Administratively understaffed obviously, unable to accurately and timely set up new funds, automatically applied for and withdrew insurances without my permission, and they also have an inability to communicate online or via mail. I trusted a company I worked for (Searson Buck) to guide me believing I could trust their partners would carefully manage my portfolio. I never received a statement until I applied for fund transfer via the ATO, then the final statement arrived leaving me with nothing. White-collar crime at it's best.

I don't understand why they force me to correct a mistake which was not made by me. Their fund is given by name but not tax file number. They never be helpful. They want to take money from their clients. Therefore I am writing a bad review there. They still kept my 250 dollars.

Very disappointed in Prime supers service, will not follow through on any requests even if the ‘relevant forms’ have been sent in multiple times. Will never recommend this super fund to anyone.

Very slow to process rollover requests. High fees and inadequate insurance cover. Steer clear of this fund, plenty of other options in the market place.

My son had Super with Prime Super. He is now deceased and I'm his Estate Administrator with a Grant from the Supreme Court to manage his estate. When he was still alive he had worked for 5 months and had a balance of around $300 with Prime Super. 6 months after leaving the fund for a different employer/fund his account balance was $0 - All eaten up in fees and charges.
Most reputable Super funds have a policy of transferring small amounts to Australias Unclaimed Super Funds (amounts less than $1500 ) They send a letter to the fund member explaining they will do this after waiting 30 days- WE RECEIVED NO SUCH LETTER-
My conclusion is this is not a company I would recommend.

Totally agree with the fees slowly taking your funds. All is good until you find yourself out of work and no super payments going in and their fees slowly suck the life out of your hard earned money. Cannot understand why super isn't better controlled by the Government. They forced us all into it and now leave us floundering with no backup and the super funds just get richer.

I have been dealing with them for over six months after my dad has passed away and still not closer to getting this resolved. No communication what so ever to let me know where the account is at, they say they have sent things in the mail that never turn up. This has been the hardest thing ever to go through loosing my father and they have made this process 100% worse the stress it has caused and they don't care they keep making things harder.

Prime Super was great when we accessed funds under hardship in 2005, there were no problems and everything settled just fine within a reasonable time. I thoroughly recommend Prime as a great super fund and indeed a pleasure to work with.

Fees are way too high, they're just stealing your money in exchange to poor service. They won't accept digital documents for refund forms, they will process the application as slow as possible to steal more money from your fund by charging high monthly fees. You are better off choosing a different superannuation company.

Expensive, poor service.

unhelpful over phone.don't follow-up on requests for info.i am so disappointed and feel totally ripped off.phone girl said that statements had been sent out and then returned to prime.bull-the statements were never sent.i thought super funds were protected by government to prevent them eroding away via fees so one always keeps a minimum of $1000.there is only $400 left.i worked hard in the desert to earn that money and it represented a lot.it would have been safer in a saving bank!

no statements.said they had.said my account was a lost fund.fund eaten away with high fees.