problem was the Xbox LIVE card. Wasn't activated properly. The guy looked at me and said it was my fault. I said to him how could it be my fault when you guys are the one who sold it to me in the first place and and I left the store. This happen to on Thursday 03th of October,
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DannieSydney, NSW
- 2 reviews
- 2 likes
Got my PS4 fixed at EB Games
Eb Games Reboot team fixed my PS4 to work perfectly again in just 2 weeks after all my attempts of trying to tinker and fix it myself. They repaired my motherboard and replaced the HDD.
The price is affordable just AUD$144 and
I’m super happy with my fixed Ps4 as I didn’t want to buy a new one. I’ve been feeling bored without it when it’s broken.
Thank you Eb Games Reboot team :)
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ChernTuggeranong 2620, ACT
Perfect customer services
I had preordered borderlands 3 online but realised that I have order the wrong edition. I went to the nearest be game store to my house and spoke to Anthony for the solution. At the end, I manage to get what I want and it make me very happy and feel appreciated to the eb game staffs in Tuggeranong store. I will continue to shop in eb game as an eb game loyalty customer!! :)
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ShareeMetropolitan Adelaide, SA
rude staff
My son bought a razer headset with christmas money last year. It fell apart by February and so it was repalced. It then fll apart in August and even though according to Razer and the internet it had two years warranty, EB games told us it only had 6 months warranty and it fell apart due to misuse. Tried 3 stores all with the same response. Contacted Razer in America through a series of Emails and photos and this week a brand new set of headphones came in the mail, under warranty due to no MISUSE. The staff in Tea Tree Plaza were rude and b...Read more
asically told my son to his face while I was with him that is was his fault. It definitely was not as he looks after his stuff so well. Arrogant Arrogant Arrogant and because of this he cancelled his pre order he had and will never shop there again after our family spending thousands there over the years. The main rude persons name was Alex.Similar opinion? Write a review on ieatwords.com.au!
Horrendous service at Greenhills store
I am constantly hounded and harassed by the staff at the Greenhills NSW Store. I am followed around by the managers, glared at and I know they talk about me as soon as I leave. They do this even with my friends and family are with me. They have never asked if I needed help, and are rude when I do purchase anything.
The managers have personally harassed me for touching products I was looking at. Unbelievable.
Would recommend JBHiFi or Big W at the centre instead of the ignorant staff at EB Greenhills.
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Jhazz B.Perth, WA
Disgusting Customer Service at your Kwinana store.
Male staff member was extremely unhelpful and was more interested in getting back to the conversation with his co-worker/boyfriend. His recommendation for a 8 year old girl was Call of Duty. He couldn’t have been more disinterested if he tried. Went to Big W. Will never shop at EB Games. Australia. Up your game. This type of customer service would never happen anywhere else.
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Gone to crap.
Years of loyalty on my end to be left with a faulty "refurbished" Sphero bb8 droid with no offer of replacement or even repairs, because apparently pre owned products only have a 3 months warranty (have had droid for 6, before battery was faulty) and that they don't do repairs... even though it is stated to be guaranteed refurbished by eb games. Now after seeing I'm not the only person to be treated so poorly by a selfish, lying company with god awful customer service. I'll be looking for alternative stores for my game and merchandise needs.
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Never again koganGreater Melbourne (Metropolitan), VIC
How to lose loyal customers
would not recomend purchasing anything from eb games as there returns and change of mind policies are misleading. Disgusting treatment of a loyal customer who has spent literally thousands of dollars over the years & countless almost worthless trades. never see my business again.
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Too overpriced and has bad trade value
EB Games has the best sales and many acessories, consoles, tech and games and that's it. Their prices are way higher than their competition and don't get me started on how much of a rip off their trade in value is.
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Lies to parents
They lie to parents and say that mortal combat isn’t suitable for people under 18. I played it when i was 7 with my parents but now can’t play it anymore thanks to EB games, cause my parents don’t even remember it and they think its too violent
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BroookeAdelaide
- 6 reviews
Customer service is bad and refurbished phones are expensive and poor quality
EB Games used to be really customer service based and geared towards people's needs. They have changed and no longer care. I used to stand up for EB Games when others said they were trash not anymore. They don't care at all. They are an absolute rip off - thet have gotten expensive and selling back to them is not worth losing out on money. I've stopped buying expensive refurbished iPhones which you pay the same price as a brand new outright phone for. They aren't refurbished at all the battery is crap, some of the features don't work, and they ...Read more
don't work properly. All they do is wipe the memory and resell it. Then you sell them back to EB Games you're lucky to get a fifth of the price back. I'm boycotting EB Games I'm sick of being ripped off constantly and being taken advantage of by the poor way they run a business.2 comments
Update: nothing from email am guessing they probably just blew my email off. Decided to go in there in person and offer a truce from this silly and immature feud and to start anew with apologies. He s... Read more
aid no because I left a bad review on the Facebook website which I told him I have taken down which I have (though it is actually people's right to leave bad reviews when they are unhappy with a service - FYI when a staff member gives you the wrong information and you act like you don't even care don't be surprised if people review you for had customer service). He refuses to accept. So be it I won't shop there again. Seriously you're a store manager grow a pair! You can't just get hurt everytime someone doesn't like your store or customer service and everytime a customer is rude to you. Grow up! This is the kind of people EB Games like running their stores - REALLY?!?!?Similar opinion? Write a review on ieatwords.com.au!
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Broooke
Update: When I tried to talk to the store manager at my local EB Games about the iPhone I sold not receiving the refund in my bank account which his staff member had told me would be instant (they ref... Read more
used to give me cash they told me they didn't have enough) he was rude and couldn't care less. This is months ago. I had not been back since and had avoided going there because we clearly don't get along. Skip to October and I bought a few things from there. Yesterday I put a layby on. Today I go there to pick it up and am told the staff have been told to refuse me service and to refund my layby because I was rude to the store manager. Months ago. He isn't even here because he's away at a manager's conference. So he must have decided this between yesterday and today. That is so unprofessional and inappropriate. I have emailed EB Games with a complaint but am guessing I will get no support from them. This is how they run their stores with people like this. The manager before was really great. Disappointed.