Plus Fitness (page 2 of 9)

After emailing the entity employees. I went through for a tour early Feb 2021. When I met the employee on site. Early on in the conversation the employee also suggested the same brand gym in the next suburb. Alarm bell for me. After the necessary questions including taking up the free assessment. I later phoned to set up a assessment in the early evening. As work commitments came up later I called to cancel. I emailed to set up an appointment for a week later. I got no response and called to confirm. To which I had another employee talk ...

Terrible staff as they are cut my phone after I said I am cancelling my membership and not even answering my call and still I am paying money for no reason.

Company issued me with a fee of $250 for not obstructing the person who entered behind me when he did not swipe his card. By inducing people to enforce their door policy (advertised throughout the gym, policy and contract) they are actively putting their customers in harms way in the event of a dispute between member and non access card carriers. All businesses are required to provide a safe and secure environment. Best to avoid any other gym that puts you in harms way. 24h gyms are not the first business that need to consider site security and a lot more can be do to relief the customer of the business' safety obligations.

The smelliest gym you could ever come across. The stench of body odour and lack of cleanliness was appalling. The PT trainers themselves smelt. Just shocking. Medowie Plus Fitness never reopened after Covid. They asked for $6.50 to help get through covid yet they never opened again. So where did the $6.50 that we paid go?
After doing my research I found out it went into liquidation and done the runner from the landlord.
Can’t cancel membership because we need to go in person but we have no where to go, unless we wanted to drive 40min to Next closest one. Mislead all members being told it would re open but we would never sign up again, customer service was shocking and staff were not professional.

Communication gap, knowledge gap, service delivery gap... How can service delivery be so lacking for just ONE location? Emails take weeks to be replied to, complaints mean nothing; no apology nor acknowledgement of complaints! Not sure about other locations but this gym is definitely only here for sales and forget the reason they have jobs in the first place. CUSTOMERS!!

Staff at North Sydney Plus Fitness use their contract clauses to continue to pry funds from members instead of helping them during tough times. I tried to cancel my membership over a month ago, instead of sending the cancellation form via email they insisted I come all the way into the home gym which I do not live near. They didn’t put my membership on pause in the meantime and forced me to pay for two more pay cycles. When I was able to attend the gym early September and sign the cancellation form I asked if due to my financial circumstances t...

They store members details including bank account details for years even after cancelation. I canceled my membership, it clearly said, they will delete everything about me, they still had my details for a year when after I tried to sign up again.
I called financial ombudsman, lady there seemed to have no clue. I just had to change my bank account details. Unfortunately most places are nicer untill they get your details and then show their hypocricies later.

Despite being ‘Easy cancellations’ I have had the run around since things reopened from COVID. There is no policy in place if you move away from your ‘home gym’ and they only offer cancellation if you physically go into your home gym to sign some papers. There is no leniency if you do not live near it anymore and no way to cancel unless you go on. I have not been in since May and my fees have been accumulating because they refuse to let me cancel. I have asked the plus fitness near me now if I can cancel there and they said no I have to do it a...

Me and my husband have been members of plus fitness for years until we moved to a new house and the closest franchise happened to be plus fitness Hoxton Park. Immediately we came across a really arrogant and disrespectful staff member. Unfortunately ended up canceling our memberships for good because of her outrageous behaviour and rude remarks.

Eastwood plus fitness one if the best gyms I have been in it’s small in size but big in the options you have there the staff are really nice and the owner really down to earth you feel like you are home always have been clean and the machines working smoothly compared to other gyms I have been in and I believe it’s up to you to make the best out of your time at the gym as I have met a lot of people there made me feel comfortable

G Third class Can be third in the row in Custmer Service.no telephonic manner.this what marsden park branch next to Costco . Call them you get the impressions. They really need someone who know how to speak.

Filthy Gym and dirty toilets. Never recommend anyone to join them.
They charge you fortune at the time of cancellation, basically rip off. Rude staff dishonest management.
Please never join them. They are different at the time of join and different when you leave.

If you want to cancel you need to go in. I have moved interstate and do not have a branch close. I asked if I can email a form and they said no you can only post it. A stupid policy trying to make it hard for people. I thought gyms stopped doing this kind of rubbish.

I attend the Peakhurst gym and have found it to be clean at all times, sure some members cbf putting equipment away but I hope they are spoken to, I have found the left behind equipment becoming less and less

Great staffing and friendliness at the club, Chloe and Andrew are very helpful. I recommend to any avid gym goe-rs, best gym and easily the most affordable in the area

One of the best 24 7 gyms around.

They generally have proper area for sleds and also deadlift platforms

It's designed around serious lifters with plenty of diverse machines to go with plenty of cardio equpments

They overcharged me on 3 occasions, said it was a dishonour fee for two and the money was clearly in my bank at the time, I have proof in my bank statement. I can only imagine how many customers they do this to make some extra money. Going to report it to the ACCC and hopefully, they will get audited and have to pay back all the people they overcharge.

Then they tried to bully me into paying an extra two weeks when I demanded that they cancel the membership. They also have an unjust system where you have to go into the premises in person to...

Asked me to go back to sign for membership cancellation, despite of email and phone call confirmation.
I was still charged for membership after they called me and emailed me on membership cancellation.

I had a really terrible experience cancelling my membership with Plus Fitness Fitzroy. Despite there being "no lock in contracts" and having given them well over 14 days written notice, when I visited the club in person on the final day of my timehold to sign my cancellation form, Plus Fitness had already attempted to debit $27.90 (a two week membership fee). As I didn't have this money in my account, I was charged a $15.90 dishonour fee and an additional $27.90 (making it one month of membership fees in total). They did agree to waive the seco...

I went into hospital sick half way through my pregnancy and nearly 10mths on, with a child in and out of hospital I am STILL trying to cancel my contract. The clincher is, you have to go in person BUT my local stores manned ours are 1-2 (lunch time) AND often there is no one there during this period. My baby is not meant to be going out in public so this simply hasn't been a viable option for me. I have explained this at length to staff who to be frank, couldn't have cared less.

Plus Fitness Lidcombe (2/82 Parramatta Rd, Lidcombe NSW 2141)

I was approached by the Staff member at around 6:30 am (16.12.2019) when I was punching the bag with my barefoot. The guy (who mentioned that he runs the gym) told me to put on my shoes if I want to continue punching the bag. The way he approached me was extremely arrogant and bossy. Anyway, I responded that I have my shoes, but I take them off when I punch the bag only as its way more comfortable for me to punch the bag when I'm barefoot, especially when I punch with my legs too (...

Would not recommend the Dalyellup gym as the service is very rude and unprofessional. They do not communicate and update details as provided to them and just blame the member, very unprofessional. When you communicate with them they don't reply and send your details to a collection agency within 24 hours. Absolutely disgusting service as it is all there fault.

Carlingford 24 hour fitness, continued to take money out of my daughter's account for over 2 years amounting to over $2000. No correspondence no phone no emails or texts. Unspeakable treatment on young person.

The whole place is a family affair run fitness club. The staff are totally and utterly arrogant, ignorant and rude. The personal trainer who I must say has had quite a few complaints about her professionalism is so unprofessional and quite often walks around with phone in hand whilst still attending to clients, and disregards even being polite and interacting with other gym members. I experienced first hand when cancelling my membership that the staff there were quite rude and subsequently didnt want too know you. And furthermore subsequent reports will be sent to head office.
Absolutely disgusted.

Consistently charged me fees cause they wouldnt take my money out of my account 50% of the time and they blamed it on me when confronted. Join anytime and bam everything is perfect and its cheaper