Roses Only are offering their customers a free box of chocolates with their next order to encourage them to write either a positive or negative review. It is possible that reviews were written by customers who received such a reward.
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Reviewer Photos & Videos
Sara SaraSouth East Queensland, QLD
Excellent phone customer service. Website excellent to place orders.
Great professional customer service when I made a telephone enquiry and order. Also, found website very easy to use and to update and change my order. Would highly recommend to others.
1 comment
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RooPerth, WA
- 2 reviews
Perfect service my order delivered within a couple of hours.
First time I’ve used this business but the service was really good exactly what I ordered and very well presented the recipients were very pleased with the gift,I will definitely use this business again
1 comment
Roses O.Roses Only
Thanks so much Roo - we are pleased to hear of your great experience with us! We will see you next time! :)
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Amazing service
The entire service end-to-end was amazing. I loved the SMS you sent me advising the delivery time and the flowers arrived 45mins faster than your prediction, very impressed and will be using you guys again in the future.
1 comment
Roses O.Roses Only
Thanks so much for the great feedback Nate - we look forward to assisting you in the future!
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Thoroughly satisfiedSydney, NSW
Beautiful arrangement
The white flower arrangement I ordered for my daughters birthday came with a lovely candle all beautifully presented. She sent me a photo complete with lit candle and my birthday message. Presentation was impressive.
1 comment
Roses O.Roses Only
We are so pleased to hear you loved our sevice, and that your daughter enjoyed her gifts! We look forward to assisting you again
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CindyNorth Western Region, NSW
Magnificent! You won’t be disappointed!
Website is easy to use and there are many different options for bouquets and arrangements. The flowers I sent were absolutely magnificent and delivered promptly. 10/10 will definitely use again.
1 comment
Roses O.Roses Only
So pleased to hear your loved our user friendly website and product range Cindy - we would love to assist you again!
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ChrisHobart, TAS
Beautiful flowers for our 40th Anniversay
Because of the COVID 19 lockdown we had to cancel our arrangements for lunch and a week in Sydney. It was great to have a beautiful flower arrangement for our anniversary.
1 comment
Roses O.Roses Only
So pleased to hear that we could help make the occasion Chris~ We would love to assist you again!
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Kasey hughesGreater Melbourne (Inner), VIC
- 2 reviews
Very beautiful
Just wanted a pink cup I got white but still very nice the people were nice to talk to and helpful the flowers were beautiful arrived in good time loved the flowers
1 comment
Roses O.Roses Only
Hi Kasey - We are so pleased to hear you had a great experience with us and our team may have swapped these due to availability, please let me know if you have any further questions! :)
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johnSouth East Queensland, QLD
good result
very well handled and punctual good result receiver very happy with gift .procedure on computer with order was simple even for a beginner like myself will definately try to use service again
1 comment
Roses O.Roses Only
Thanks so much for the great feedback John! We are happy to have assisted you with your order.
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El CGreater Melbourne (Outer), VIC
A flower arrangement in a beautiful tea cup for a birthday gift to mother in-law
I'm a practical person that would by a plant instead of cut flowers for a present, when i saw the beautiful tea cup which can be reused. I didn't hesitate to purchase it.
1 comment
Roses O.Roses Only
So pleased to hear you loved our teacup range El! We would love to assist you again!
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Robert F.Hobart, TAS
Great Service
I have used this company now for many years and their service is fantastic.
Website easy to navigate and delivery always on time with excellent communications on delivery or if flowers are not available I have always found they deliver and even better choice.
1 comment
Roses O.Roses Only
Thanks for the kind words Robert! We look forward to helping out again next time! :)
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LeighGreater Melbourne (Metropolitan), VIC
Just Because
The first thing to say was that the availability of Australian native flowers was a huge plus. The card suggestions were great, hence the Just Because title, which was perfect for the occasion. Delivery was made in the time frame and an offer of a discount on the next order will certainly be used. Well done!!!
1 comment
Roses O.Roses Only
Thank you so much for your recommendation Leigh! So happy you've had a great experience with us!
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Chooch
- 2 reviews
Thank You
I ordered the Roses In Tea Cup for a friend who had ben through a dreadful experience, I needed the order to be delivered within 4 hours on Saturday. The order went through as planned and my friend was delighted with the product. I have used Rises Only for many years and will continue to do so.
1 comment
Roses O.Roses Only
Thanks for the kind words Chooch! We look forward to helping out again next time! :)
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A great service
Delivery always reliable.
Tracking excellent
Product always beautiful and exceptional presentation.
Substitution on occasion has not been well communicated as to what is being used instead and this has disappointed me only twice but to the same recipient in Townsville
1 comment
Roses O.Roses Only
Hi there, Thanks so much for the great review! I'm happy to hear that everything amazing for you! We look forward to helping you again in the future!
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Diana MahonyGreater Melbourne (Outer), VIC
Beautiful flower arrangements
Ordered the Tranquility Service arrangement for a staff member. Had trouble ordering it on line for some reason the order would go through. Called the Phone number and ordered the flowers via phone, the lovely girl on the phone was more than helpful to place my order. Have used Roses Only on a few occassions, the flower arrangements are just beautiful. The delivery was quick and efficient. Will be using Roses Only again in the future!!
1 comment
Roses O.Roses Only
Thanks so much Diana! We are happy to have assisted you with your order.
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Consistently fabulous
I have used both Roses only and Fruit only and both have consistently been delivered promptly and contained high quality products. The recipients have always loved them! No complaints here!
1 comment
Roses O.Roses Only
Hi LeashOz! Thank you so much for the lovely feedback. We're delighted to hear it was an easy and fast experience :)
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VickiMid West, WA
Great Service and Flowers arrangements are beautiful
I have used this Company a couple of times now, being in Geraldton and needing delivery in Perth; Online ordering very easy, Very reliable delivery, flowers have all been amazing: Really appreciate the texts messaging to advise order has been delivered
1 comment
Roses O.Roses Only
So great to hear your experience was quick and easy Vicki - we look forward to future orders!
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TrishSouth East Queensland, QLD
Great Hampers
Thank you for delivering an amazing hamper to my Mum, it cheered her up immensely whilst she has been stuck in isolation during this lockdown.
Delivered on time and as stated in description
1 comment
Roses O.Roses Only
So pleased to be able to bring some joy in this crazy time Trish!! We are delighted your Mum enjoyed her hamper!
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Jenny C.Sydney, NSW
Easy, efficient and beautiful flowers!
Website was very user friendly, easy to order and add little extra gifts to my order. Quick and efficient and punctual with delivery. Flowers were beautiful! Thank you, will definitely recommend and use your service again!
1 comment
Roses O.Roses Only
So pleased to hear you had a great experience with us Jenny - we would love to assist you again!
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Jay
- 2 reviews
Never order again
Ordered 12 roses for valentines day only received 9. Contacted them and no resolution offered at all I would of been happy with a small voucher towards my next order.
3 comments
Roses O.Roses Only
Hi Jay - Thank you for getting in touch.
I would love to take a look at your order, and have someone from my team follow up for you! ... Read more
Could you please comment your order reference, or listed name on the order and someone will contact you about your experience.TLEQE.
You already started to action it, then it went ignored.
Roses O.Roses Only
Thank you Jay - I have located your order, and will have someoen from my team touch base with you in regards to correcting your experience with us!
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SegePerth
- 2 reviews
Reliable Quality
Comprehensive and easy to use website and always quality product delivered on time. Always use Roses Only for birthdays anniversaries and other impotant occasions. Definitely my go to florist for many years.
1 comment
Roses O.Roses Only
Thanks so much the great review Sege - we are so pleased to hear you had a great experience with us!
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Questions & Answers
peterasked
we live in coffs harbour and my wife received 12 roses for her birthday, a shocking combination of red orange and yellow and they just lasted 5 days after all the necessary care and attention, can you please advise the colour co Ordinator and the quality control as to what you are supposed to deliver? I am sorry but I couldn't rate any part of your service .I await your reply
1 answer
Roses O.Roses Only
Hi Peter, I'm really sorry to hear you weren't happy with the flowers that you received. I would like to follow this up for you, can I please have your order reference? Thank you.
Cindyasked
Can you confirm if the order# 1653 has been delivered to the right person? Just put the 1st name on it and the address has a missing zip code since the address where the flower will be delivered is overseas in Philippines.
1 answer
Roses O.Roses Only
Good morning Cindy, I'm not sure if you've got the right company. Our order references are five capital letters and we only deliver within Australia. Please let me know if I can be of any further help. Have a lovely day!
Joe Fernandezasked
Are you people in business of defrauding your customers - for non-delivery of premium products? Ref JXYOS. My niece made an order with you yesterday for her auntie's 51st birthday which she hasn't seen for years, that was supposed to be delivered by 21/03 5pm guaranteed according to your business website.
1. No delivery were made to her nor to the receptionist.
2. The guaranteed delivery by 5pm was never honoured.
3. She called you several times after 5pm and was told she will get a call back but never did.
4. No refund has been process
5. Not even a single communication back from you in regards to what happen to the order or the funds spent.
When do you think there's a possible chance that you might take action to correct the problem since the delivery date was yesterday?
3 answers
Roses O.Roses Only
Hi Joe, Thank you for your question. On occasion, a delivery can go wrong when our courier has trouble locating a person at an address or details of the delivery are unclear. Although we try our best to reach our customer or the intended recipient at the time of delivery, understandably they may be busy and are not contactable at that moment. We do however continue to follow up deliveries like this until we can come to a result that our customer is happy with. We of course live by our guarantees and take action accordingly if for some reason a guarantee is not met.
Please be assured that the particular delivery you refer to is being actioned. We deliver many of products on time every day but take it very seriously when even one delivery doesn't meet our promise to our customer.
If you'd like to discuss this topic further with us, please don't hesitate to contact us at 1300 767 376 and ask for James in Customer Service.
Hi James,
Thank you for the message. Your office were contacted numerous times after 5pm and each time were promises to call back my wife. Yet nothing eventuated from it, besides that she missed her trains twice and waited at the door from 5 to 5:45pm and almost missed her birthday dinner reservation. A simple call back would have been thought of as a courtesy considering she's already called your customer services numerous times. I hope this get sorted quickly and thank you for looking into the matter.
Regards,
Joe
Thank you James for fixing the issues with a refund and gesture of resending the flowers on Friday. I wish you well. Thanks again.
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Roses O.Roses Only
Thank you so much for your recommendation Sara! So happy you've had a great experience with us!