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Great prices & Fantastic Service
Been using these guys for a while now and thought I better provide some long awaited feedback.
And pleasingly it's nothing but positive!
Not only do they have a great range of products but their prices are the best I can find. Highly competitive every time.
Service and support also top notch with fast deliver times and good support when required.
Thoroughly recommend!
2 comments
Hi guys,
I totally understand. We have been in retail for years, and although consciously providing brilliant service (hopefully!) still come across the odd person who is not happy. They're always the ones to jump straight on the internet!
... Read more
We have had nothing but fantastic service for a loooong time, so simply need to thank you for that. We'll be back for more consumables soon! Cheers.
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DO NOT USE!! They take your money and don't deliver
They took my order, delivered 1 item out of 2 ordered, no explanation, it took me to chase them up, no response, then chased them up again and got a basic, backorder notification, which expired. Chased them again, same response. They should NOT sell if they do not have the product in stock. Disgusting communication, no support, they are obviously not interested, Stay clear! Scammers.
1 comment
Tarquin H.Printer Supermarket
Hi Meg, we are so a sorry we didn't get your product to you on time, a full refund has been given on the missing item as well as half the shipping cost. Over Christmas we have a small amount of staff ... Read more
and getting items to customer can some times be harder than normal, due to couriers being half staffed and stock being quickly purchased before our system can update. Our attempt to get you your order resulted in the wrong item being shipped we are trying so hard to make sure all our customer get there orders and sometime we mess up and we are sorry. Thanks for your review we need to know how we can improve good or bad.Similar opinion? Write a review on ieatwords.com.au!
Scam
Ordered goods in November 2016, still waiting for them to arrive. Each time I contact them I get the usual their in today or tomorrow nonsense & lies. As of this posting I'm still waiting. Stay clear of this place if you want what you payed for. Refuse to return emails as well. I will never use them again. Caveat emptor.
3 comments
Tarquin H.Printer Supermarket
Hi Still Wating, can you tell me if we have managed to fix your issue we are trying very hard to find who you are in our system so we can give you special care and understand where we have messed up.
Finally received refund (one week or so after my original post here) although will take my business elsewhere. Ordered from Office works and received goods in hand within 2 days, no hassle.
To 'Hickse... Read more
Tarquin H.Printer Supermarket
Hi Still Waiting, thanks for your above comments any feedback would be wonderful and could you tell me your order number so I can make sure the service you have received from us is never repeated so I... Read more
can investigate where everything went wrong and make sure this never happens again, please I thrive on fixing issues and making our systems better but I need your order number so I can investigate. thanks in advanceSimilar opinion? Write a review on ieatwords.com.au!
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Brilliant delivery time
Ordered printer ink cartridges on Monday (public holiday) and they were delivered to me first thing Tuesday morning. Amazing I wasnt even expecting them til Wednesday. Unfortunately Id ordered other ink from a different supplier on Sunday and Im still waiting for that COB Thursday...Wish Id found the Printer Supermarket website sooner and placed both orders with them..
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- Verified customer
High Credit card surcharges with every purchase
High credit card surcharges with every purchase. The surcharge is not publicised and appears on top of the freight and insurance charges.
1 comment
Tarquin H.Printer Supermarket
Hi Ralph, our credit card surcharges are 1.5% for visa and Master and 3% for AMEX. If you wish not to have any surcharge fees at all we also have direct deposit options where you pay us and save the surcharge, hope that helps.
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HughBrisbane
- 5 reviews
- Verified customer
Amazing Service. Great Price. Cant recommend more
I had ordered my multifunction centre from another website. After being mucked around for three weeks they just up and cancelled my order. Desperate and on a time table I spoke to Ben and he advised that the printer/fax was available and would hopefully be delivered the next day. After being mucked around I was very nervous. The price was also even better than the one I had paid for earlier. Low and behold the MFP turned up today. My tech guy has installed it and its fantastic and at half the price. Cant recommend any higher.
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Craig JGympie
- Verified customer
A very reptuable and organised company.
After researching numerous online printer companies, I chose the Printer Supermarket - I'm a genius!
I placed the order at 1.30pm on a Tuesday and by 10.00am Wednesday it was delivered - Brilliant! I live in a rural setting 3 hrs from Brisbane so this was a complete surprise - less than a day from placing the order. :)
Not only that, the price I paid was competitive in every degree. Price + service - a consumers dream :)
If you are looking for a company that prides itself on logistics and has the customer as its number 1 priority
give them a try - they have me as a repeat customer as I demand service with price and they outstripped my expectations.
Cheers
Craig
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PeterB
- 2 reviews
- 1 like
- Verified customer
Speedy
Bought the printer online in the afternoon, it arrived in rural W.A. early the next day. Great price and delivery.
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Trev
- 2 reviews
- Verified customer
Don't rely on support
Had a problem with a faulty cartridge and did not want to know about, yea their shipping is great and prices are competitive, but support forget it. Will never use them again.
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Ian from MelbourneMelbourne
- Verified customer
Best genuine Printer sales in Australia
I have now purchased six printers from Printer Supermarket. Every time each delivery has been next business day without any hiccups or trouble. Their prices are the lowest from any genuine dealer on the market. Only places quoting lower prices are the various shonky websites with a long history of ripping people off (check these other site's reviews and you will see what I mean). Stick with this company and you cannot go wrong. Great products. Great price. Great service. So impressed with my last purchase of a Samsung laser printer at an incredible price that I just felt I owed it to Printer Supermarket to give them the 5 star review they deserve.
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KnottieAU
- 5 reviews
- 2 likes
Wow
I Placed an order in the evening, arrived at my door in Perth next morning. Highly recommended, will definitely use them again.
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RyanGeelong
- Verified customer
Terrible - Once you brought it - good luck returning it
We brought the wrong printer and wanted to swap it over. We were unable to get any responses from anyone. These sort of sites make me want to buy from actual shops where you can actually return them and speak to a real person. Thumbs down printer supermarket.
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jps323Australia
- 13 reviews
- 2 likes
What great service and value!
Received the printer the next day Christmas Eve! Fantastic! 100 stars!
The machine is awesome.
Absolutely thrilled to bits, thanks!
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eXCELLENT !
The toners were delivered the next day and the price was around half what I had been paying - thanks Printer supermarket for saving me hassle and money.
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Great service and good prices
We are a medical centre and are purchasing the printers and toners as they are cheaper than our current provider.
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Great service
First time using this site was impressed with quickness of delivery (next day) and great price, will definitely use again.
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Great for busy business owners
Always go to this website for my printer cartridges, great prices and really quick, fuss free. Saves me time and money. Easy!
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Great
Printer is great, very good value for money and print quality. Bit of a lack of communication about when the printer would arrive but apart from that all good.
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Excellent Price and Service
Following a day traipsing around trying to find a decent printer at various stores with no luck, I contacted Printer Supermarket for advise. They answered both chat and phone calls to help make a decision. The printer was ordered at 3.30pm and delivered at 12.00pm the following day. Perfect.
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RobDalby QLD
- 3 reviews
- Verified customer
Do not folow delivery instructions
I made a poor choice in thinking they could follow simple delivery instructions and wasted 10 days thinking I was getting a printer only to find out it was left 60 km way with no way to pick it up. I would think very hard before buying anything off these people again.
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Questions & Answers
Winston T.asked
any printer HL-2142 ?
No answers
Winston T.asked
Hi do u have printer brother HL-2142?
ericasked
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Tarquin H.Printer Supermarket
Hi Hicksey, thanks for the wonderful review it's so hard to get positive feedback when we do a great job and taking the time to share your experience is a reward for our motivation and moral. 99.9% of... Read more
our customers are happy and overwhelmed with our service but we are not perfect and do make the odd error. So THANKS form all of us at printersupermarket.