From September 3rd, 2022, until January 2nd, 2020, PTC Mbile Accessories and Repairs was offering reviewers the chance to enter a monthly draw to win a Car Mobile Phone Holder (Valued at $30). The winner was randomly drawn monthly. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ieatwords’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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Quick and Affordable
They fix my broken iPhone screen within an hour and price is affordable. I would definitely recommend for my family and friends if they need their phone fixed. They also have shops at different locations, very convenient. :)
1 comment
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KirstenDarling Downs, QLD
Wonderful service
Van at GC2 Grand Central Toowoomba QLD store was awesome, very helpful and professional. Phone looks great. Fitted my new screen protector perfectly. And gave us cleaning items. We are very pleased
1 comment
Customer ServicePTC Mobile Accessories and Repairs
That is fantastic to hear! Thanks Kirsten!
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ALSDarling Downs, QLD
Great Service!
Go see Van at GC2 (Grand Central Toowoomba. Super helpful and great service! We had 2 screen protectors replaced and couldn't fault the service. We brought our own and that wasn't a problem.
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thank you for that ALS!
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iPhone 5c
PTC Clifford gardens TOOWOOMBA, repairs on a iPhone 5c tech was done by Daniel and served by the friendly staff jessica. They both were very helpful and friendly towards me today.
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thats Great to hear! Thank you!
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Simone L.North Queensland, QLD
Stockland Townsville
I come and see Erin whenever I need phone help or accessories. I would recommend this business to anyone with phone needs. They are awesome and always serve with a smile. 5/5
1 comment
Customer ServicePTC Mobile Accessories and Repairs
That is fantastic to hear Simone! Thank you!
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KirstenNorth Queensland, QLD
- 2 reviews
- Verified customer
Love the new Tech wrap!!
Came into the Willows store for a new case and got a beautiful Techwrap put on the back. Love the new look of my mobile and Annalysse was so helpful.
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thanks Kristen!
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Pacific fair 2
I was here for holiday and met this lady Kay, she is very knowledgeable and friendly. Customer service was great, great product, great discount and we are very happy! Will be back
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thank you Nia!!
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Don't waste your money
Had my Samsung S7's screen replaced at one of their branches in Canberra. It cost me $260, which would be alright if the phone was actually usable. It routinely drops out of network and has generally very poor cellular and WiFi reception. After doing some research I suspect they use cheap knockoff screens that block the phones' reception. I would therefore advise anyone reading this to not waste your money at PTC Mobile repairs.
3 comments
Customer ServicePTC Mobile Accessories and Repairs
Hi NAK,
Thank you for reviewing your recent PTC experience. We apologise that your experience wasn't satisfactory. ... Read more
We pride ourselves in being able to use precision and the utmost carefulness when conducting repairs. We use original quality Samsung screens that are of high quality and have the lowest warranty turnover of all models that we repair. We don't use "cheap knock-offs" in our company as we only provide the best parts through vigorous testing and making sure the standard is Australian consumer acceptable. However, there are times where mistakes can be made and we own up to this 100 % when in fault. In order to determine the cause of the issues, we need to conduct an investigation. It would be greatly appreciated if you can pop us an email to [email protected] describing the issue you are facing with an attachment of the repair receipt. We can gladly assist you through this with our best resolution options for your device. Thank you and look forward to hearing from you. Regards, PTC Customer ServiceWell, I don't know about PTC owning up 100% for your mistakes. I probably should have mentioned in my original post that I brought the phone back to you guys at least three times to have it checked. T... Read more
he first time because it was getting no reception at all. And whilst that was "fixed", the quality of its network reception has stayed very poor. It doesn't inspire much confidence in me as a customer to experience such poor quality of service. For all I know the phone's antenna could have been damaged during the service for it to have such a poor reception, which I cannot prove and PTC won't accept. But one thing is for sure I didn't get what I paid for. It's funny though how quickly you responded to my review to try to give an impression that you care about customer service. If you guys really cared about customer service I wouldn't have had to visit you more than three times and waste my time arguing with you.Customer ServicePTC Mobile Accessories and Repairs
Hi N.A.K, I can confidently say that if we are in the wrong we will own up to our mistakes and provide reasonable solutions.
I do apologise about your experience and we are here to help you through ... Read more
your complaint so that we can assure that you and future customers have satisfactory experiences.Similar opinion? Write a review on ieatwords.com.au!
AmandaSouth East Queensland, QLD
phone accessories
Went there to find the phone case, the girl there was really nice and helped me with exactly what I wanted. Fantastic shop, I will go back there for sure.
1 comment
Customer ServicePTC Mobile Accessories and Repairs
That is great to hear Amanda! Thank you!
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KezzDarling Downs, QLD
Problem solver
Explained my issue and Wendy (Grand Central TOOWOOMBA) showed me several options for my phone and wallet and then gave me the best solution....very quick and good knowledge.....thank you very much
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thank you Kezz!!
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PTC Willows
The gentlemen that served us, Mason was absolutely the best at helping us with our software issue. It was very much appreciated after trying other stores that couldn't help us. Absolutely terrific!
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thank you for your review! Much appreciated!
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Rachael P.North Queensland, QLD
Best quick and easy phone repairs I’ve experienced.
Service was fantastic, been going to PTC at Stocklands Townsville for a while now and everything is always top notch. The staff are so really easy to talk to and from simple screen repairs and new screen protectors the service is both fast and efficient.
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thank you very much!
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RhondaDarling Downs, QLD
Toowoomba ptc grand central 2
Vanessa at Grand Central 2 Toowoomba none a great and quick job on repairing the volume for listening on my phone I was extremely happy with the service and her promptness
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thank you!
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Fantastic service
Ptc Clifford gardens fixed my phone quickly and gave excellent service. Jess was a great help. Got the parts for my phone quickly and notified me when it was ready.
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thank you Jacob!
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Mick Markwickgold coast
- 3 reviews
Pic Pacific Fair 1
Great customer service. Good screen protector and casing!! Friendly staff. Helpful and happy store. We will be back for sure. I am so Happy with my new genuine leather case!!
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thank you Mick!
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Well done. Fast friendly service
Great team! Fast service, quality job, I fixed my screen here, and it only takes short time, my phone looks like brand new after that. Great team, really good job.
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thank you Sall!
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Angel H.North Queensland, QLD
Stockland townsville
I was just in looking for a phone case and Erin helped me with the perfect case i ended up getting a screen protector as well I will come back again Stockland townsville
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thank you very much!
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This is perfect
Service from Wendy was great and suggestion for new product was helpful will be back to Toowoomba Grand Central # 1 to Wendy next time. Great arrangement of products will recommend Wendy to my family.
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thank you very much!
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Tom L.Sydney, NSW
Great service sydney shop
Great shop, every staff is very kind and great services for me. Very quick to help me out, will highly recommend to you guys to come to this lovely shop, 5 star
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thanks Tom!
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sophia.haviliSouth East Queensland, QLD
Perfect repairs
My phone was in very bad condition and PTC fixed it in no time. My phone is working perfectly and now looks brand new. They also took care of my phone overnight as I had to run some errands last minute. Thank you very much for fixing my phone at a affordable price. Would truly recommend them :)
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thank you so much for the recommendation, Sophia! We appreciate your feedback so much!
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Questions & Answers
Deniseasked
How much to get front screen and LCD replace on Samsung galaxy s9
1 answer
Customer ServicePTC Mobile Accessories and Repairs
Hi Denise, thank you for your enquiry. As we do have different options I would suggest that it would be most helpful to check out our website for a full price list: www.ptc.net.au/repair
If you have any further questions please do not hesitate to contact our customer service team on [email protected]
Thank you Denise!
Kurt M.asked
hi there how much woulod it cist to fix an iPhone 6 plus lcd screen
1 answer
Customer ServicePTC Mobile Accessories and Repairs
Hi Kurt. You can find our full price list and book an appointment on our website: www.ptc.net.au
Kurt M.asked
how much to fix an iPhone 6 plus screen
1 answer
Customer ServicePTC Mobile Accessories and Repairs
Hi Kurt, thank you for your enquiry. It depends on what quality screen you are after. We have a full price list on our website www.ptc.net.au/repair and you can also book on our website.
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Customer ServicePTC Mobile Accessories and Repairs
Awesome to hear! Thank you Iris!